HSN

Full review
I placed an order on HSN and experienced horrible customer service. I placed my order and expected delivery date was Dec 24th. When I called to have the shipping address changed, they told me I needed to cancel the entire order itself. So I did and little did they mention that this would change the shipment arrival date, even though the new order was placed 10 minutes after the first one was cancelled, and the package never even came close to leaving their building yet.

Not only that but I placed the order on the 16th, which would have left them with 8 days (6 business days) to get the package to me by the 24th, which they are claiming they can't do. Today is almost midnight on the 17th and they still have yet to ship the package.

When I asked why in the heck they are waiting for so long to ship it, they simply said they don't ship because people like to cancel their order. They said "you'd be surprised at the number of customer who want 72 hours to cancel their order and get mad if they can't". That's ridiculous. I would think there would be a much higher percentage of people who want their order shipped on time, then those who want to be able to cancel it. Heck, if their theory was true, why not wait two weeks to make sure the person *really* wants their order. Cheese.

I'm very disappointed and will likely not shop HSN again. They offered to upgrade me to 4 day shipping for $38! The deal was for free shipping. Is this bait and switch or what?

Even talking to a "senior customer service rep" proved worthless. She just reiterated the response of the first one. They could have saved a future customer by making sure my package gets here. I don't think asking that my package arrive before 8 days goes by is asking too much. They need to fire some customer service reps over there because they are losing customer loyalty over saving themselves a few dollars.

I wish I would have never shopped here. The email replies I received back were worthless, canned responses and not relevant to my question. I had to call twice and even then I didn't get my issue resolved. I eventually had to just tell the senior customer service rep that I was sick of it and to forget about it. They were so defensive for their service that it was just turning ugly.

Jamie