Heirloom Wooden Toys

I found this item almost $20 less expensive some place else after I had ordered it from Heirloom, with no shipping costs. In addition, I expected the toy chest to be all wooden but parts were fiber board. It should have said so in the description of the item. If it were not so attractive, I might have sent it back and had the chest made and hand painted by an artist.

 I would shop here again

Prompt delivery. Good value.

 I would shop here again

The items I purchased are all for holiday gifts. They have arrived in a timely manner, but have not been unpacked or set up. I do not anticipate any problems.

 I would shop here again

Lower prices and larger selection than most others, and everything shipped in a timely and hassle-free fashion. Unfortunately, one of my two Guidecraft Cito wooden trucks arrived in imperfect condition (wheel fell off), but I was able to correct it, myself (with some effort) --and Guidecraft offered to replace the truck, if necessary. Heirloom's site is pretty good, but it would benefit greatly by allowing shoppers to shope by AGE categories, as several others do.

 I would shop here again

This store has AMAZING customer service. As a frequent online shopper, this is a relatively new experience for me. The person I spoke to was so patient and able to really help with my purchase. I am inclined to shop from them, just to know that it will be a pleasant experience. I would highly recommend this retailer.

 I would shop here again

Good experience. Fixed errors quickly; wonderful service!

 I would shop here again

Great product, fast shipping and excellent pricing! Very happy with the experience!

 I would shop here again

good customer service, except unable to get tracking number for the kitchen, because it came from a different location, and they explained they had problems getting tracking numbers for them.

 I would shop here again

The merchant did not have a check box to indicate that this was a gift so that no invoice would be sent with the shipment. None was sent, but I was not made aware of this at the time of my order.

 I would shop here again

I was planning on contacting Heirloom wooden toys regarding the purchase I made. Just wondering if the large green wire is suppose to be so loose and wiggly. The others aren't like that. Other than that my grandson loves the table and I think that it something that he will use for many years. Thank you.

 I would shop here again

The Web site was awkward to navigate at times but overall it was easy to shop online and the product selection was wonderful.

 I would shop here again

excellent customer service! excellent communication! willing to work with me- held an item to make it possible to combine shipping on 2 seperate orders.

 I would shop here again

Great product, 2 small problems: 1. big hole/dent in packaging... item was not damaged, but could have been! 2. no instructions were included in the package. There was a note to check the manufacturer's website, but the instructions for this particular product were not there. Fortunately it was pretty easy and we figured it out, but it would have been nice to know we were doing it properly!

 I would shop here again

This company has excellent customer service and the quality of products was superb.

 I would shop here again

Excellent Experience! I would purchase from them again!

 I would shop here again

The Survey method of Heirloom is the only part I think is not as good as it could be. I really have nothing to say except that I received good service in my order. The price was a little high but the service was good.

 I would shop here again

Great shopping experience. The finish of the product is not terrific, but still good, and the assembly was straight forward (included the tools needed).

 I would shop here again

I was shopping for a step stool for our 20 month old granddaughter who was coming to visit for Christmas. After looking at Baby Bjorn products, I found the Heirloom Wooden Toys site, and the selection was amazing -- everything I wanted: two sturdy steps, and lift up top to store treasures. Best of all, among the many scenes to choose from, there was one with a barn and animals -- just perfect for her first visit to Grandma and Grandpa's farm! It was really easy to assemble -- even for Grandma, who hates to read instructions...

 I would shop here again

We had a good experience and would use this retailer again. Thank you for making quality American made products for kids. Also, we loved that the item was pre-assembled. Made it a lot easier to give as a gift that way.

 I would shop here again

Very good quality, great turnaround time for shipping it to me.

 I would shop here again

Very good. Item arrived one month prior to date stated on the order. It was backordered, but arrived in time for a Christmas gift. Thank you.

 I would shop here again

good

 I would shop here again

False advertising??? Maybe not, but tricky/sneaky? Yes. The website promotes "Made in the USA", but a large part of their inventory is made in China. Now, more specifically, the manufacturers product that they carry is made in China. However, they make it nearly impossible to figure this stuff out, all while promoting "MADE IN THE USA" all over the place. Let the buyer beware, I guess I wasn't aware enough. Shame on me, but I will never recommend this site or the company to any friends, relatives or parents in the future.

Additionally, they only shipped a partial order. Customer service was good enough in response, but would not expedite shipping to make it in time for the holidays. Their error, and yet unwilling to make ammends. I am sure they are busy and all, but it just seems cheap for them to ship regular when the mistake was made on their end.

No gift message options also a bummer. Maybe I expect too much from distributors, but hey I guess thats another shame on me.

 I would not shop here again

It went very smoothly.

 I would shop here again

Looking forward to giving this toy to my young niece for Christmas. Thanks!

 I would shop here again

Excellent service, quality environmentally-friendly products, and local. Will be purchasing more goods in the near future from this merchant.

 I would shop here again

The toy appears to be in a very sturdy condition. This is a x-mas gift so it has not ben opened yet. But it looks to be in very good condition. I received it in a very timely manner, it was shipped when they said it would be shipped out. I would deff. shop there again.

 I would shop here again

Service was great; however, the wrong legs for the table were sent. The person I dealt with over the phone at Heirloom (Garrett) was nice, and I got a quick e-mail from the company apologizing for the mistake and letting me know the right legs were being sent to me. I hope they are being sent quickly rather than 5-day ground.

 I would shop here again

Experience was great all the way. No phone calls needed

 I would shop here again

FANTASTIC! The best customer service of any online store I've ever dealt with. Super fast email communication (like minutes) for any question I had...and I had A LOT. Excellent communication with order processing and shipping. I wish I knew about them sooner. We purchased the Kitchen Helper and LOVE it!

 I would shop here again

wonderful experience!!!!! thank you!!!!!!!!!!!!!!!

 I would shop here again

Excellent quality of product. Hard to find good old fashion crafmanship

 I would shop here again

Very easy transaction, item was exactly what I was expecting.

 I would shop here again

I was very pleased with the service I received! I needed to receive my item in time for my daughters' joint birthday party and I was concerned that the free shipping that was offered would cause my item to arrive too late. I e-mailed the customer service department and actually received a phone call letting me know about the expected arrival date. The item arrived in time and I really appreciated the phone call!

 I would shop here again

Very knowledgable, helpful support staff; excellent quality toys; great selection!

 I would shop here again

Good product, and good deal on free shipping.

 I would shop here again

Very good customer service. Went out of their way to give me a product that was a better fit for my needs, rather than to sell me something that was not so good for me, but eaiser for them to sell.

 I would shop here again

very good site, order fulfilled and recieved very quickly

 I would shop here again

I appreciated the fact that they send the shipping number so I cou;ld track my package on UPS. I was also surprised how quickly my package arrived since it was 30-some pounds and they offered free shipping.

 I would shop here again

I simply ordered the product online, and it was shipped in one day, UPS. The company provided me with the name and direct telephone number of a customer care representative, who was assigned my order, but , due to their excellent service, I did not have to use that information. I would not hesitate to recommend this company to family and friends.

 I would shop here again