HomeClick.com

Full review
Ordering was easy.
Order accuracy was terrible. Instead of a 36" freestanding 6 open burner Viking range, I received a 30" vent. Trust me, there is a significant size and weight difference between the two. I received the vent (which was not what I ordered) on 2/6. I then waited 4 days to receive the email containing the UPS label so that I could send it back. I sent it back on 2/12. HomeClick received the vent on 2/20. They had done nothing between 2/12 and 2/20 to located the range I was supposed to receive. HomeClick then spent from 2/20 to 3/3 telling me that they were "processing" the return. HomeClick customer service told me repeatedly that they would call me with status. They did not. Nor did they email me. Finally on 3/3 I received email indicating that the lead time remaining on locating a range was 9 days. They said it would ship on 3/12. It did not ship on 3/12. I called again on 3/17 to find out why, and they said it was on the loading dock and would ship that afternoon. It did not. I called today (3/24) and they said it did not ship. They do not know why - maybe it was damaged while waiting to ship the customer service person said. HomeClick promised to have a supervisor call me to day - no joy so far. Customer service says manufacturer says they will have correct range to HomeClick on Wednesday. So I asked, "Will it ship on Wednesday?" Answer is: of course not, there will be 1 or 2 days to "process" it. What a bunch of crap.