Home Decorators Collection

Full review
DO NOT ORDER FROM THIS COMPANY. I should have read all of the negative reviews before ordering. I placed an order that was supposed to be fulfilled in one month. For the next six months, a monthly letter arrived advising me that the product would ship the following month. During the multiple calls that I placed to customer service, the representatives gave me conflicting reasons - all of which were designed to keep me from canceling the order.The reasons for the order delay ranged from "there was a glitch in our system so the order didn't actually process until now (three months after it was placed)" (this didn't make sense since I was receiving the letters saying that the order was delayed each month and because my credit card had been charged) to "the factory that makes the item had a huge increase in business so they had to shut down for three months and are just now reopening with increased capacity". This one didn't make sense either since a week after telling me this, another letter arrived saying they couldn't deliver the product so the order was canceled - this was now 5 months after placing the order. Normally I would have canceled an order from a company like this long before, but the item I wanted was somewhat unique. However, I found a replacement at another merchant that was higher quality, better priced, and arrived within a week of the order.