Herbspro.com

Herbspro.com
 
Average Rating: 3.96/5.0 store rating
Customer Service 0
On-Time Delivery 0
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started with Dr.Christopher web site...

by Herbspro.com Shopper, February 23, 2014
started with Dr.Christopher web site and ended up with Herbspro. Don't know what happen, but it will never happen again. Usually a 3-4 day order turns in to a 3 week order.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

300 bottle of Prelief was much less...

by Herbspro.com Shopper, February 6, 2014
300 bottle of Prelief was much less expensive than my discount local drugstore. Will buy again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I liked the variety and prices.

by Herbspro.com Shopper, January 31, 2014
I liked the variety and prices.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Paid $10.00 extra to receive my product...

by Herbspro.com Shopper, January 30, 2014
Paid $10.00 extra to receive my product almost two weeks later. Called twice and all I received was in transit. To busy to figure out shy I had not received on time. Will never order again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Ok

by Herbspro.com Shopper, January 22, 2014
Ok

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have purchased item from this...

by Herbspro.com Shopper, January 10, 2014
I have purchased item from this supplier on multiple occasions. Their shipping time is always slow. This time they held up my order pending an out of stock item. Unable to use the search feature on their web page. Doubtful I will continue to do business with them, just too slow.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

OK

by Herbspro.com Shopper, January 6, 2014
OK

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Always a good delivery

by Herbspro.com Shopper, December 30, 2013
Always a good delivery

  I would shop here again
Overall Rating: 5/5.0 store rating
 

1.Initially, I was so delighted to get...

by Herbspro.com Shopper, December 30, 2013
1.Initially, I was so delighted to get the products I wanted at you site. Problems began after payment was complete. I sent mails 3 times and up to date, no response. Most sellers at eBay and amazon usually provide very good customer support. This is my first experience with a seller who does not respond to customer's inquiries. 2. Expected date of order receipt is not indicated. So one cannot tell whether the delivery period is a week, one month, one year. This is the 3rd week of waiting for my order. No communication from seller, just a few days ago is when the tracking system showed that my order is on transit. I don't know how long am gonna wait, but its always encouraging when as customers we hear from our seller. It is true you have great products, but shopping at your site is a headache to me. For sure, we deserve a better treatment than this. 3. The tracking system was last updated on 23rd, its the only hope I have. Everyday I check, and it shows...order on transit....23rd dec. 4. Let me keep hope that one day I will get what I ordered for. Very disappointed.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

No real effort at all, process was so...

by Herbspro.com Shopper, December 29, 2013
No real effort at all, process was so easy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Never received the product yet and its...

by Herbspro.com Shopper, December 20, 2013
Never received the product yet and its been well over a month and a half. I;m out of $30.00 and I'll NEVER ans I mean NEVER do business with them again. They can take that order I wanted here for Christmas and shove it up ther ass. Thanks Alot also for the aggrivation too. Paul M Laski

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Placed an order on Dec 2nd and I have...

by Herbspro.com Shopper, December 20, 2013
Placed an order on Dec 2nd and I have yet to receive my order. Today is Dec 20th. I am so over Herbspro. There shipping time is consistently slower than any other online company that I use.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I would never shop at Herbspro again....

by Herbspro.com Shopper, December 13, 2013
I would never shop at Herbspro again. Their shipping cost is way too much. They never answered my first email. They were too slow in shipping the product.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Takes more than a week to ship simple...

by Herbspro.com Shopper, December 13, 2013
Takes more than a week to ship simple products others would ship within 24 hours after your credit card is charged. Slow order processing but fast charge on your credit card

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Prices are great; delivery is very,...

by Herbspro.com Shopper, December 12, 2013
Prices are great; delivery is very, very slow. I have simply learned to order my supplements far ahead of running out. I continue to shop here because the prices are so good.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I found herbspro via a coupon site, and...

