HomeCenter.com

My order ship date was delayed multiple times. The only way I found out was to contact them - they don't let you know. I tried three times after the 2nd delay to get an order status, and over a period of 1-1/2 weeks and they would not respond or give me   Read full review...

 I would not shop here again

I placed an order for a handheld shower fixture.  It was advertised at a price with free shipping.  After I provided my method of payment and made my purchase, I received my confirmation which included a ~$9 "handling fee."  I feel charging a hidden, extra fee after the transaction is closed is as close to fraud as you can get - I will not utilize this company again.

 I would not shop here again

This is the worse company I have done business with online.  I ordered a part for a leaking toilet.  A week later I sent an email asking about the status.  I received an email response saying there was a 2-3 week lead time, but if I wanted it sooner I could pay extra.  I tried calling the company several times, but was on a "forever" hold - was never able to speak with anyone.  I found the item at another company for less money who could ship the same day.  I sent an email cancelling the order with HomeCenter and ordered from the other company.  I got another email from HomeCenter a week later saying the item had been shipped.  They totally ignored my cancellation even though I had sent a couple of emails, had received the part from the other company and had already installed it in my leaking toilet!  Don't buy from this company.

 I would not shop here again

TERRIBLE!  No communication on order until I spent 45 minutes on hold and sent 3 emails.  Still not sure will ever see merchandise.  Never bothered to update delivery status; had one toilet and wouldn't ship until they had both - even though the delivery charge was the same whopping $125 for each one regardless of total order.  Hopefully my new Toto toilets will arrive and I will never have to deal with them again.  AVOID! 

 I would not shop here again

BEWARE OF CREDIT CARD FRAUD ON THIS WEBSITE!!!!!!!!

The pricing on homecenter.com was appealing and they came through with the product (many high-priced / high-end door knobs).  HOWEVER, all of four of the credit cards I used at this website were the subject of CREDIT CARD FRAUD within a week of placing my order. 

There were charges to Netflix, USPS, FedEx, LaneBryant.com and even one to a credit reporting agency.  I called the company to inform them they had a security breach, but did not receive a call back.

I will be contacting the police regarding this activity and hopefully they will have some luck shutting down whomever is responsible.

 I would not shop here again

HORRIBLE. These people are crooks and should be avoided at all cost. I received a broken composite sink, called immediately to have it replaced. They (finally) picked it up (after a second call). Then they refused to send me a new one stating that I either had to pay a second time or wait up to 3 months for them to get reimbursed for the broken (returned) sink. Essentially, they refused to send me a new sink or refund me. I finally had to get my bank involved. I strongly suspect that these people are fraudulent.

 I would not shop here again

Ordered a ceiling lamp from them in August. Their website showed the item in stock. My credit card was charged in full ( $464.18). After 1 week I got an email saying there would be another 2 weeks before it gets shipped, or to pay more to get it faster   Read full review...

 I would not shop here again

I would not order from this website.  I ordered a sink three weeks ago. No one got back to me to tell me it was on back order until I emailed them to ask where the shipment was. When I checked back about a week later I was told it had arrived and would ship the next day.  When it did not arrive in a week, I emailed them again, only to find out it just shipped yesterday 10 days after they said it had already shipped.  It will not arrive for another 5 days.  We have been unable to have the countertops installed due to this delay which has in turn delayed the completion of our kitchen by a month. Pat in Colorado

 I would not shop here again

HOMECENTER.COM IS ALL SMOKE AND MIRRORS! This company is a small shop that will scam you big time!  When you view their website and call them up they sound big but they are not.  Verify this company with the Better Bureau Business and you will see that they have a laundry list of complaints.   Google their address and you will see that their headquarters is as big as a gas station.  These guys are scam artists so becareful what you agree to. I know the economy is tough but i recommend that you go with a well established company that will stand behind their products and service.  These guys will take your money and run.  

 I would not shop here again

Ordered a kitchen faucet on Monday afternoon. UPS delivered the next day with free shipping. The price was the best in the market for this model. Product was not carried by local big box home project stores so appreciated the on-line inventory. Agent Brian handled the sale smoothly. Company e-mailed receipt and heads-up and product arrived in well packaged box ready to install.

 I would shop here again

I like to shop over the internet, but with this company?! that was the worst experience. i have ordered my stuff 7-7-09, got email that they will ship 7-28-09. I expected a litle bit faster, but was ok with 3 weeks of waiting. Today is 8-21-09 and still   Read full review...

 I would not shop here again

These guys are great. My products arrived faster than expected. Good phone support too. Highly recommended.  What else is there to say?

