Healthcheck Systems

It's been 9 business days (11 total) since I placed the order. With the exception of the initial e-mail confirming receipt of the order, I've heard nothing. I ordered from 5 different places on the same day; this is the only item I have yet to receive. All other items ordered (even engraved items) were sent in a very timely fashion. It is also the only company that does not allow you to track the progress of your order. An e-mail sent to the company asking for status was not answered promptly. With all the other options out there, will go elsewhere next time.

 I would not shop here again

very pleased

 I would shop here again

i received an almost immediate email confirming order on 11/9... since that date, i have received NOTHING... except this survey... not happy, since the confirming email stated product would ship in 24 hours???????? yeah right!

 I would not shop here again

Nice merchandise.Made in USA

 I would shop here again

Never rec'd confirmation of order. I had to contact Healthcheck Systems to check on order status. Was told item was on backorder after I called them!! Needless to say I cancelled my order immediately and purchased same item from another website and at a much lower cost!!!

 I would not shop here again

I was really surprised with the options, follow up and delivery. I recommended this site to a couple of friends. Thank you.

 I would shop here again

I ordered the car seat base from Healthcheck Systems because they were offering the best price with free shipping. I was not in a hurry to receive my package, however, I ordered it on a Thursday and it was delivered the next day (Friday)... This was the fastest online purchase I have ever made. I will definately order from Healthcheck Systems in the future.

 I would shop here again

Please don't change the existing system it works better than most seller's sites I use. Thank you.

 I would shop here again

Ordered Chicco Keyfit 30 infant car seat.  After two weeks with no email of tracking number I called customer service.  The person I spoke to was very nice and honest.  He told me it was on back order and asked me my due date.  He said that if they did not get it in by agreed date (between the two of us) that he would cancel the order and call me to let me know.  I recieved the item less than a week later and he called me to make sure I recieved item and it was in good condition.  I was very satisfied.

 I would shop here again

Avoid Health Check Systems unless you like paying for things and never actually receiving the product. Our local MHMR agency ordered a bike trailer for our disabled son so he could enjoy bike rides with his family instead of staying home with a babysitter.  Health Check Systems cashed the check from MHMR, but never sent us the bike trailer.  They promised to overnight the bike trailer to us last Friday.  It is Wednesday of the following we and we still have not bike trailer!!!  The company has even failed to return calls at this point to the MHMR agency that paid for the bike trailer!!! We are so frustrated and want other people to not have to feel the same way.

 I would not shop here again

Everything was as expected. Thanks!

 I would shop here again

the website indicated the device had an LCD monitor for tracking fetal heartbeat. However, the item I received was sound only with no monitor. It was misleading.

 I would not shop here again

customer service was terrible.  they dropped the price of the watch i bought $20 a week later and refused to credit me the difference.  the assistant manager even lied saying that polar sets the prices of the watches and they have no control.  when i called polar, they said this wasn't true.

 I would not shop here again

Price was the absolute best deal anywhere on the web. Tracking the shipment was extremely easy. Arrived exactly on time. Thanks.

 I would shop here again

Product was on back order. I had to call several days later to learn this fact. The product is still on back order. I have not once received a follow up call or email update. Terrible communication.

 I would not shop here again

I ordered a Clek booster seat online from this store. Was shown on my conformation that it was in stock and would ship within 24 hours. Seven days later I have still not received it, yet my credit card was billed. (I thought they couldn't bill till order was shipped) When I called they informed me it was on backorder???? Why was I not notified? They had no valid reason. They agreed to change the booster seat to a color they have in stock and ship today. They refused to upgrade shipping so I would have it in the time frame I needed it. Their excuse? It was on sale so we can't give any further discounts. If it had shipped in 24 hours I would have had it by now. Customer service rep was extremely rude. Manager named Marc I spoke to was even more rude. Will NEVER buy from them again.

 I would not shop here again

This is my 2nd order from them - I rec'd both orders in a timely manner and never even had to contact them

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When I opened the box of the $600 Skate stroller I ordered, I realized a plastic piece was broken.  I contacted them, spoke to someone who said she was going to set up a return with UPS.  4 days passed by and I called to see what was going on and realized that UPS was never contacted.  A new customer service representative told me that I could not just return the stroller(although it came broken and I had yet to use it!) He said he would call Peg Perego to see if they would take responsibility.  He did not call me back...so I called back again and he said that Peg Perego was not picking up and he left them a message and that he would call me back when they called him, then proceeded to hang up on me.  I called Peg Perego myself and they picked up!! They are working with me to solve the issue.  I am extremely dissapoined with the customer service and the fact they don't seem interested in solving my problem promptly or at all.  I will never shop with them again!!

 I would not shop here again

Avoid this company!!  I have never written an on line review but this experience was so terrible I feel I need to make time to warn other people about this website. My wife and I ordered a Mia Moda stroller from the Health CheckSystems   Read full review...