by Herbspro.com Shopper, December 7, 2013
I found herbspro via a coupon site, and thought the discount would be nice. NOT worth the hassle. The coupon code that was to be used was not working properly. I called customer service and the rep was dismissive and said that 'maybe' because there was a discount already due to the sale going on, the coupon would not take. I could almost accept this, if he were to at least pretend he verified this, but he just assumed rather than do any research. I asked to speak with a supervisor and was told one would call back, I never connected with one. I decided the sale of the items I wanted were worth the purchase even though the coupon code was not working. I was billed the day I made the purchase…to date I have not received my merchandise. I understand it is the holiday season, however since this transaction, I have ordered multiple items included heavy and bulk with other companies, and all things have arrived. Mistakes happen, coupons don't take, however bad customer service and merchandise not received is unacceptable. Don't use this company herbspro, spend a little more and be free of the unfortunate service.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I used to really like them, and their...

by Herbspro.com Shopper, November 23, 2013
I used to really like them, and their prices are excellent. They recently redesigned their website, and now it is very slow and difficult to navigate and find items. I am a computer professional with over 30 years in the p/c and server business. So I know what I am talking about. The website was GREAT before the redesign, and now it is a nightmare. My other issue is very very slow shipping. This order took two weeks to get to me, and they are in CA and I am in AZ (states right next to each other). I find no excuse for shipping to take so long. It has also been less than good in the past.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Had problems with on line tracking, had...

by Herbspro.com Shopper, November 21, 2013
Had problems with on line tracking, had to call to verify where my order was.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

after ordering product 10 days ago, and...

by Herbspro.com Shopper, November 14, 2013
after ordering product 10 days ago, and my credit card being charged still have not received my order, and on checking order status, very disappointed to see my order still has not even shipped. will not shop at this company again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I am really angry that I ordered a...

by Herbspro.com Shopper, November 11, 2013
I am really angry that I ordered a product on the 28th of October and it is now the Veteran's Day, the 11th of November and still i don't have my order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

They charged etra purchases on credit...

by Herbspro.com Shopper, November 8, 2013
They charged etra purchases on credit card until they got caught. Then they kept making excuses why my order said it was shipped and then found out it wasn't and I had to wait 18 1/2 days instead of the 5 they told me it would take.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I phoned the company and the man I...

by Herbspro.com Shopper, November 4, 2013
I phoned the company and the man I spoke to told me to go to the website to order. I tried, but had lots of difficulty. So I called back and he helped me but I felt he was rude and impatient. This realy surprised me because in this day and age of competition between companies, employees are usually very polite and helpful.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I really appreciate the competitive and...

by Herbspro.com Shopper, November 4, 2013
I really appreciate the competitive and economical prices of your products. But I must admit you could do a better job of getting the products to the customers in a more timely fashion. I believe if you would do this your business would really explode.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was e-mailed a discount offer and it...

by Herbspro.com Shopper, November 4, 2013
I was e-mailed a discount offer and it did not apply to my purchased. In essence it is just a bunch of crappy spam they send me every three days. I will never buy from them again. I do not like this type of bait and switch advertising.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

They have the best price on this...

by Herbspro.com Shopper, November 2, 2013
They have the best price on this product, but twice I have been charged shipping with an order under 3 lbs. Here is their policy, copied from the site: [Free Shipping Policy: Our minimum standard shipping charges are $4.95. HerbsPro.com offers free shipping for orders weighing less than 3 lbs (packed weight) and order value over $79 within the 48 contiguous states of United States of America.] I left a message in the comments section after my last order when I saw that the shipping charged was not credited at check out, but got no response. They do not have an email to contact, nor a toll free number. Customer Service is Monday through Friday.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Question 6 . I did not have to make a...

by Herbspro.com Shopper, October 31, 2013
Question 6 . I did not have to make a phone call or send a mail-in form. So that question needs an N/A box to check. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am an international customer. I paid...

