Herbspro.com

Herbspro.com
 
Average Rating: 3.96/5.0 store rating
Customer Service 0
On-Time Delivery 0
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I paid for priority shipping and after...

by Herbspro.com Shopper, January 10, 2013
I paid for priority shipping and after around 2 weeks found out from fedex you had them use smart post and drop off my package at the post office , like i said i paid for priority shipping 1 to 5 days so i feel I'm due a refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I was very pleased with the whole...

by Herbspro.com Shopper, December 25, 2012
I was very pleased with the whole process!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Order took three weeks to deliver. Too...

by Herbspro.com Shopper, December 25, 2012
Order took three weeks to deliver. Too many other places will deliver within a week

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

After 5 days and still being unable to...

by Herbspro.com Shopper, December 22, 2012
After 5 days and still being unable to track my order, I called and was told the order was shipped. After another 3days, I called again. Was unable to speak to a CSR..was instructed to leave a message and they would return the call. That didn't happen. Finally made a report with the Better Business Bureau...then received an email stating that my order was lost in transit. After another three-five days, I received a refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

merchant provided false information...

by Herbspro.com Shopper, December 18, 2012
merchant provided false information about product being in stock, further shipped the product 2 weeks late after an email was sent saying they missed the window please do not ship, order was then returned and credit has yet to be received. Tried to contact head of customer service and received and email that said she would be out of office for 2 months. Not a single other person followed up on my customer service request.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I'm in the San Francisco bay area,...

by Herbspro.com Shopper, December 15, 2012
I'm in the San Francisco bay area, which is where Herbspro is also located, so waiting 2 weeks for a bottle appeared to be excessive wait time. Sorry, but this tainted what had been a more favorable experience with this company; add to that the fact that I have to pay tax, being a CA source company, and time will certainly tell about my future orders with Herbspro. Thank you, Dennis Z.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

My original order was out of stock when...

by Herbspro.com Shopper, December 15, 2012
My original order was out of stock when I tracked it but in stock when I ordered it. I hears nothing from Herbs Pro until I e-mailed them. Since then I selected another product but it was in stock when I ordered and out of stock later so I have now selected another product that said in stock and received a r-mail saying my order is being forwarded to the proper department. My original order was Nov. 27th.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Orders are taking 3 weeks for delivery

by Herbspro.com Shopper, December 11, 2012
Orders are taking 3 weeks for delivery

  I would shop here again
Overall Rating: 3/5.0 store rating
 

GOOD!!!!!!!!!!!!

by Herbspro.com Shopper, December 9, 2012
GOOD!!!!!!!!!!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

this is the 4th time I have...

by Herbspro.com Shopper, December 9, 2012
this is the 4th time I have ordered...once I received an additional bill from Canada customs..this time I received the wrong order..I have been in contact with the company and the problem resolved, however now it will be late in arriving. the customer service was quite satisfactory.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent internet retailer with low...

by Herbspro.com Shopper, December 8, 2012
Excellent internet retailer with low pricing and fast, accurate, & on time shipping; beginning with their order processing department through their courteous customer service reps.; to their shipping department employees.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

had to wait 3 weeks to get order,also...

by Herbspro.com Shopper, December 7, 2012
had to wait 3 weeks to get order,also one of the boxes were open and a few of the items were missing.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Three emails went unanswered and it...

by Herbspro.com Shopper, December 1, 2012
Three emails went unanswered and it took several more calls to get them to actually ship the items. I received them, with no discount or apologies, nearly 1 month after I'd originally ordered them. DO NOT ORDER FROM THIS WEBSITE.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I am still lacking one product ordered...

by Herbspro.com Shopper, November 27, 2012
I am still lacking one product ordered and paid for. It took over 3 weeks to get my products, in spite of the fact that the web site said that everything I ordered was in stock. Over the last several months the customer service and delivery times have deteriorated to the point that it is now unacceptable. I am already talking to other suppliers, and will order elsewhere in the future.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Everything went real good. The best...

by Herbspro.com Shopper, November 27, 2012
Everything went real good. The best e-mail/ on line serviice I have found

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I still haven't received my order...

by Herbspro.com Shopper, November 27, 2012
I still haven't received my order and the tracking number provided didn't work. I am going to ask my bank to cancel payment.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

The shipping time is unacceptable. No...

by Herbspro.com Shopper, November 12, 2012
The shipping time is unacceptable. No one online that I've ordered from takes over two weeks to get your order to you.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

the ordering forms are confusing and...

by Herbspro.com Shopper, November 12, 2012
the ordering forms are confusing and did not show the order was maccepted. After several phone calls I finially got confermation. The tracking data was excellent evenwith my lack of computer expertice. The price was GOOD , THE PRODUCT WHAT I WANTED, SO I WILL REORDER WHEN NEEDED

