Home Decorators Collection

This used to be a great place to shop. Great products at very good prices and this still holds true, BUT, since Home Depot took over, their track record has gone from bad to worse. They have shipped me wrong items, then refuse return because the item I wanted to return was not the item I paid for. Item shipping time is abysmal, if you get it. Credit approval takes forever, which delays shipping time.
Their customer service people are very nice but are not given the the tools to solve or do anything. The only way I ended up getting credit was by disputing the charges through American Express.

 I would not shop here again

In October I ordered a double-compartment hamper from them online. The reason I ordered from them was because I was looking for that specific item and they advertised that they had it. When the package arrived it turned out to be a very shoddy   Read full review...

 I would not shop here again

"Some assembly required"? Wow, is that misleading. And at these prices, you should receive more than a pile of lumber and some inadequate directions (and this is coming from someone who has put a lot of furniture together)! I ordered a piece of   Read full review...

 I would not shop here again

I ordered an armoire for a large screen T.V. Let's just say this was the worst experience I've had when shopping on-line. I don't think this company has any employees who really know what they are doing. My furniture was damaged leaving the warehouse and returned there the next day by the freight company. The day before delivery I found this out. Not by calling Home Decorators, rather by calling the freight company. Home Decorators didn't know a thing about it. Then when they did a few days research, they figured out the problem. The refunded my money but weren't sure if they could refund the $100.00 freight charge. The product never left! They did refund the money. How exasperating! BEWARE, it's not worth the savings!!!

 I would not shop here again

I ordered a computer armoire from Home Decorators Collection and had nothing but headaches ever since. It was one problem after the next and I am still without my furniture 4 months later!! Extremely disappointing from all angles.

 I would not shop here again

I just got off the phone with customer service at Home Decorators and I feel very concerned. They charged my credit card AND sent a Fedex tracking # to my email stating my items would be delivered today. I didn't receive my items so I called Home Decorators and found out one of my two items is most likely out of stock and the other hasn't really even been shipped. Why would they send me a Fedex tracking number and charge my CC without even having the items on hand to send me. I wish I read all of the negative reviews about this company before I ordered here and I hope its not a fight to reverse these charges.

 I would not shop here again

A horrible shopping experience. These people cannot be trusted. Their words don't match their actions. They genuinely do not care about their customers and have no perception of what customer service means. I only wish I had read the many complaints already posted here...and acted accordingly. Every bit of the negative experiences that are mentioned in other reviews came true for me and the problem still isn't resolved. Run as fast as you can, AWAY from these folks if you are considering purchasing anything.
It will turn out to be one of your biggest nightmares if you buy from them.

 I would not shop here again

Ordered tables and a rug two separate times. Both orders were delivered very fast. The items were better than pictured. Overall, this was a very pleasant shopping experience, and I would recommend them highly.

 I would shop here again

I've been shopping both on & off line for new bedroom furniture (made of real wood)for quite awhile & I stumbled across Home Decorators Collection & was amazed by their product selection. After reading many reviews about them, I was very hesitant to   Read full review...

 I would shop here again

Don't shop here! I ordered and got a side table that didn't fit in my home. Being cautious and wanting to avoid trouble I called customer service and was advised to return it by FedEx with all the proper paper work and I would receive a refund. Plus   Read full review...

 I would not shop here again

I ordered area rug size 8'by11'and once i received i saw lots of wool comes out every were(like a wool shed) on the rug, after vacuum more then 1 pound wool shed comes up.This is not happened only one time.Still this happened.After i realise that my   Read full review...

 I would not shop here again

Homedecorators leave heavy merchandise (living room cabinet weighing more than 200 lbs) on SIDEWALK.
The shopping experience was horrifying. The product was listed as available in catalog and then was back ordered for 3 months. They did give a 10% discount after a unpleasant negotiation. However shipment was a catastrophe. The cabinet was delivered by leaving it on the sidewalk in front of the condo building !!!!(even though there is a elevator). Customer service was extremely rude, did not take responsibility, and said this is the normal procedure unless you have special home delivery. Reviewing Internet fine print there is no info about this, but it says it will be delivered "to your door" (sidewalk?) but not placed in room. Customer service and supervisor both unhelpful. Said that is normal procedure in Internet furniture delivery?? Outrageous inconvenience, complete refusal to be helpful and customer blaming was their idea of problem solving.


 I would not shop here again

Consider yourself warned -- do NOT shop at Home Decorators Collection! To try to make a long story short -- I ordered a product, and received an email a week later saying it was backordered and shipping would be delayed by almost a month. So I called to   Read full review...

