Home Depot

This was the worst online experience I have ever had. First, I was told that I would get to inspect my delivery and sign for it. But, it was just left on my porch. When we unrolled the run, it was covered in MOLD. I received the rug, but the Home Depot computer records did not show that it had shipped. Because of this, no one at Home Depot was willing to help me, or initiate a return. I had to keep the moldy rug for ONE MONTH while I waited for their computer records to be updated. This toxic product endangered the health of my family. Once I was able to begin the return process, the process was chaotic. Each person that I spoke with told me a different story about what I should expect in the return process. I was told I would be contacted to schedule a pick up - I was never contacted. UPS just showed up one day. I was told shipping labels would be mailed to me - they were not. I will avoid Home Depot online and in store. I hope to never do business with them again. and I hope to convince as many other people of this as possible. I look forward to my shopping experiences at OSH and Lowe's.

 I would not shop here again

All items arrived damaged. I had to package the item back up, using about a roll of tape. I called for a return lable, but still have not recieved one. While I wait, my credit card is still charged. I will not shop at Home Depot again. I don't understand why I can't return to the store.

 I would not shop here again

Attempted to purchase using Tax Deferred ID. Our company direct pays sales tax, so all purchases are subject to sales tax when processed internally. That means, I paid sales tax online, and when my payment was processed internally, sales tax was added again, resulting in paying tax twice, the second time paying tax on previously paid tax. This item was not available in the local stores, it was catalog only. I will not order online again, if at all possible, mainly due to our company's tax deferred status.

 I would shop here again

The merchandise arrived on time and in fine condition, but the packaging was completely wet and falling apart. I was very pleased with the product; however, if I had needed to return this heavy stone table,it would have been problem. Also, if had I ordered a delicate product, the water damage to the packaging my have created a different problem.

 I would shop here again

Please note I am still trying to return the item I purchased..... a humidifier... and still haven't gotten the mailing label to return it. I was told Home Depot would mail me a label and UPS would pick it up. I called September 7 for a label and Sept. 15 for a label and this is Sept. 23 and to date have not received the label. The humidifier is charged to my home depot credit card and I can't return it to the store.... And after this experience and the experience I had at the store with another order, I will be shopping at Lowe's.

 I would not shop here again

EXCELLENT EXPERIENCE - NO PROBLEMS ENCOUNTERED

 I would shop here again

Incident #1: I purchased a gift card by phone; the person who took my order did not seem confident in doing the transaction, and her speech was not particularly easy to understand. The word "business" was spelled incorrectly on the gift card enclosure when received by the client; Rather embarassing, since this was a business gift to a client! Incident #2: I made an error when placing a phone order for a gift card. I called back within 5 minutes of placing the order and was told that orders were processed on the hour, and nothing could be done to correct it until the order was processed. I called back promptly at the stated time (less than an hour later) and was told that the order was already processed and sent, and there was no way to change it (all within less than an hour of my purchase??!?) This resulted in a card being sent to the incorrect client,creating an awkward situation for us. So far, I am 2-for-2 in having difficulty with my gift card orders...

 I would not shop here again

I originally placed my order on 9/9 after numerous times checking their websit for status of my order which consistently showed "in progress" I decided to call them only to find out that the order had been cancelled. After persistence on my part I ordered another light fixture and was offered a 30% discount as a gesture of good faith. It does not say much when I customer has to call to find out where their order is what is the point of having a tracking website ???

 I would not shop here again

Shopping experience online was fine. In the stores is another story. Never anyone around when you need them. Products stacked everywhere, hard to maneuver around mess, things always out of stock....

 I would shop here again

Ordering was very easy. Delivery time was reasonable. I will order on line again.

 I would shop here again

last 2 orders were timely and undamaged and freight delivery man was pleasant and respectfull

 I would shop here again

I ordered a set of drawers. Home depot sent the drawers to someone in Virginia and sent me some shower filters instead. I was going away for a week and was not able to get Home Depot to coordinate with me and UPS about when the wrong order would be picked up and the right order delivered. It took a long time to get the right order. The people I spoke to on the phone were mostly nice, though some seemed to think it was my responsibility to guarantee that the folks in Virginia had returned their wrong order, which I could not control. I was given an additional rebate for the inconvenience.

 I would shop here again

I was very happy to find the filters on line. The shopping was fast & easy.

 I would shop here again

Had no problem locating the item for this purchase.Item was received on schedule and in good condition.

 I would shop here again

flawless experience, my only sugestion is that perhaps some day they can have their gift certificates available electronicly throug the internet, in other words the recepient woulb be able to print the certificte in their computer if they chose to do so.