  I would shop here again
Overall Rating: 4/5.0 store rating
 

some product is out of stock but not...

by Herbspro.com Shopper, November 12, 2012
some product is out of stock but not updated. I buy it and cancelled and refund already. but they have good customer service and quick response.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Herbspro.com took 3 weeks to ship the...

by Herbspro.com Shopper, November 12, 2012
Herbspro.com took 3 weeks to ship the order. Since they debited card immediately I was beginning to think their storefront was a scam and I would never see any products. Eventually order was received minus two items that were canceled and they did give credit for those two items. But their competitors Vitacost and Puritans Pride for instance are much faster and don't take my money until they ship the order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Missed out on rebates. Otherwise great...

by Herbspro.com Shopper, November 12, 2012
Missed out on rebates. Otherwise great shopping experience as always. Corrine (Paula)Huecker

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping was fine. As for the product,...

by Herbspro.com Shopper, November 12, 2012
Shopping was fine. As for the product, I can't say it does anything.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It took over 3 weeks to recieve the...

by Herbspro.com Shopper, November 12, 2012
It took over 3 weeks to recieve the products this is extremely long considering the availability of the purchased products.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

NEVER SHPE HERE AGAIN

by novagirl1018, October 10, 2012
I was told I would get a phone call before my order shipped, didn't get a call, received wrong product. Very poor C/S, never called me back with a shipping label to return the wrong product...WILL NEVER SHOP HERE AGAIN...BEWARE!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Good selection.

by Herbspro.com Shopper, September 28, 2012
Good selection.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

You are life saver! Very good work,...

by Herbspro.com Shopper, September 21, 2012
You are life saver! Very good work, guys! May all benefit!

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I made an order from HerbsPro and they charged my credit card instantly. A few days later, I received an email from HerbsPro asking me to forward them a credit card statement or utility bill to verify the credit card. I informed them that I am   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

OK

by Herbspro.com Shopper, September 8, 2012
OK

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Appalling, abysmal, completely...

by Herbspro.com Shopper, September 5, 2012
Appalling, abysmal, completely incompetent, dishonest. One of the worst merchants I've ever dealt with. I'm having to dispute charges with my credit card company, which is the first time I've ever had to do that.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

VERY EASY!

by Herbspro.com Shopper, September 1, 2012
VERY EASY!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great job! Thank you.

by Herbspro.com Shopper, August 30, 2012
Great job! Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Delivery took longer than I expected. I...

by Herbspro.com Shopper, August 26, 2012
Delivery took longer than I expected. I received a phone call asking me to verify my address which I thought was a bit strange. Overall a good experience and I would go back

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Large inventory, good prices, fast...

by Herbspro.com Shopper, August 25, 2012
Large inventory, good prices, fast delivery. Overall excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good price, on time. i think your...

by Herbspro.com Shopper, August 16, 2012
good price, on time. i think your website could be redesigned to make it easier to find products.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

3 weeks before I rec'd email...

by Herbspro.com Shopper, August 15, 2012
3 weeks before I rec'd email notice that one product was not available. Had to request other product be sent. Ordered 4 bottles of a substitute product. A week later received Email notice that substitute product was cancelled. Emailed company to send the 4 bottles I had requested. Received 2 bottles. After all that they should ave given me a discount. Very bad customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Herbspro has a great selection of...

by Herbspro.com Shopper, August 13, 2012
Herbspro has a great selection of products, but extremely bad customer service. Twice I've received a poorly packaged item that spilled in its box. I put a note in the comments box in my order to PLEASE wrap the bottle in a separate plastic bag and securely wrap for shipping, but it was ignored and I receive a box of liquid soap and 1/3 less in the bottle. Plus, I paid $11.95 for shipping, and it obviously went by truck from California because I received it in New Jersey 8 business days later. When I emailed "customer service" to complain, I received NO response. So that's it for them. I've since found another site that sells the same items. I removed my name from Herbspro emailing list, and I'll never patronzize the site again, nor recommend it. Thank you for your time.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

It was great.

by Herbspro.com Shopper, August 12, 2012
It was great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent

by Herbspro.com Shopper, August 12, 2012
Excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I later realized that I paid for some...

by Herbspro.com Shopper, August 12, 2012
I later realized that I paid for some insurance coverage to guarantee delivery. Since you ship by ups, that was a wast of money. ups almost never losses its shipments, your notice was confusing. I may or maynot make another order, because of this add on cost. I'll be looking for another source.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent!

by Herbspro.com Shopper, August 11, 2012
Excellent!

  I would shop here again
Overall Rating: 5/5.0 store rating

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