 I would not shop here again

Incompetence personified
Ordered some outdoor patio cushions on June 30th.
Email stated they were scheduled to ship June 14.
Called June 26th and told they were on back order and not expected to ship till July 1. When I questioned the clerk, she came back and assured me that the cushions had arrived and would be shipped the next day, June 27th.
A week later, you guessed it - NO CUSHIONS.
Called again and was told that the shipping tags were printed but misplaced. Would definitely ship July 5th and I would get a 20% discount.
Package shipped on July 8th.
Summer is coming to an end here and no cushions for my outdoor patio furniture.

STAY AWAY FROM THIS COMPANY.

 I would not shop here again

This is one of the worst companies I have ever dealt with.
I ordered and expensive bathroom vanity ($1300.00).they emailed me a shipping date and then after waiting a week and calling them I was informed that they lost the paperwork. after another week delay it was shipped via a second rate freight company(SEIKO) whose drivers dropped it in front of my house and destroyed it. I'm still waiting and generous HDC is offering a $30.00 discount coupon on my next purchase. (like I would ever buy anything from them again! what a fly by night rip off company. Run as fast as you can from this crowd.

 I would not shop here again

I have successfully ordered items from Home Decorators Collection several times and have been satisfied with the products and delivery. Most recently I bought an area rug and received it within days. The quality is great and it was packed well. I used a money-off coupon found in the catalog which basically paid for the shipping costs. Maybe I have just been lucky -- and after reading about the experiences of others -- that could be the case. I would order from them again based on my personal satisfaction -- so far.

 I would shop here again

I have ordered several different kinds of items from this website. I have never had any problems. I do read the descriptions very carefully and on occasion have discovered something that I didn't realize at first was the case, such as assembly required or patterns/colors different from the photo. Perhaps they need some help with their catalog/website copywriting, but everything I have ordered has arrived just as described in excellent condition and in a timely manner. I ordered approximately $320 worth of resin wicker furniture and it was exactly as shown. I was pleased enough to place another order for two more chairs and a coffee table. These also arrived promptly with no problems. They were so well packaged that it took my husband and I about a half-hour to get all the wrapping off...not a chance of any damage, they were so well packed.

 I would shop here again

Horrid experience trying to buy window blinds from HDC. They messed up the order terribly, and it took 4 months (and ~15 conversations with the company) for HDC to ship me the proper merchandise and fix the problem with the charge on my credit card.   Read full review...

 I would not shop here again

Be warned; this can be a DYSFUNCTIONAL company. We were given seven shipping dates on the rug we ordered, until we didn’t know what to believe. They do not return phone calls about orders that have not shipped when they said it would. Then, the   Read full review...

 I would not shop here again

Home Decorators offers decent quality furniture for remarkable prices. My (abbreviated) life story: I have the tendency to overshop things. I’m the type of person who goes to the mall for a birthday gift, finds something perfect in the first   Read full review...

 I would shop here again

HORRIBLE HORRIBLE HORRIBLE. This company took my order for over $1,000 worth of merchandise, sent part (carpet pads) never sent the remainder (the actual carpets). After numerous inquiries, they told me my credit card wasn't accepted. Funny, but it worked for the pads! When I tried to talk to someone, the girl at customer service told me to get a new credit card company! I called back to talk to a supervisor, was put on hold for 15 minutes, then got a snotty attitude from the supervisor. IF YOU BUY ANYTHING FROM THIS COMPANY IT IS AT YOUR OWN PERIL. THEY HAVE NO CONCEPT OF CUSTOMER SERVICE.

 I would not shop here again

Product was very low quality for the price we paid (black maple 36" media cabinet). Incorrect hardware was provided, and I ended up having to drill about 20 holes because they were not pre-drilled. NOT a good value for the money, and I am not going to do business with this vendor again.

 I would not shop here again

I ordered two items from them in May - a bookcase and a table. Bookcase was supposed to be shipped next day ---- eventually after two months of delay I received it... and - what a surprise! - the parts did not match and their parts department didn't have them in stock, meaning 'don't bother waiting', the door was all damaged - but, my lucky day! - they did have it in stock and were going to ship it next day... two weeks later it was not shipped and at that time they DID NOT have it in stock... to make a long story short - my door will be (might be... or will never be???) shipped at the end of September! I am writing this on July 27th.
The second item was supposed to be shipped on 7/05/2004 - it's not even in their warehouse yet. Will I get it??????