 I would shop here again

Very satisfactory. And the price was less than if I'd had to drive to the store and pick it up myself.

 I would shop here again

I thought your on-line service was good. I find it more satisfying than shopping at the store, where the service is only fair.

 I would shop here again

good

 I would shop here again

On line shopping was great.

 I would shop here again

Went on line to find a Zinsco Breaker. and found that Home Depot carried the breaker I was looking for as no one in our town carried the Zinsco 30 amp breaker. I went to Homedepot.com and ordered the right breaker without anydelay and got it in a reasonable time.

 I would shop here again

Only glitch was the inability to track the order as it was done by an outside trucking company and no company was listed. Because someone had to be home to accept the delivery this was awkward as I had no idea of the delivery date

 I would shop here again

I could have saved time by purchasing the merchandise in the local store but was told by the salesperson that it was not a stock item and could only be obtained through catalog order. I later found out that the item is stocked in the store because I found it on the shelf after I placed the order. The salesperson did not know that it was a stocked item. I received the same product that I placed back on the self.

 I would shop here again

Easy search on web site for merchandise.

 I would shop here again

* Can't put gift cards on my "wish list" ?? * Check-out system doesn't remember my c-card info? Lots of re-typing for multiple purchases - ugh. * Please implement "In-store pickup" ~ (note: Sears, CircuitCity, BestBuy..) / / /

 I would shop here again

The shopping and ordering were easy. The length of time between ordering and receiving the product was unusually long. The shipper said they would deliver on Friday. I stayed home all day. They didn't deliver until Saturday. The boxes were in terrible shape. Three of the four chairs were damaged. Customer service was great. Hopefully we will get replacement parts promptly and undamaged.

 I would shop here again

I used the web-site and was notified that is was shipped in parts. When the second part showed up before the first part I became concerned, not knowing that first part was coming from Nevada. Other than that is was good experience.

 I would shop here again

It's hard to do a proper review of this since I havent received the product nor do I know when I will receive the product. It says I need to be their for delivery but I don't know when its going to arrive.

 I would shop here again

I would shop again at home depot on line I would never again to to a home depot store their employees are very rude and unknowledgable

 I would shop here again

I was extremely disappointed with the service I received from your online customer service reps, as well as your store sales reps. I placed an order on your website, and when I called to check the status, neither of the two representatives I spoke with were able to tell me when my order was going to be shipped, and your website specifically stated that I would receive my order within 5 to 7 business days. I called back after the 7th business day to check the status, and the order hadn't even be filled. I decided to go to one of your local stores, and pay the extra $90 it would have costed, in order for me to have the item I wanted, but was brushed off and ingnored by the salesman in the store. I feel that your sales people need training on how to treat your customers, and be able to answer their questions in regards to their order.

 I would not shop here again

The product came when expexted and in great condution. The shipping company was very friendly and helpful. It was a pleasant experience shopping on line for this product. If this is the way orders are always handled, I will continue to do so in the future,

 I would shop here again

My shopping experience at Home Depot was a great experience because I found everthing I needed for my new home.

 I would shop here again

The order was cancelled two weeks after without explaination. I would try it again because I like the product selection and what would have been free shipping.

 I would not shop here again

worked really well. the products were exactly as they appeared online.

 I would shop here again

Appreciated the complete description, including all the measurements, that were available on line. One of my concerns was whether a very new sink would fit my very old cabinets. With your very complete information, I was able to make my purchase with confidence.

 I would shop here again

Positive experience recived the product as promised....exceeds expectations.

 I would shop here again

have not received my item, very late, called several times no resolution. no one knows where my items are. tracking method is a joke. not pleased with experience. will refer friends, family, etc elsewhere.

 I would not shop here again

We are a non-profit organization who were attempting to purchase a unit for a member in our community during the hot Texas months. The funds we were using were graciously donated to us by your store. However, our order was cancelled with no explaination. We have called customer service to no avail. There was no reason provided on the cancellation notice for us to correct or provide more info to make our order. We are not satisfied.

 I would not shop here again

Very good website.

 I would shop here again

I like Home Depot as a real store. My main complaint is about shipping. I ordered 2nd day air. That means, from the day Home Depot sends an email stating my order shipped I should see it in 2 days. However, there is a 2 to 3 day wait after that apparently that was not clearly shown. If I had known propler I would not have paid for 2nd day air shipping. What is the point in offering it if you add 2 to 3 days to get it out of your own warehouse? I feel I was scammed on this paticular issue and will always go to a comptetitor online first now.

 I would shop here again

Well i bought a small boulder witch was to small so i have called customer service and was told two different things and i'm still trying to figure out were to send it back to

 I would shop here again