Home Depot

The product that is still showing on thier web site has been discontinued and no longer available. I had numerous emails with them prior to trying to purchase said item and not once did any one say the item was no longer available until I tried to purchase it. I had included the item number in all emails with them.

 I would not shop here again

I enjoy shopping at Home Depot on line but one thing that I have found at Lowes that is an excellant feature is that if you purchase a product on line you can have it sent to the store of your choice and pick it up there for no cost of shipping to the customer. In buying the fan from Home Depot I didn't see that option. I paid alot for ups or fed-x to deliver and then I had to change the fan because it was to big for my space and so I had to send it back. So that was 20 bucks I wished I hadn't had to have spent. I would have gladly picked up the fan had it been delivered to the Centerville store. And I wished that I could have returned it to the Centerville store as well. Joan Tibbitts.

 I would shop here again

I have used many online vendors for a variety of products, both big and small. In the countless number of online transactions, purchases, etc. that I have completed, I am sorry to say that the Home Depot online purchase was the absolute worse. I literally spent hours on the phone attempting to correct Home Depot's shipment of an empty box. The item that I purchased was a 2-3 pound chair cushion for $56. I was given incredibly false information, for example, one woman told me that, in the United States, a 1 to 5 pound package could not be shipped anywhere in less than 5 to 9 days. I was so baffled by this statement that I actually asked her to repeat it (which she did). And there were a number of other, similar examples. I eventually despaired of using the phone and went to email. I would describe my situation in detail and specifically ask for help. In return, I would receive emails stating that Home Depot apologizes for any inconveniance and they hoped that everything would work out. Not one email offered help or even a "I will look into it". So, I eventually gave up. After this experiance, I mentioned it to a few associates and friends. I was taken aback by what I heard. Several pointed out with passion that they would never use Home Depot internet sales ever again. The gist of what I heard was that Home Depot internet sales worked fine as long as the right package was sent and received on the first shot. BUT, if there was any type of glitch at all, it was then going to be a nightmare. Well, that was my experiance.

 I would not shop here again

okay

 I would shop here again

OK

 I would shop here again

I would have liked it if my entire order were shipped all at once. Instead, the order was split into two. Other than that, my experience was pretty good.

 I would shop here again

HOME DEPOT WEB SITE IS RELATIVELY EASY, AND THE ONLY PLACE I FOUND MY BEAUTIFUL POT RACK. WOULD DEFINATELY SHOP HERE AGAIN.

 I would shop here again

everthing is wonderful blinds look great will purches from in future

 I would shop here again

order a range from the website, was told I wou;d be called in 48 hours to complete my order, they never called I had to call them & then was told they no longer carry that model of range I ordered. Yet a week later the same model range was still listed on their website????

 I would not shop here again

Very good price and fantastic delivery time. I couldn't be more pleased.

 I would shop here again

MY letter to CEO: Mr. Robert Nardelli Home Depot Inc. 2455 Paces Ferry Road NW Atlanta, GA 30339 Dear Mr. Nardelli: On 6/xx/06 I purchased 2 products from your website. Unfortunately, the products purchased did not meet my expectations and I   Read full review...

 I would not shop here again

I found shopping on line at Home Depot a very good experience. So far, great products offered and very easy ordering experience. I would buy online from them again. J. Desmond

 I would shop here again

wonderful!

 I would shop here again

I like to shop on- line and I often consult web sites before I visit an actual brick and mortar store. Most every large retail business has an on- line store and while the majority of them offer only a fraction of the merchandise that can be found in a   Read full review...

 I would shop here again

I had no problems in finding what I was looking for and the ease of the web site and ordering was excellent.

 I would shop here again

What a mess. First, placing the order was a nightmare--the cart kept reverting to zero. THEN the order was suspended because there was a comma in the address line, which skewed the match with the credit card address. (Why did the site accept it that way?) THEN I received the wrong item. THEN after nearly an hour in phone call hell, I was told someone from shipping would contact me within 3 days. THEN nobody did. THEN I called again and went through same routine and asked for a supervisor. THEN I received the correct shipment but was BILLED again, with no shipping label to return the original shipment. THEN I was told that they don't DO that, I was to wait for UPS to contact me to pick UP the wrong order. Well, who among us can take time off work to wait for a delivery guy? If you live in a city and can't place it outside for pickup, you're SOL? I've wasted HOURS of my time on this, and have spoken to 6 different people, the last told me I've been credited--but I'm afraid to look...

 I would not shop here again

Everything was fine, except the item was $79 cheaper a week later ........ online response from homedepot.com ...... was oh well! Phone call did net a credit of the difference. First two calls went well, the third call tried to shuffle me off to someone else instead of dealing with me.

 I would shop here again

The check out process was poor. I didn't even know the order had gone through and ended up place the order again by mistake. I also needed help with an installation question I refered to the website and that refered me to the store so I call and they told me to call a local electrian because he didn't know the answer. I then called the customer service # and they referred me back to the store. I did not get help from anyone from home depot they just kept handing me off to someone else. I thought the store slogan is "You can do it.. We can help" that is not true in my case.

 I would shop here again

Have made several online purchases from Home Depot and have never been disappointed in the quality of the product or the service.

