HSN

Customer Service at HSN is sorely lacking. Customer Service supervisors are rude and not at all professional. Even when presented with clear evidence of error on their part, HSN will not take responsibility. It takes many, many phone calls to get any errors made by HSN corrected, if they are corrected at all. Promises made by HSN are not kept. They seem to forget that customers ARE their business. I will be contacting HSN corporate, but do not expect to get any further than I did with customer service.

 I would not shop here again

very poor customer service! Sales people hype everything, often misrepresent then customer service fails to stand behind the on-air description. Many of their products are definitely inferior and barely outlast the 30 days. But, you'd better not want to exchange or return something for poor quality after the 30 days, for they work under the idea that "the customer is always wrong." If you must shop on-air, shop QVC they will exchange, refund, etc. even after 30 days if the product is defective. They are a quality outfit and their sales staff far superior - honest, direct, responsible.

 I would not shop here again

On Nov 7 I ordered four different bedding items and received them on Nov 11. Was shocked to see that each item was shipped in different boxes, therefore, a shipping charge of $8.95-10.95 for each item. The shipping charge seemed unrelated to weight or   Read full review...

 I would not shop here again

I placed 5 orders on December 20th. ALL of my packages arrived on time for Christmas and in perfect condition. HSN.com continues to be one of my favorite places to shop. Simple, fast, decent prices and friendly customer service.
A+.

Thanks,

K

 I would shop here again

I have had so many problems here I wouldn't have time to list them all. Orders incomplete, wrong items received, items never delivered, things broken, credit cards held hostage for over a month, phone calls asking about orders placed months ago. A family member who is on my card was denied a purchase because 2 people can't use the same card. It goes on and on... I can't recommend it as a pleasant experience. I have finally learned my lesson. No more.

 I would not shop here again

Incredibly poor service. I placed an order on 12/2, kept my eye on the tracking link, no information available. Called customer service, they told me I needed to contact UPS. Contacted UPS, they had not received the shipment yet from HSN. Called customer service AGAIN....found out the manufacturer had not confirmed to HSN that the item was in stock. So, no shipment, no Christmas present for my daughter. I got the complete run-around from HSN. I will NEVER order from them again.

 I would not shop here again

HORRIBLE! I was told shipment was in process and will be delivered around 12/11. On 12/12, I was told it has not been processed and no guarantee for Xmas. In fact, no way for Xmas. The supervisor says I cannot cancel my order unless it is within 24 hours of ordering. So, no ship date, no idea of ship date and no cancellations. Unbelievable...Upon looking at their website, there are no instructions to cancel an order. I will tell everyone I know that they are a scam! You've been warned!

 I would not shop here again

I have shopped HSN for about 10 years now. My experiences with them have been fine. Once, about 5 years ago, I ordered a pair of earrings which I never received. When I called customer service they said they had been sent out sometime ago. Bottom line, they gladly offered to send me another pair or credit my account. Now that is customer service.

 I would shop here again

HSN don't really stand behind their products. I bought Ultrex II pans, and the lids fell apart in the first year. When I called HSN, I was told they had nothing to do with it...call the manufacturer. I eventually got through to the manufacturer, after weeks of trying and was told the lids aren't warrantied, only the finish on the pans. This made the pan tough to use, since I now didn't have a lid to fit it. I would use it for soups and stews after that, mainly just to warm things up. About a year after that, the finish started sloughing off. I contacted the manufacturer again, and was told where to mail the pan for replacement. After about 3 mos. I received the lid back, unrepaired, and about a month after that I received a new pan which was nothing like the one I sent back. HSN has poor products, and then blames the manufacturer if you have a problem. They should stand behind what they sell.

 I would not shop here again

I have been ordering from HSN for awhile now, everything from jewelry, cookware, small appliances, to everyday home items and musical instruments. I have never had a problem receiving an item, it has always arrived earlier than expected and in excellent condition. I do my ordering online, and I receive an order confirmation, and shipping estimates in a timely manner. Customer service has always been helpful when I have had a question. People complain about customer service, but in any situation if you go in with an attitude and treat people negatively then you are probably going to get that back. I love shopping at HSN and have nothing but good things to say about them

 I would shop here again

Shop anywhere but with HSN. This company is not accountable for their mistakes. It is now clear to me why QVC reigns supreme over HSN. My first and LAST purchase with this company was for a ProForm GL 35 bike. HSN began this ghastly experience by billing me $200 and sending me a $20 item. When I informed them about their error they told me that they would not send me my actual order until they received their "mistake" at their warehouse. Meaning that it was going to take upwards of 25 days to receive my order. I canceled my order and icing on the cake, they told me that I would be responsible for shipping the "mistake" back to them. They would pay for the shipping but, I would have to take time out of my busy workday to find a UPS store to ship the "mistake" back to them.(wasting precious GAS in the process!) Bottom line, NEVER ORDER FROM THIS COMPANY. Plus, there was terrible and incompetent customer service.

