A review by noomatt written on Dec 28, 2011Full review
I bought a Hudson Wood Garden Bench and it shipped super fast. The shipping was free which was a big selling point. The bench looked great minus the 4 large cracks coming off of the front board where the screws had been tightened too tight.
I contacted Hayneedle, I explained that I needed this bench by a certain date and that I could fix it myself if compensated or exchange it.
Hayneedle responded with a prepaid FedEx return label and an email saying they refunded my card the full amount and would be more than happy to set up a replacement.
I responded and said, I need this bench by the date mentioned earlier, will I receive the replacement by the? Hayneedle said no. They offered to give me a small discount and they meant exactly that, a small discount. $20 off an originally $200 bench that showed up cracked (obviously was not shipping damage because of the 4 cracks coming from screws).
I wish I had the time to exchange the bench so it would be in perfect shape but I was under a time constraint. They did everything right, I guess I just wish they could have done more rather than sell me a defective product for 10% off retail.
Give me $50+ and you would get 5 stars easily. If this was shipping damage Hayneedle would still have gotten 5 stars.
Take care of your customers.
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