 I would shop here again

It was very good shopping on line

 I would shop here again

I still have not received my product and I was told it would be shipped months ago. No response to email inquiries. I own stock in Home Depot and this has been a very disheartening experience. I prefer to shop at OSH now.

 I would not shop here again

Very easy web site to use. Product delivered promptly and in good condition. Quality of product was axactly as expected.I will definitely shop on-line again at Home Depot.

 I would shop here again

Needed a new washer to replace one that was going to be too expensive to fix. Viewed the selections at a nearby Home Depot but ordered online to take advantage of the U Promise connection. Overall, the experience was quick, simple and painless. I would definitely use HD again for my next appliance purchase!

 I would shop here again

It took too long to get the order. The box had obviously been shipped before. This item was no doubt returned to Home Depot. It was not in new condition and was missing both the AC adapter and the DC adapter. I asked to have a new item expidited to me. I ended up having to pay extra for the shipping to get it by the time I needed it. Because it took almost 48 hrs to before it shipped I still have not received it. I will not purchase at Home Depot again. I get much better results with companies like Amazon.

 I would not shop here again

fast service and a good instalation job!

 I would shop here again

interaction with home depot personnel over the phone was excellent. however, delivery personnel abrupt and unprofessional. the installer - was abrupt when responding to my concern about the dishwasher appearing to look like a cleansteel rather than stainless steel (we ordered stainless steel) stating it was stainless steel rather than taking a minute to look at the appliance and respond to my concern. (he was also on his cell phone the entire time-which sounded like personal calls to me. the second delivery employee "told" me to tip the original dishwasher ( the one that was replaced) onto his dolly. (with no expression on his face - as if i was supposed to help) - definitely not your typical home depot employee! spoke with approximately seven (7)G.E./home depot customer service center employees before a phone number was given to me to set up an appt. for someone to come out to my home to look at the dishwasher door - which looked like clean steel and did not have the charateristics of stainles steel. I was given an appt for friday, sept 16th - between 8am-12noon. around 11am on the appt day, i hadn't heard from the service tech - so i called the service center again and spoke with nathan who told me the appt had been reschedule to tuesday, sept. 19th between 8am-12noon because a part had been ordered for the dischwasher. again, i was taken back by the fact that i had not been contacted by anyone to reschedule the appt. i have an answering machine and i am home during the day unless there is a doctor's appt, etc. i feel it necessary to report this to home depot to make it known that although the purchasing experience was delightful with all questions answered by your online telephone service center. --- the deilvery and customer service after purchase has been less than acceptable and a disappointment! i hope the problem with the dishwasher is resolved as soon as possible - so that i may put this not so pleasant experience by me.

 I would shop here again

excellent service.

 I would shop here again

Item arrived promptly, but damaged due to poor packaging (this is the second time, same item).The return process is slow and disorganized. Only after calling twice in one week and after speaking to a customer service supervisor the item was picked up by UPS. The supervisor was very helpful and took immediate action. I haven't received a credit for the return yet.

 I would not shop here again

I would only shop with Home Depot again because we have an account with them and they have great financing offers. However, I would avoid using the web site. It is VERY misleading - saying the products will usually arrive in 5 to 7 business days. Usually to me implies that that is what occurs most of the time but if it doesn't arrive within 5 to 7 business days, it will be just a couple more days. WRONG! I placed my order on August 28th and it just arrived yesterday, September 14th. Absolutely ridiculous. I will probably shop at Home Depot stores as I like the selection of products but other stores offer the same brands so I will probably try those first. And I will avoid purchasing on the Home Depot web site at all costs in the future and advise friends and family of my mishap and the run-around I got from the customer service representatives. I never received any compensation for my troubles and worst of all, your lousy representatives never even so much as apologized for the inconvenience. Just that I should have ordered earlier! Well, I thought 3 weeks was sufficient time to have all the items purchased here sooner!

 I would shop here again

WHAT A NIGHTMARE! I placed an order on August 28th for a DeWalt Drill and Power Screwdriver kit and various hand tools for my husband for our anniversary on September 17th. Total of the order was well over $300. On the web site, it says that items   Read full review...

 I would not shop here again

the order was completed online and delivered on time.

 I would shop here again

Absoutley fantastic. I received my stove earlier in the day than expected and tomorrow I will receive my dishwasher. I only shop at Home Depot. In fact yesterday I bought all new faucets for my kitchen and bathrooms. I could not be happier with the stores and web site.

 I would shop here again

The store purchase was great and we love our new LG french door refrigerator. The delivery process was not as good though. Our floor was scratched and the delivery men did were not able to figure out how to hook up the water to the refrigerator.

 I would shop here again

I ordered from online because it was cheaper than in the store, however; I haven't yet received my merchandise because it was backordered.

 I would shop here again

Good.

 I would shop here again

Home Depot was great!! However, Averitt Express (shipping company) was not... They lack a lot where communication with customers and scheduling delivery time is concerned. They were very disappointing.

 I would shop here again

Trying to find and order the generator on your web site was difficault. Also now that we have recieived the generator and are using it we are not happy with its performance. It does not supply an even voltage and current. this causes us to constantly have to adjust power on the tools ebing operated from the compressor.

 I would shop here again

Good

 I would shop here again

IT WAS EASY AND SATISFACTORY.

 I would shop here again

online home depot is way better than in-store home depot.

 I would shop here again