HomeCenter.com

Misunderstanding on ordering form cost two week wait plus double shipping charges

 I would shop here again

The selection was excellent, the prices were very competitive, and the shipping was super fast and FREE!

 I would shop here again

Everything was good except the shipping cost which was very high and non competitive. Shipping resulted in a very high total price.

 I would shop here again

I made two orders from HomeCenter.com. Both times I purchased Ginger Co. bathroom hardware, which was shipped directly from the manufacturer. I invoked their 110% price guarantee, which they honored after checking the competitors website for price and availability (while I waited on hold). I received the product in approximately 1 week. I would order from them again.

I was not overly impressed with their website. It helps if you know exactly what product you want before you find it on their website. I had to request a tracking number after ordering. I placed the order over the telephone (because of the price guarantee). The sales staff were pleasant to work with.

I picked HomeCenter.com because of the generally favorable reviews it had received on Epinions and other review sites (as compared to two other online retailers I was considering).

 I would shop here again

I ordered 3 items - about $400 worth of merchandise. They charged my credit card but never shipped the items. After the ETA date came and went, I called to ask where my items were and they said they'd check and call me back. Several days passed, they   Read full review...

 I would not shop here again

Order Accuracy: excellent when I entered the info, but their live help made mistakes.
Delivery speed: Excellent
Customer Service: Live help was pretty rude, lacked any information beyond the website, and filled order inaccurately.
Website: Easy to navigate. Was disappointed that they would not include my review of the Legend sink that they promote, probably because it was not entirely favorable, yet, important for future buyers to have this info.

 I would shop here again

Very user friendly. Nice selection. Timely delivery.

 I would shop here again

Best pricing and prompt dispatching for delivery

 I would shop here again

very straight forward prompt & accurate

 I would shop here again

Appreciated that they had the item and it was readily available and sent promptly.

 I would shop here again

this merchant did an excellent job in every aspect of the purchase transaction. I found exactly what I wanted for a great price. Can't ask for much more than that.

 I would shop here again

Horrible on product description and returns. I ordered a sink which according to their instructions, should have been fine for my size cabinet. However when the granite installer came, it turned out that the sink was too long front to back for a granite countertop (which by the way is really standard for an undermount sink). I would have had to order a deeper base cabinet to house this sink which was not specified anywhere!

So when I went to return the sink, they charged me the restock fee AND when they got the sink they claimed it was dented and could not be restocked. This is a $500 sink. so now I am out the cost of the sink plus the shipping it cost me to send it back. I mailed that sink back using the same carrier and the exact same packing materials. In fact, I never even took the sink out of the original packaging - only the template.

This company is making up stories to not return items. I would not order from them again.

 I would not shop here again

Homecenter customer support was unable to provide any specific information about the product, and instead simply referred me to the manufacturer's support.

 I would shop here again

Quick and simple...the way I like it. Thank you.

 I would shop here again

easy to locate the products I wanted - arrived in just over a week.

 I would shop here again

It was the only store I could find which carried the particular item I was seeking. Ordering was easy and delivery was prompt. However, since the price was more than what I had paid at another store for a much larger grid, I suspect this is a high price dealer.

 I would shop here again

I ordered the product and it did not arrive. Several emails when unanswered. Ultimately, the credit card company will credit me because the merchant was just not responsive.

 I would not shop here again

Great prices but I think the search function at the website could be better.

 I would shop here again

ordered 4/28, received air gap on 5/6 i good condition; still have not received faucet. No tracking information provided. Called toll free customer service number - they don't have access to tracking information and could not tell me if faucet has been shipped or when I might expect delivery. I expect tracking information to be provided without having to ask, and I would expect customer service to be able to tell me if item has been shipped.

 I would shop here again

So far everything is A-OK. One order is being shipped and waiting for the other order to ship.

 I would shop here again

OK, except for 1. Lacking photos & descriptions of many items. 2. Search feature could be imporoved. 3. No estimate for shipping date. 4. No notification of shipping. I expected better, but they had what I needed at decent prices.

 I would shop here again

Product descriptions not accurate. Nor was pictured item accurate. You must research product with manufacturer before purchasing. No return policy not acceptable given the circumstances. customer service not helpful at all.