 I would not shop here again

THIS STORE HAVE NOT OBLIGATION OR ENGAGEMENT WITH THE COSTUMER.  CHOOSE OTHER STORE.  POOR COSTUMER SERVICE, AND NON COMUNICATION 

 I would not shop here again

Healthcheck didn't have the item that they were selling on their site. All I got was a very generic email saying they didn't have the item I ordered. They didn't even put any info as to what the item was or the order it pertained to. I had to look in my past orders file to match up the vendor name just to find out what it was I purchased that they weren't able to fulfill. So... item not really in stock and poor customer notification and follow-up.

 I would not shop here again

Purchased Peg Perego SKATE stroller and coordinating car seat at great price and received it incredibly fast.  However, the special "package" they had advertised on their website was very misleading (and deliberately so), offering a "free diaper bag" that was described as if it was the Peg Perego matching bag.  Instead, it was a cheap piece of junk in a completely incompatible color.  Inquiries to their customer service were met with complete indifference.  Caveat emptor...

 I would not shop here again

My tracking order was there at first but then my whole order vanished from the computer and I could not see it anymore. Thus I had to call customer service to get it. Would have been nice to not have to call.

 I would shop here again

Gates were received in 3 days

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The camera for the video monitor came in but didn't work properly. I've had to return it.

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I bought a baby bjorn expensive baby carrier from this Healthcheck systems off on Amazon. Warning to all...you get what you pay for...My order came in the wrong color, box was crushed (not shipping box the internal package)smelled like smokers were handling it and looked like a return.

Customer service was rude, wanted ME to pay to ship it back. I went with the cheapest price.. I should have known there were an "ebay" like company when I looked at their website.
Never again...

 I would not shop here again

Very unfriendly and impersonal

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We ordered a Chicco Travel System from them after being hooked by the prospect of not paying shipping. This turned into a NIGHTMARE! When I ordered off their website, I selected the color I wanted from a drop-down menu, double checked it, then   Read full review...

 I would not shop here again

This vendor was great to work with. I called to make sure the product was in stock (specific color - difficult to find through other vendors - item was sold out), and customer service was very helpful and confirmed they had it even before I placed the order. There was also an error during internet order, and agin, customer service reacted very professionally. I am very pleased with this company. I would order again from them. Thanks!!

 I would shop here again

The adapter did not fit the model of car seat as indicated on the website.

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I quickly found the product that I was looking for at a much better price than anywhere else online. Checkout was easy and fast, product was received in great condition quicker than I expected.

 I would shop here again

We were taken in by the low advertised price for a Burley Piccolo trailer-bike. We ordered online and spent the next few days waiting for an email reply. Within a week, we were told that the item was back ordered and would ship on the 7th of May. Today, May 9th, I called again to inquire about our order. We were told that it would now ship on May 20th (estimated).

Nevermind. Order cancelled.

I suspect that they take orders until they can bulk order with a large discount. In any case, our frustration and greater than a month of waiting was not worth saving $25.

We are going to REI today anyway. Never again to these folks.

 I would not shop here again

I am still trying to buy from them. I have had difficulties ordering on the site, and they never answer my emails without my having to ask three times, over a couple of weeks. When they do reply, they simply ask more questions. I am concerned about actually spending money with them and trusting them. I dread to think what would happen in a warranty return setup.

 I would not shop here again

item was received with many missing pieces. it looked like a display or a return. customer service was good and put me in contact with trailor manufacturer for replacement parts under warrenty.

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The only thing I didn't like about the experience was that on the search engine it showed the PayPal emblem for this merchant and when I went to check out PayPal was not an option.

 I would shop here again

When the company first processed my credit card, it was declined. I got a very pleasnt email informing me of that. I called Customer Service and spoke to a very polite and helpful gentleman who checked the number and expiration date, which were correct, then ran the card again. This time it was accepted, and I expect to get the shipment in about a week. I was impressed with the Customer Service, and the site has an excellent selection of high-quailty health monitors and equipment.

 I would shop here again

I guess that in themselves Healthcheck Systems were okay but the problem is that the product I bought from them was drop shipped and they did not indicate on the web site to the best of my knowledge that this would be the case. Because the item was drop shipped they really had no control over delivery and I find that to be and issue with drop shippers. I guess as a result I didn't receive notification of who the carrier was or a tracking number to know the status of my order. I only received an immediate order confirmation from Healthcheck Systems. When I wrote an email to enquire what was happeing with the order no-one responded! I eventually called and was greated by polite people but I did have to call twice in order to get a proper status update. I understand that free shipping was provided but I don't think that voids a vendors' obligation to keep a customer notified of the status of the order and ensure that delivery is carried out in a timely manner. The product itself is great and arrived within a week and a half which is not too bad of a delivery time but sadly I do have an issue with drop shipping and particularly when I am not informed that the company I am purchasing from doesn't have stock and is drop shipping. I personally prefer not to buy from companies that drop ship and therefore this would be my primary reason not to buy from Healthcheck Systems again.

 I would shop here again

Very pleased with shopping experience

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Just bought an Ovacue from this store. The unit didn't come with a factory sealed box!!!

Had it been used? This is a very personal product. How can they sell an open box product and didn't disclose about it on their advertisement?

 I would not shop here again

It would have been nice to receive an email copy of my receipt and tracking information.

 I would shop here again