 I would shop here again

I ordered on 24 July 2009. I asked first, and the item was confirmed in stock, no lead time, and "should ship within 24 to 48 hours." The customer service on the order call was quick, efficient, well-informed, and polite. Edit: I emphasize   Read full review...

 I would not shop here again

Danger. STAY AWAY. This company has a plague and should not
be allowed to operate.
Bad computer system, Bad customer service, Bad shipping time.
PLAGUE.......PLAGUE..... PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 I would not shop here again

Buyer Beware DO NOT SHOP HERE!!!! It's an internet scam. They purposely send out a damaged or wrong items to you so that you can send it back. You then get charged for the replacement item.  Then you will never see a refund for the first   Read full review...

 I would not shop here again

HomeCenter.com sent me a completely different product than what was ordered. Not only is it different in appearance, but it is completely different in features. I ordered a Alsons 650 shower head from HomeCenter.com which is listed as a 651CBU on   Read full review...

 I would not shop here again

I placed my order by phone, & the wait was long to speak with a customer representative. Other than that, the ordering process went smoothly. I ordered a Kohler Lustra Series Toilet Seat, which replaced a hard to find color (Country Gray from the 80's). HomeCenter.com had this item in stock & it was delivered in about 12 days. It was packed adequately, and the color was a perfect match. I would order from this company again.

 I would shop here again

This has to be the worst run web site ever.  It is all smoke and mirrors.  you place an order, the immediately charge your credit card, they do not have the products, they want you to pay more so they can buy off another web site for you.  You say no and they give you lead times out a month.  When you say to cancel the order, they refuse and will not give you a reason why. 

I read the reviews and coul not believe it could possibly be as bad as everyone wrote ... it isn't .... it is worse.  They try to hold you hostage and tell you to pick other items to see if they can get them sooner.  It is unbelievable. 

Please save yourself headaches and do not do business with them

 I would not shop here again

TERRIBLE TO WORK WITH.  In December ordered 2 toilet seats.  Rec'd one, damaged, it was returned in Jan per their requirements.  Still have not received credit.  Was charged for a replacement.  Received two seats, 1 was wrong color.  Return was authorized, they still have not picked it up.  Want to charge a re-stocking fee.  Have to pay to restock an incorrect item???  As of today I have paid for 3 toilet seats, received one correct one.  No response to numerous emails.  Who can I report them to?

 I would not shop here again

I have been trying since 3/26 to get a refund on iterms returned.  At first Home Center would not give me an RGA and finally I got one , shipped it back via UPS with tracking number on 4/16 and still waiting.  They have not answered any correspondence since then and I have not received the refund. Quite frustrating, and Elkay says to deal with them since they are the agent.  I will not use them again.

 I would not shop here again

Had a wonderful experience dealing with Homecenter.com. Their website is very easy to navigate, the selection is second to none. Free shipping was also available. Received my sink in perfect condition and will use Homecenter.com again

 I would shop here again

Best prices ever. Received all items in a week. Thank you. I recommend these guys with no reservations at all. 

 I would shop here again

Excellent service. Fast shipping. I was very impressed with the service. I received my items in 2 days with regular ground shipping.

 I would shop here again

I wanted to take the time to write a good review because I had a great experience with Homecenter.com.  I would recommend this website to everyone.

 I would shop here again

The Homecenter.com web site is very easy to use. But the reason that I like them so much is that they were very responsive to my emails, my phone inquiry, and my order. I placed an order last week, and it arrive this week. I asked for tracking   Read full review...

 I would shop here again

I am happy that I found Homecenter.com. Fast shipping, best prices. But most of all, I was impressed with the fast turnaround time for my emailed questions.  This is the way to run an online company! Satisfied, and will be back. Thank you thank you thank you!!!

 I would shop here again

Excellent overall experience. I ordered a sink, faucet, 2 accessories, some cabinet knobs, a water filter, a cartridge to match the water filter. I got everything within a week or so. I was happy with the prices and the fast delivery and the website.   Read full review...

 I would shop here again

Don't ever expect a refund from this company. One of the three Robern medicine cabinets I ordered on April 25, 2008 arrived smashed. The packaging had been damaged and the glass door of the cabinet broken. Each cabinet was $567.50 plus shipping costs. After a month of unanswered emails and calls, a pick up order was issued and the cabinet returned.  Then the nightmare started! It has been almost a year and no refund. HomeCenter.com do not answer the customer service phone line. There is one number, 919.341.2887, and you can only leave a message. I have never been called back in a year of calling. I have been emailed a few times but all the promises have been fraudulent. For instance ,on 3/13/09 Christian Brown, the one and only customer service rep, claimed my account had been submitted to the credit department and it would take 24-48 hours to issue a credit. As of today April 16, 2009 no credit has been issued. This year long quest is all documented in emails. 

