HomeClick.com

I feel Homeclick is either deceptive or incompetent. I paid for my washlet on 7/8. They assured me (with 3 emails and 4 telephone calls) that it would ship in 1-2 business days. Today, they admit that they don't have it and can't get it until the end of August! They have wasted so much of my time and now I have to start all over. I missed the window with the plumber, more hassle and expense for me. The telephone support was pleasant, but not helpful (what else could they do?) For a few dollars more, I would have saved myself so much wasted time on the phone and coordination with the contractor doing the installation. I see the same product is advertised today at their website for $20 more. So, I wonder if they have it in the wharehouse but will be giving it to someone else? I had to cancel the order today and start all over. These guys give internet shopping a bad name.

 I would not shop here again

The selection was easy to locate and the order process user friendly. Confirmation was quick and shipping tracking information was provided in a timely manner. I will definitely be purchasing other products from HomeClick.com. thank you. bill

 I would shop here again

Very pleased with the price and shipping speed.

 I would shop here again

Delayed shipping. No other responce or information. No product yet.

 I would shop here again

I ordered a designer toilet (Toto) from Homeclick and was told it was in stock and would be delivered in 4 days. 10 days later the tank and seat showed up. I called and was told that the bowl was shipping separately and would ship that day. One more week and no bowl. I called back and was told it was backorderd and would take 4-6 weeks for delivery!?!?

If you order from this place BEWARE and be patient. They don't seem to know what is in stock or not and were not very willing to do anything at all to accommodate their error. I had to return the entire order and purchase locally.

 I would not shop here again

I ordered on May 27, 2008. The website assured me two weeks. I needed the item for an event 7/19... plenty of time. I received an e-mail before 7/8 that it was on back order and would not be shipped until 7/8. The e-mail said to respond to it if it   Read full review...

 I would not shop here again

Very easy to follow site.

 I would shop here again

I am very happy with the service, price delivery from Homclick and will order from there in the future.

 I would shop here again

Took forever to get shipped, but it was "on time"

 I would shop here again

Homeclick is horrible to do business with. I returned a sink because it was a completely different color than what was represented on their web site. I sent them a picture of what appeared on their website and a picture of the actual product I received. Two of their customer service people agreed (there was a defect). They agreed the sink I received was orange and that the picture on their site was brown and gold. They still charged me a 25% restocking fee and shipping costs. Not only that...it was a hassle to return the product to them.

I shop online all the time. I've never had an experience quite as bad as this one. I will never do business with them again.

Did I mention that Homeclick is horrible to do business with.

 I would not shop here again

ok

 I would shop here again

I would shop at Homeclick again,service was excellent.

 I would shop here again

HomeClick.com is the worst vendor or website that I have ever dealt with in my life. After ordering two bathroom cabinets and have the shipment delayed twice (going from two weeks to six weeks for delivery), one of the units arrived with a broken mirror.

Per their policy I notified "CustomerService@homeclick.com" of the damaged goods received and never heard back from them. I followed up asking for an RMA, per the CC company and big surprise, I never heard from anyone.

This company needs to be put out of business and recognized for the complete failure that it is. Don't purchase anything from them, you will regret it.

 I would not shop here again

The item was not in stock and the amount of time required to receive the item took too long. It took forever for Home Click to respond to my inquiries, so I canceled the order and ordered the item directly from the manufacturer for $10 less, cheaper shipping, and received the item in three days. Home Click is good when an item is in stock. But when the item is not in stock, be prepared to wait a very long time.

 I would shop here again

Some items were not in stock and I am still waiting for delivery, but they did tell me this. Their communication is great.

 I would shop here again

expected the item to be shipped out last week. received a notification that the item will not be shipped until may 23rd. odd considering that the item was 'in stock'.

 I would not shop here again

the pump was exactly what i was looking for. it arrived in excellent condition and so far so good.

 I would shop here again

Happy

 I would shop here again

good hold time on phone calls, easy to use website.

 I would shop here again

Do not order from HomeClick if you need something quickly. My items were not scheduled to ship until 2.5 weeks after I ordered them. I need the items this week. As soon as I received the email with this lengthy timeframe for delivery I called to cancel the order. I was told it was too late to cancel the order because the shipping is "in process" even though my order is not scheduled to ship for another 2 weeks! Customer service was not helpful at all (and they say customer service is their #1 priority!). What a joke.

 I would not shop here again

Great prices, wide selection. All items delivered on time and packaged very well. I called to place my order and the sales rep was knowledgable and helped me choose the right options for my BBQ. I ordered several items at the same time and they were shipped seperately but all were delivered on time or early. This website has products at prices you just can't find anywhere else.

 I would shop here again

Decent prices but NOT worth it considering the delivery nightmare! I was given a date for shipping in an e-mail...didn't actually ship till three days later. I was called and given a four hour delivery window which I took time off for. I am still waiting three hours after the end of their delivery window. Supposedly they will be here in a half hour...we'll see. When I tried to contact homeclick customer service, they are closed so I can't talk to someone about the extremely horrible shipping issue.

 I would not shop here again

I made the mistake of not reading the reviews prior to ordering some very aggressively priced fixtures. I tried to cancel the order that I placed Saturday night first thing Monday morning, but was advised it had already shipped (?). Anyway, I was pretty nervous, but here I am less than two weeks later, and everything was shipped exactly as I ordered it, and in perfect condition.

 I would shop here again

Great selection, knowledgeable sales people. I ordered a high-end espresso machine from them, did a lot of research online and found that Homeclick had the best price and most selection. When I asked the sales person more detailed questions than she was ready to answer I even spoke to the merchant who was great, Joseph. My order was delivered early and LOVE the product

 I would shop here again

I found the best prices (for sites that would ship nationwide) for Toto toilets online on Homeclick.com. Only after I placed my order did I think to check the retailer ratings online and then boy was I worried. I'm happy to say that I think they have   Read full review...

 I would shop here again

After buying the Osburn 2200 wood insert from Homeclick.com I realized I needed a liner to go with my wood insert. I did a quick search and found that the liner was going for about the same price at Barbeques.com and another competitor, so I bought it.   Read full review...

 I would not shop here again

Ordering was easy. Order accuracy was terrible. Instead of a 36" freestanding 6 open burner Viking range, I received a 30" vent. Trust me, there is a significant size and weight difference between the two. I received the vent (which was not what I   Read full review...

 I would not shop here again

Beware, description of items are not clear. The pictures on website don't match the items you think you are ordering. We called Customer Service, they are aware of the issue but they would not refund the total amount, we were still subject to a 25% restocking fee. After 8 weeks we have received only a portion of the refund.

I do not recommend this company at all.

 I would not shop here again

I had a very bad ordering experience with Homeclick two years ago. I thought I would give them another try but after reading these reviews I see they haven't changed their ways. The salesperson I spoke with when I initially ordered my 400lb cast iron   Read full review...

 I would not shop here again

They are just awful. I ordered something on January 15th and it said two weeks delivery. It is now March 15th and I still have not received the item. They are just a reseller -- so all they do is take your order and then order it themselves.

Also, they receive their materials in a warehouse that is not built for speed. I was told that the 1 part of my order that actually showed up that I would have to wait because it was on a "palette". Really, what they are saying is the warehouse people don't feel like taking in the product they received and shipping it out to their customers. Not exactly what you would expect after waiting months for something that was never a "backorder" item.

While the customer service people are very nice, there is nothing they can do to help.

Also, on the front end the Homeclick team did not even order the correct product initially, so what should take 1 month (even though they don't state that), takes literally months.

Be warned. Its not worth the lower price.

 I would not shop here again