 I would not shop here again

Stainless steel kitchen sink was double boxed to protect it from being dented. Assume professional installers will find no problems with the manufactured item.

 I would shop here again

Web site is outstanding. bought 3 pairs of shoes that were too big. was able to exchange quickly and easily. best web site for shopping I've used!

 I would shop here again

excellent wb-site. Easy to use and find products.

 I would shop here again

Excellent selection at a lower price than I could purchase it locally.

 I would shop here again

excellent web site -- good follow-up in delivery -- product arrived in very good shape.

 I would shop here again

On-line way to track orders was not operational although users don't know this until they try to do so. When I contacted company by e-mail they sent me the info. Web site had incorrect information about about the gauge of stainless steel sink. Although I was disappointed by the above I was impressed by the large selction and speedy shipment.

 I would shop here again

Extremely fast "FREE" shipping. Very pleased will use this company again.

 I would shop here again

Homecenter.com sent me a toilet seat that was of lower quality and different shape and dimensions than the one illustrated on their web site. Ky Nguyen, the owner, would not provide a refund or replacement because he claimed they were not responsible for their illustrations, which came from their supplier. After 4 weeks of phone calls and email messages, Ky finally agreed to provide a refund for a different reason, that the bag on the toilet seat was not sealed when I received it. However, I would have to pay the shipping charge and a 4% credit card fee to return the seat. I did not return it because Homecenter's supplier, Eljer, sent me the correct toilet seat at no charge when I complained directly to them, no thanks to Homecenter.com.

 I would not shop here again

I saved TONS over the cost of the same product at a local merchant. I LOVED the "no shipping for orders over $75" -- it was an extremely smooth transaction. Thank you!!

 I would shop here again

I found the faucet I wanted online at HomeCenter.com for $200 less than the retail price at Home Depot Expo. Ordering was simple and straight forward. I tracked the order through the email notifications from HomeCenter.com and then through the links they provided to UPS tracking. My item arrived on time and in excellent condition. I am so excited to get my new kitchen faucet installed (after my new granite counters are in place)! I would shop HomeCenter.com again in the future.

 I would shop here again

As a first time shopper, I was very pleased with this shopper-friendly website, and also the very timely arrival of the merchandise. It was packaged very well (double-boxed)and arrived in excellent shape. The price was the best I found anywhere on this prticular item. (However, on other sinks, such as bar/prep, they are not.) I am recommending homecenter.com to others. Thanks!

 I would shop here again

THE WEB SITE IS AT THE MERCY OF THE VARIOUS VENDORS. MY PROBLEM IS THAT I ASK A QUESTION REGARDING THE SPECIFIC ITEM I NEED, GIVE THEM THE ITEM NUMBER, AND IT TAKES THREE CALLS REGARDING THE WRONG ITEMS I RECEIVED. I AM RETURNING THE ITEMS AND NOW MUST WAIT 30 DAYS FOR MY ACCOUNT TO BE CREDITED. NOT A GOOD WAY TO DO BUSINESS

 I would not shop here again

WOW! is all I can say. Not only did they save me money by suggesting a less expensive sink that looked exactly like the one I was going to buy, imagine my surprise when my new sink and faucet arrived less than 24 hours after ordering it. So glad I went with them.

 I would shop here again

Best online experience, from customer service to receipt of the order.

 I would shop here again

Purchased online, received quickly; one element came in opened box, stripped screws to adhere to wall; still dealing with supplier/seller to sent new one & exchange; emailed, no response- but when I called they said they'd be doing something; it's been 4 or 5 days w/out information.

 I would not shop here again

I was extremely pleased at how quickly the available items in my order were processed. Also, shopping was easy since they offer a wide selection of products by several manufacturers. My only disappointment with with order status. I'm still waiting for one item and tried to check the status online, but it doesn't give any information other than what was ordered. Seems I'm going to have to call to inquire.

 I would shop here again

It was uneventful, just the way I like it. I placed the order and it arrived. Simple as that.

 I would shop here again

Best prices. Shipped quickly. Would definitely order through Home Center again.

 I would shop here again