 I would not shop here again

Never trust them since they sell Innova products (Ultrex) which is a company that has recalled exploding fry pans and other products that frequently break, malfunction and Innova doesn't honor their warranties. HSN could care less about doing business with such a partner.

 I would not shop here again

GREAT WAY TO SHOP ! I BROUGHT A CAMERA LAST YEAR , TO USE FOR MY 3 YR OLD BIRTHDAY PARTY , I DIDN'T HAVE ENOUGH FOR EXPRESS SHIPPING , AND THE CUSTOMER SERVICE SENT FEDERAL EXPRESS ! IT ARRIVED ON TIME . I CONTINUE TO SUPPORT HSN, THEY WAS THERE FOR ME . THEY TREATED LIKE A VALUED CUSTOMER ! ******* I LOVE THE FLEX PAY OPTION ! IT'S THE BEST ! I RATE THEM 10 STARS BECAUSE OF THEIR FLEX PAY..... I WISH AMAZON HAD THAT PAYMENT OPTION !.

 I would shop here again

Twice I bought something from HSN and sent a check. The first time, I never received the item, and when I called customer service, I found that they had cancelled my order on their own. I requested a refund and did receive it, but I had wanted the merchandise (that's why I ordered it in the first place). The second time, I ordered, sent a check and same thing. I called after four weeks and found that they had cancelled the order because they hadn't received the check. The representative looked a little further on my account and saw that the check DID get there, but had been sent to the wrong department after arrival. They had had the check for weeks and just realized it. I did get the merchandise about a week later. I won't buy from HSN again, I have always shopped at QVC and been more than pleased. HSN needs to get their act together, QVC has it all over them.

 I would not shop here again

Great products, speedy delivery and have never had a problem with returns. 15 years of great service. Very happy shopper.

 I would shop here again

On 23 July 2005 I opened a HSN charge account by phone to take advantage of a computer offer and extended service plan in order to pay $50 less for the computer. My order was accepted...On 25 July I checked my account on website and found my orders were   Read full review...

 I would not shop here again

TERRIBLE! THEY SOLD ME A LEMON!
I spent $370.00 on a Fuji Camera that lasted one month. When I called, customer service said that I was out of the 30 days and would have to contact Fuji directly (32 exactly) Fuji has had the part on backorder for 2 months. HSN refused to exchange the camera and did not stand by the product after one month. I thought that customers mattered.

I would expect that a MULTI-MILLION dollar company would stand by their products and try to assist the consumer in any way they could. I was not permitted to talk to anyone other than the customer service reps supervisor who advised me that she was the highest level person that I could talk to and to call Fuji again. DO NOT BUY FROM HSN!!!!! MY FAMILY AND FRIENDS WILL NEVER AGAIN.

In the weeks following my purchase of a $370.00 camera, I have had to photograph my vacation and 7 year olds birthday with a disposable camera. They don't care. All I wanted was a camera to record my memories and instead I got a lemon and hours of frustration trying to make it right.

 I would not shop here again

I have ordered from hsn.com for 3 or 4 years now and have always received what I ordered and it's been in working condition. I returned one item for full credit because I decided I wanted the newer, fancier version and received my money back within 7 days. Customer service has always been helpful and given me phone numbers and web sites to check for replacement parts or add-ons to my purchases. I find it hard to believe people claim to have so many issues with them. I am usually considered very difficult to please and I love shopping with them.

 I would shop here again

I would not shop HSN again. I started shopping with HSN about six months ago. Out of 7 orders, I have had 5 orders with problems. Broken chandelier earrings, the wrong size shipped and had placed an order with a credit card, and they put it on a check status. Needless to say, my order never arrived. Called customer service and spoke to a supervisor who was awful. They have
lost my business forever.

 I would not shop here again

I have shopped HSN many, many times. At first it's a little hard to get, but then you get used to it. This is like any other store. If your product breaks 6 months down the road blame the maker, not the seller. Who else is going to take it back? No   Read full review...

 I would shop here again

I've spent about $5000 at HSN in the past 18 months. I gave them my email address and they send me confirmations, order status reports, shipping reports and tracking numbers if it is applicable. As with any on line purchase, you have to take the   Read full review...