 I would not shop here again

Very good experience. Easy to shop web site. Order arrived quickly and (mostly) in good shape. Assembly took one to three hours on each small cabinet that I ordered -- and I am an absolute novice in assembly. The items look exactly as they appear on the web site.

I say they are mostly in good shape because there are a few places on the wood that need some extra polish -- but it is nothing I can't fix or live with.

I would definitely shop with them again.

 I would shop here again

I actually received the wicker magazine rack before I thought I would-it is a very popular item. I received the shoji screen about a week and a half after I ordered it. Everything was wrapped very well and I received everything that was required for assembly. Overall, I had a very good experience with Home Decorators and I will order from them again.

 I would shop here again

I ordered a queen sized bed advertised for $69.95 As I didn't hear from the company I called them to see when I could expect the order to arrive. I was told that the item was available for $549.00 So I said to forget it. I am not upset about the item being mispriced but am very annoyed that they did not contact me to tell me. If I hadn't called I would still be waiting.

 I would not shop here again

The service was excellent - the delivery was right on target - and the merchandise was exactly as described. I was very satisfied with the overall experience.

 I would shop here again

What a miserable experience! Just try to get your money refunded from them! I must've contacted them more than 10 times now and after 2 months they still have my $800 and I have NOTHING!!!! Every time I contacted them they sounded so convincing,   Read full review...

 I would not shop here again

I would love to say that the furniture that I ordered was lovely, well made and just as I ordered, but I have yet to receive my order! I'm very disappointed in the way my order was handled! I ordered on April 2nd and it is now May 5th. I have called three times and every time I call they repeat an obviously scripted excuse as to why they have not shipped the item. Three times they said "We just got in a shipment today and are going through it, making sure the items are in good shape and we expect to ship your item out today! Can we offer you a 10 percent discount for the trouble?" But they had already given that to me with a previous inquiry so they had nothing else to offer. I canceled the order and will shop elsewhere for my furniture in the future!

S. Barton

 I would not shop here again

From the time I ordered an item to the time it shipped was three days. It then took a week to get to my doorstep (and I don't live that far away). It arrived damaged (had a forklift-shaped hole in the box). I called customer service, and they passed me over to the parts department. After half an hour on hold, I finally talked to a nice lady that understood my problem, and told me that a replacement part would be shipped right out. Five days later it was finally shipped, taking another week to get to me. Total time of the whole transaction: 20 days! That is not the way to keep customers happy. That is not the way to keep customers, period. I know that they have lost my business.



 I would not shop here again

The product is excellent, however it was shipped with an incorrect part. A new part has been ordered and is on it's way. Other than the incorrect part, the order went fine.

 I would shop here again

The item I ordered came in a color and pattern that I didn't expect. It was in good condition and we will keep the item. Your online catalogue should have pictures and samples of all colors and patterns so that people won't need to guess when making an order.

 I would shop here again

although the shipping carton was not damage and was well packaged the cart had some visable damage at the front edge. (small pockmark in wood)

 I would shop here again

I liked the piece of furniture I received - good quality and looked better in person than it appeared on the website. My only comment is that there were absolutely no assembly instructions included in the package, and it was a fairly complicated assembly (i.e. Safety hinges, hidden bolt legs). If it had not been similar to something assembled recently, it would have been very frustrating to figure out.

 I would shop here again

2 special nuts were missing that are imbedded into the panels of the unit that hold the sides/top together - for a person of lesser "mechanical" talents this might have been a show stopper but we managed a work around it by imbedding some nuts we had laying around. Otherwise the quality and delivery was good

 I would shop here again

The only thing that was missing were a few screws for the top shelf. I called and the customer service rep told me that it will take 10 days to receive screws. Still waiting and it has been the 10 days. If I don't receive them by Friday the 19th I will call again. Thank you

 I would shop here again

Catalogue has many items that I am interested in purchasing in the near future. Service excellent. Good selection of items.

 I would shop here again

Haven't yet received this order. Am disappointed that it is taking so long. I have been told that it wont ship unitl 3/19!

 I would not shop here again

Placing an order online with Home Decorators Collection seems simple. Trust me - it's not. The website, located at http://www.homedecorators.com, is easy to use. Customers can use the intuitive search engine to find a specific item, or they can   Read full review...

 I would not shop here again

I haven't received my oder yet. I was given one ship date, then a second. I'm not confident that the merchant knows when the product will be available.

 I would shop here again