HomeClick.com

Took forever to get shipped, but it was "on time"

 I would shop here again

Homeclick is horrible to do business with. I returned a sink because it was a completely different color than what was represented on their web site. I sent them a picture of what appeared on their website and a picture of the actual product I received. Two of their customer service people agreed (there was a defect). They agreed the sink I received was orange and that the picture on their site was brown and gold. They still charged me a 25% restocking fee and shipping costs. Not only that...it was a hassle to return the product to them.

I shop online all the time. I've never had an experience quite as bad as this one. I will never do business with them again.

Did I mention that Homeclick is horrible to do business with.

 I would not shop here again

ok

 I would shop here again

I would shop at Homeclick again,service was excellent.

 I would shop here again

HomeClick.com is the worst vendor or website that I have ever dealt with in my life. After ordering two bathroom cabinets and have the shipment delayed twice (going from two weeks to six weeks for delivery), one of the units arrived with a broken mirror.

Per their policy I notified "CustomerService@homeclick.com" of the damaged goods received and never heard back from them. I followed up asking for an RMA, per the CC company and big surprise, I never heard from anyone.

This company needs to be put out of business and recognized for the complete failure that it is. Don't purchase anything from them, you will regret it.

 I would not shop here again

The item was not in stock and the amount of time required to receive the item took too long. It took forever for Home Click to respond to my inquiries, so I canceled the order and ordered the item directly from the manufacturer for $10 less, cheaper shipping, and received the item in three days. Home Click is good when an item is in stock. But when the item is not in stock, be prepared to wait a very long time.

 I would shop here again

Some items were not in stock and I am still waiting for delivery, but they did tell me this. Their communication is great.

 I would shop here again

expected the item to be shipped out last week. received a notification that the item will not be shipped until may 23rd. odd considering that the item was 'in stock'.

 I would not shop here again

the pump was exactly what i was looking for. it arrived in excellent condition and so far so good.

 I would shop here again

Happy

 I would shop here again

good hold time on phone calls, easy to use website.

 I would shop here again

Do not order from HomeClick if you need something quickly. My items were not scheduled to ship until 2.5 weeks after I ordered them. I need the items this week. As soon as I received the email with this lengthy timeframe for delivery I called to cancel the order. I was told it was too late to cancel the order because the shipping is "in process" even though my order is not scheduled to ship for another 2 weeks! Customer service was not helpful at all (and they say customer service is their #1 priority!). What a joke.

 I would not shop here again

Great prices, wide selection. All items delivered on time and packaged very well. I called to place my order and the sales rep was knowledgable and helped me choose the right options for my BBQ. I ordered several items at the same time and they were shipped seperately but all were delivered on time or early. This website has products at prices you just can't find anywhere else.

 I would shop here again

Decent prices but NOT worth it considering the delivery nightmare! I was given a date for shipping in an e-mail...didn't actually ship till three days later. I was called and given a four hour delivery window which I took time off for. I am still waiting three hours after the end of their delivery window. Supposedly they will be here in a half hour...we'll see. When I tried to contact homeclick customer service, they are closed so I can't talk to someone about the extremely horrible shipping issue.

 I would not shop here again

I made the mistake of not reading the reviews prior to ordering some very aggressively priced fixtures. I tried to cancel the order that I placed Saturday night first thing Monday morning, but was advised it had already shipped (?). Anyway, I was pretty nervous, but here I am less than two weeks later, and everything was shipped exactly as I ordered it, and in perfect condition.

 I would shop here again

Great selection, knowledgeable sales people. I ordered a high-end espresso machine from them, did a lot of research online and found that Homeclick had the best price and most selection. When I asked the sales person more detailed questions than she was ready to answer I even spoke to the merchant who was great, Joseph. My order was delivered early and LOVE the product

 I would shop here again

I found the best prices (for sites that would ship nationwide) for Toto toilets online on Homeclick.com. Only after I placed my order did I think to check the retailer ratings online and then boy was I worried. I'm happy to say that I think they have   Read full review...

 I would shop here again

After buying the Osburn 2200 wood insert from Homeclick.com I realized I needed a liner to go with my wood insert. I did a quick search and found that the liner was going for about the same price at Barbeques.com and another competitor, so I bought it.   Read full review...

 I would not shop here again

Ordering was easy. Order accuracy was terrible. Instead of a 36" freestanding 6 open burner Viking range, I received a 30" vent. Trust me, there is a significant size and weight difference between the two. I received the vent (which was not what I   Read full review...

 I would not shop here again

Beware, description of items are not clear. The pictures on website don't match the items you think you are ordering. We called Customer Service, they are aware of the issue but they would not refund the total amount, we were still subject to a 25% restocking fee. After 8 weeks we have received only a portion of the refund.

I do not recommend this company at all.

 I would not shop here again

I had a very bad ordering experience with Homeclick two years ago. I thought I would give them another try but after reading these reviews I see they haven't changed their ways. The salesperson I spoke with when I initially ordered my 400lb cast iron   Read full review...

 I would not shop here again

They are just awful. I ordered something on January 15th and it said two weeks delivery. It is now March 15th and I still have not received the item. They are just a reseller -- so all they do is take your order and then order it themselves.

Also, they receive their materials in a warehouse that is not built for speed. I was told that the 1 part of my order that actually showed up that I would have to wait because it was on a "palette". Really, what they are saying is the warehouse people don't feel like taking in the product they received and shipping it out to their customers. Not exactly what you would expect after waiting months for something that was never a "backorder" item.

While the customer service people are very nice, there is nothing they can do to help.

Also, on the front end the Homeclick team did not even order the correct product initially, so what should take 1 month (even though they don't state that), takes literally months.

Be warned. Its not worth the lower price.

 I would not shop here again

I believe the measure of a great company is not when things are going right, but when they go wrong. Homeclick is a study in how not to handle things when they go wrong. After ordering a hood liner we realized we had ordered the wrong thing. Our   Read full review...

 I would not shop here again

Time from order to delivery was a bit slow.

 I would shop here again

I did not research this store before purchasing. That was a mistake. The item I received was not the item I ordered. HomeClick issued a return label and I shipped the incorrect item back. UPS tracking showed that Homeclick received the package back two weeks ago, but I still haven't received a replacement. I have called customer service four times in the past two weeks and have been told each time that they are processing a replacement order. They still haven't given me a shipping date for the replacement. After waiting for two weeks for the replacement, I asked for a credit instead and was told they could not give a credit as the replacement was being processed. I would never shop at this store again. Believe the reviews you read on these sites about poor customer service and return policies. If you have to deal with a return for any reason you will be sorry that you ordered from this store. The risk is not worth the cheaper price

 I would not shop here again

Great web site, products and Prices I will but again.

 I would shop here again

I ordered a few items from homeclick for a bathroom remodel - Kohler undermount sinks, Ginger light sconces, and a Toto toilet. They seemed to have the lowest prices for what I was getting. The thing to remember with these stores is that a lot of what   Read full review...

 I would shop here again

I emailed them the day I received one of my items to tell them that it was possibly missing pieces and that the item was not what we wanted and I am still waiting to hear back 4 days later. Also, the item in question was supposed to be a hot and cold water tap and it is only a cold water tap. Their website did not indicate this.

 I would not shop here again

I found & ordered what I was looking for at a lesser price than advertised on other sites. Order was received in a timely manner and in good condition. I am pleased with the service and the product.

 I would shop here again

Merchant made good carrier's error.

 I would shop here again