 I would shop here again

Purchased a driveway alarm from HSN, which worked one time then quit. Sent the item back in its original packaging (followed all instructions to the "t"), insured the package and mailed USPS priority. The package was returned 6 days after receipt. I have emailed them twice and have never received a response. I called customer service, who stated that she can only assume the package was never received because their office is notified when the returns dept. gets it. Since they have no record of a return being processed, she assumes it must be lost. I have to get a letter from that office stating the package was never received. I'm getting the run around, but taking lots of names and numbers. This was my first experience with HSN, and it will be my last. I DO learn from my errors.

 I would not shop here again

FRUSTRATING, CUSTOMER SERVICE ORDERED A PART FOR ME FROM THEIR VENDOR FOR A PART THAT WAS MISSING ON MY CARDIO CRUISER. THE 1ST CS REP TOLD ME IT WOULD TAKE 10 DAYS, THE SECOND TIME I WAS TOLD IT WOULD TAKE 10-15 DAYS AND THE THIRD TIME I WAS TOLD IT TAKES 2-3 WEEKS. IT'S BEEN A MONTH AND STILL NO PART. CUSTOMER SERVICE APOLOGIZES BUT SAYS THEY HAVE NO CONTROL OVER THEIR VENDORS. ALSO THEY SAY THEIR VENDOR HAS NO WAY OF TRACKING THE ORDER. I ASKED WHY WOULD YOU DO BUSINESS WITH SOMEONE WHO WON'T TAKE CARE OF YOUR CUSTOMERS? ALL THEY SAY IS SORRY, WE WILL REQUEST AGAIN, I SAVED ABOUT $50 ON THE $250 ARTICLE BUT I STILL DON'T HAVE IT. IF QVC HAD THIS ITEM I WOULD HAVE BOUGHT IT FROM THEM ANYWAY. QVC HAS GREAT CUSTOMER SERVICE

 I would not shop here again

I have purchased many products from hsn. Some items I am satisfied with, other things I returned. I had no problem as long as you follow the return policy. The site does refund your money. The average delivery time is 7-10 days and if longer it will   Read full review...

 I would shop here again

Worse on-line store/place to shop ... horrible customer service. They do not stand behind their products and after the usual 30 days you are on your own for ANY purchase - from the least to MOST expensive one. No care at all from their side. Be aware - be very aware!

 I would not shop here again

I have NEVER had a problem with HSN!! HSN even refunds the original s/h charges on returns! I don't know of ANY other companies that offer that! I even had an item that I incorrectly ordered, and once again, HSN customer service came through for me!! They sent a replacement in the correct size immediately, without charge, and told me to return the original with a couple of weeks!! WOW! QVC sure does NOT do that for their customers!! I received a defective item from Q and I had to return it BEFORE getting a replacement!! HSN shipped immediately! Keep up the good work Home Shopping Network!! You have a LOYAL customer here!
Cindy (Florida)

 I would shop here again

BUYER BEWARE!!! CUSTOMER SERVICE IS an Expensive JOKE on you if you purchase from Home Shopping Network. I purchased a Gateway Notebook Computer from HSN in November, A NIGHTMARE ENSUED. I called Gateway for Tech Support, I was told my computer didn't exist and to call HSN,,,I spent three days on the phone being passed back and forth from HSN to GATEWAY. Finally, I requested a RETURN LABEL to return the computer. I made two phone calls a week waiting for the return labels. I didn't receive the return labels for 3+ months. TO LATE TO GET MY REFUND FROM HSN. Customer Service SUPERVISORS advised me to NOT PURCHASE A GATEWAY COMPUTER FROM HOME SHOPPING NETWORK as they were having HORRIBLE PROBLEMS IN THEIR OWN CUSTOMER SERVICE AREA. $1700 GONE...DEAD COMPUTER....It took me a year to save up for that computer.

 I would not shop here again

I had ordered $700 worth of merchandise (& $100 S&H -OUTRAGEOUS) and found out right after that there was a new HSN / AAA discount available. After several e-mails and a phone call, HSN would not honor that discount. They said they could not verify membership, when in fact they could very easily have verified it via contact with AAA or a fax of my card. Obviously dollars are worth more than customer satisfaction!

 I would not shop here again

Delivery speed: I received three (3) keyboards immediately and waited almost three (3) months to get authorization to return said keyboards. It also took several tries to get my computer. It was delivered one piece at a time. Also waited another 1&1/2 months to have my credit card credited for the return of the extra keyboards.
Order accuracy: Didn't exist. Made several calls to get the most simple things straight.
Customer service: SUCKS!No one seemed to care about getting my problem fixed. The support that I was supposed to get with my Gateway model 552GE has never been available. Regardless how I try, I just get the shuffle from one person to another, and never have been able to get support. I don't know any other place to try to get the service that Home Shopping Network had promised. If anyone has any suggestions, I would be glad to hear from you. I even sent a message to the head of Home Shopping Network and never got the courtesy of a reply.