 I would not shop here again

I ordered a faucet from Homecenter.com and when it arrived it was missing a part (drain pull) as well as the handles.  After numerous attempts to contact them I was told the handles were $44.00 extra (not what the picture or add showed, who   Read full review...

 I would not shop here again

good site, good products, good prices, fast delivery. Happy with them. Would recommend highly. Ordered on a Monday, got the item within about a week.

 I would shop here again

Ordered a sink on Sunday, received it Tuesday!  Best online experience I've ever had. I'll be ordering my faucet and accessories from Homecenter.com now too.  Great price, saved money. Free shipping. Can't say enough. Great company.

 I would shop here again

I'm very happy with this merchant. Small order, but they took care of me all the way, even "holding my hand" when I had questions about a product. Best price I saw anywhere, and got the item quickly.

 I would shop here again

Homecenter.com - the company is nothing but crooks.  They sent me the wrong item not once but twice!!!!  Then they scheduled to pick up the wrong item they sent me the second time but UPS never showed up as they promised.  I contacted them and they never replied.  Now 7 months later they submitted the charge to a collection agency!!!!  NEVER USE THIS COMPANY!!!!!

 I would not shop here again

Great service at a great price. I ordered a whole bunch of plumbing products including a sink, faucet, and kitchen accessories. Also ordered some cabinet hardware and lighting.  Got everything quickly, except for 1 item which took an extra week. Was very happy. Saved a ton of money. Will shop here again. I was able to find everything I needed on the site too. The one complaint I have is that they don't sell microwaves and appliances. Wish they had those items too.

 I would shop here again

Found a great sink for a great price. Ordered a faucet and a sink two weeks ago, and got them both within a week.  I highly recommend Homecenter.com.  Best prices, fast delivery, good communication from them.

 I would shop here again

This is the worst company ever to order anything from. A horrible nightmare indeed. They shipped a cancel order and then issued a retun authorization in which I had to pay to return the item and also included restocking fee. Customer reps do not respond to emails or phone calls. I will never order from them anymore!!

 I would not shop here again

This is my third time ordering from Homcenter.com. Their prices are unbeatable. Delivery has been on time every time and the customer service staff is extremely knowledgeable with product information.  I just ordered two Danze faucets and love them.

 I would shop here again

Purchasing was fine, but don't ever try to return anything - it'll never happen.  Their return service is TERRIBLE.  I have been trying since last summer to get credit for a return.  Once in a blue moon you can talk to an actual person about it, but more often than not you get their voicemail and they don't return calls.  Emails are ineffective as well.  You e-mail 10 times, you're lucky to get 1 response.  And the answer is always they'll check on it and it should be done in a few days, which for me now has been 7 months.  Also, beware, they charge a 25% restocking fee for the "privilege" of returning their product.  This is the worst experience I have ever had with any online company.  

 I would not shop here again

I ordered my Mico Shower faucet this past December online and was pleasantly surprised at how simple it is to use this site. I received my confirmation and recieved my item in about a week.  When it was time to install, I realized that I had ordered the incorrect size for what was required. Immediately, I called Homecenter.com's customer service number and was told I could use the online return system to start the process. I did need a replacement but wasn't exactly sure of what I wanted. The customer service rep that helped me was very knowledgeable and helped me with getting exactly what I needed. I feel now that I have something much nicer than what I had initially purchased.  This item was in stock and I received it in no time at all.  I received the paperwork for my return and sent it back, and the amount was credited back to my charge.   Prices here are fantastic and the selection is quite extensive. My next project is coming up this summer and I will be sure to revisit Homecenter.com's website for my future purchases. The entire process was definately a good one and I would recommond to everyone.  

 I would shop here again

STOP !!  Do not order from this place. I ordered fixtures for my bathroom and was surprised at what a good deal they were... Here's how it works. There website offers you a huge variety of products in any finish,style,etc. Then you place your order and someone contacts you to notify you that your items will be shipped in 3 weeks, and they charge your credit card immediately. Now they have your money and the 'wheels' slowly start moving in order to actually secure the items and eventually ship them to you - no guarantee they actually will ever arrive. They also charged an extra 14 % for shipping charges,, for the shipping of what ! Its been almost 4 months now.. I actually ended up getting what I needed at Homedepot and have already finished the renovations. Do yourself a favor and look past the low prices on the website. Whats your time and sanity worth ?

 I would not shop here again