by Herbspro.com Shopper, October 28, 2013
I am an international customer. I paid for USPS Priority mail shipping supposedly from the USA, however my items were shipped by First class mail from Sweden (Fedex tracking). When I was trying to figure it out what is going on by email I did not get any response. I did not feel very comfortable.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

The new website is very difficult to...

by Herbspro.com Shopper, October 25, 2013
The new website is very difficult to work with. It takes to much time to find the wanted product. The old website was so much easier to use. This new design is unacceptable and must be redesigned to be more user friendly. I have ordered from Herbspro for many years, but this just may change.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Very poor service

by Herbspro.com Shopper, October 19, 2013
Very poor service

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Herbspro took the money out of my...

by Herbspro.com Shopper, October 14, 2013
Herbspro took the money out of my account, and then never sent out my order. Five days or so after placing the order I checked on it and tracking only said it was "on hold". I sent an email inquiry and received no reply (ever). A day later I then called only to find out that they had held my order simply because I had never shopped there before and also that they had tried the phone number and got no reply. Meanwhile in the notes I had written that the phone number was for shipping purposes only since a friend was receiving the shipment on my behalf. I guess they never read the notes. Then when I called to find out what was going on he said he would try to have the order released. It never happened. I called again on the next business day and it was still being held. By this point it was too late to get the package where I needed it to be on time. They did not offer to expedite the order to try to get it there on time. By this time is was more than a week after I placed the order and there were still 3 business days left. I'm sure there would have been a way to get it there within 3 days. Not only did they not offer to do that, they did not even offer an apology. I cancelled the order.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

took forever to process and ship my...

by Herbspro.com Shopper, October 11, 2013
took forever to process and ship my order. I usually order from another company and they usually ship the next day!

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I've purchased from Herbspro.com...

by Herbspro.com Shopper, October 9, 2013
I've purchased from Herbspro.com many times. I can always find the products I'm looking for, the prices are fair and the deliveries are prompt.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have been ordering from you for a...

by Herbspro.com Shopper, October 5, 2013
I have been ordering from you for a couple of years now and I have NEVER had any kind of problem with receiving my order when expected. Your service is first rate. Thank you so very much, keep up the good work.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything I ordered was in stock. Was...

by Herbspro.com Shopper, October 4, 2013
Everything I ordered was in stock. Was a good price. Was packed extremely well and delivered on time. Very Satisfied customer. Have been HerbsPro for years. I am able to find butterbur root in 75 mg at a good price and Co Q 10 400-600mg at a decent price. Will return.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fast on time delivery

by Herbspro.com Shopper, September 26, 2013
Fast on time delivery

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I placed this order over on September...

by Herbspro.com Shopper, September 15, 2013
I placed this order over on September 5th and still dont have it. Someone called last week to verify my address. The Vitamin Shoppe will contiinue to get my business. Never again will I order from this merchant

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Yes - although your web site is very...

by Herbspro.com Shopper, September 14, 2013
Yes - although your web site is very User Unfriendly. I ordered originally thru it and then when I went to re-order on Labor Day, I could not as my PW/User Names were unaccepted. Three times I asked they be sent to my email, which they did, but when I entered them, again not accepted. So I waited until Monday 9/2, called and placed my re-order. The web site stated I could enter a discount code shown thereon if ordered on LABOR DAY. Since I had to wait 'til the next day, I did not get the discount. My conclusion is that I must order thru your customer service phone #, as I could not thru your web site.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The product was delayed in shipping and...

by Herbspro.com Shopper, September 11, 2013
The product was delayed in shipping and then sent through US Postal Service although we paid double the rate for UPS courier service and did not get it. I get delivery through courier for half the price elsewhere and it takes two days. This is too expensive and not what I paid for.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

website a little confusing, but had...

by Herbspro.com Shopper, August 31, 2013
website a little confusing, but had what I wanted at a decent price

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excsllent company to do business with!!...

by Herbspro.com Shopper, August 29, 2013
Excsllent company to do business with!! Great prices too!!!

  I would shop here again
Overall Rating: 5/5.0 store rating

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