Home Decorators Collection

Full review
I went to purchase a rug for my husband (his birthday in 2 weeks) from Home Decorators (HD) specifically because the website stated that the rug I wanted was "Available" (in stock). However, come to find out, this was not true; the rug did not ship in the timeframe that HD said it would, and the HD associate (when I contacted them) indicated that the new ship date would now be one week later than the original ship date indicated. No one at HD contacted me to indicate that the rug was not in stock, and that my order's ship date would be pushed back another week (nor does HD keep their "order status" information current on their website). When I attempted to get more specific information regarding my order from the HD associate, the HD associate didn't have any information, nor did the HD Associate have access to any specific/helpful information, and stated that this specific information would need to come directly from their vendor who would ultimately be shipping me the rug, and that this communication between Home Decorators and their vendor would take up to 3 business days (nothing more effective than this in this day of instant communication?! Please!). At this point, I feel like I'm caught in some crazy maze that I can't get out of, and in my frustration I cancel my order, in hopes of finding the rug with another vendor in time for my husband's birthday (which I did, and at a price $40 cheaper). Keep in mind, that Home Decorators cannot confirm cancellation of my order; this - once again - will take up to 3 business days. This is no way to run an effective business.

My first experience with HD involved ordering a rug, only to have HD send me the wrong rug competely, which I had to return. After many years, I gave HD a second chance, thinking that my first experience was just a fluke. However, I now realize that HD is simply an ineffective business... too large (uncaring?) to be able to effectively deal with their customers. I have promised myself that this will be the last experience I ever have with Home Decorators.