 I would not shop here again

I shop HSN a great deal and have had pretty good success. However, be forewarned - I sent back several items from 2 orders in one box to save on shipping. I included the return shipment documents as required. I did not get credit for 3 pair of pants that were in the return box, but got credit for all other items. I was told that I should have returned the items in the original packaging. But, if I could provide the mailing receipt from the Post Office maybe HSN could determine that the pants really were in the box by checking the weight of the package. Give me a break!
I never got the refund for the pants.

 I would shop here again

Ordered a ROOMBA floor vacuum from HSN, at the same time purchased a 2 year extended warranty from HSN. After 6 months the ROOMBA broke, and I called the extended warranty service number. I was told that it they would send out a prepaid package for the   Read full review...

 I would not shop here again

Bought a portable DVD player. Received quickly. Accurate order. Good Condition. Still works fine, when I charge the battery! Considering another purchase of a Digital camera, on flex pay. Might be a little Cheaper else where, but no flex pay available at other stores. No interest, so why not make it easier with monthly payments.

 I would shop here again

They do not back up there products! I have bought quite a bit from HSN, and have finally decided I have had it. There customer service leaves alot to be desired, and there 30 day return policy is very unfair, especially on their jewelry. Examples are:   Read full review...

 I would not shop here again

I LOVE HSN! I have bought many things from them and never been disappointed! They have a wonderful return policy refunding your purchase price and original shipping charges. I have sent items back after the 30 day return time and they have still accepted the items. I totally trust this shopping site.

 I would shop here again

Received 14K ruby/onyx bangle bracelet less than a year ago as a gift from my daughter. Wore it several times, dropped it on soft surface and it broke in two pieces! HSN would not stand behind the product so took it to a jeweler who said he could not fix it, suggested contacting manufacturer but when he looked at inscription on bracelet it was in chinese! I wrote HSN explaining situation to no avail. Cheaply made products and no customer support. Are all jewelry items from China? Better think twice about ordering jewelry from them, I never will and told my daughter never again. Stuck with $300 bangle I can't wear, HSN is only interested in money, nothing else.

 I would not shop here again

ordered Perlier Olive Oil Autoship program on Nov 15, 2004. This program guaranteed that I would be shipped the product for a guaranteed price of $29.85 at a customer selected interval as long as I was in the program. Today (2/12/05), I received an email from HSN that they had canceled my autoship without my permission. I called customer service and talked to a manager, Jennifer. I was told that they had canceled my order and could not tell me if they had canceled any one else. I was just want my product at $29.85. They said in January that the Olive Oil line was the second highest selling product line for Perlier on HSN. The product is available. I guess they just don't want to honor that good of a price. That is deceiving the customer.


 I would not shop here again

I bought a pair of Bandalino boots from HSN, Two months later the stitching unraveled on one boot. Bandalino is a reputable brand, so I reckoned HSN would sort it out. No such luck. They are refusing to replace the boots or issue a refund because the 30 day return period has expired. This applies whether the product is faulty or not! I will have to contact Bandalino directly. I have never ever before encountered a retailer who would not replace a faulty product.

 I would not shop here again

I had purchased an expensive iron fron HSN along with the 2 year extended warranty. It went out on me after 2-3 months of use. I called customer service, they told me to contact the manufacturer and I did. The manufacturer wanted all the paperwork on   Read full review...

 I would not shop here again

Terrible customer service, I ordered a Lexmark Printer on December 5, didnt ship til December 17, when asked HSN had no response. Then the best was, HSN didnt say that the printer was actually shipped from the vendor not them, then FEDEX screwed up here it is January 6 and no printer just called and cancelled, FEDEX and HSN are not customer friendly. Fedex oops since the 17th and never has tried to deliver, and what does HSN say? Nothing just wait and see, I wont be buying any thing from these people again. Now comes the wait for my money to be returned.

 I would not shop here again

This is a mixed review. Recent cubetto 7.25" gold cubetto bracelet. Customer service was wonderful. The retail value was listed at $705 and sold at $199. However, in checking various online stores, the prices generally run from $405 retail value. The bracelet looks very nice, but I would hope there would presume that there is a mark-up in retail on jewelry items to assure one feels they are getting a great deal. I would prefer plain old honesty. Half-price is still great! and flex-pay makes it that much better. On an item of this value, a 2 to 3 year warranty should be included.

 I would shop here again