Guitar Center

Guitar Center
 
Average Rating: 4.34/5.0 store rating
Customer Service 3
On-Time Delivery 3
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I ordered a guitar (a gift for my...

by Guitar Center Shopper, September 6, 2013
I ordered a guitar (a gift for my grandson) on-line and had it shipped to the local store for pick-up since I assumed some accessories would be needed once I received the guitar. It arrived very quickly and the staff at the Tucson store were very helpful when I went in to pick it up. They unpacked, examined and tuned the guitar for me; then recommended some accessories to help my grandson get started. I was completely satisfied with all aspects of my shopping experience with Guitar Center.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Had the items within a few days. No...

by Guitar Center Shopper, September 4, 2013
Had the items within a few days. No problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I called asking about 2 used mixers in...

by Guitar Center Shopper, September 3, 2013
I called asking about 2 used mixers in stock. Salesman was very friendly and knowledgeable. We decided the lower priced mixer of the two was the one I needed. Since it was used; I was told to expect cosmetic issues. It arrived on time and perfectly packaged. I was astonished that it looked like new! It also performs like new. I saved almost $200 by buying used. I couldn't be happier with the purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent merchandise, great customer...

by Guitar Center Shopper, August 31, 2013
excellent merchandise, great customer service, affordable prices, easy to navigate website, great shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good service.

by Guitar Center Shopper, August 26, 2013
Very good service.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great product, friendly staff, and I...

by Guitar Center Shopper, August 26, 2013
Great product, friendly staff, and I like that you do not have to pay shipping charges to pick up at a store - I would shop here again for that reason!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The first guitar i bought i found out...

by Guitar Center Shopper, August 26, 2013
The first guitar i bought i found out the next day they actually didn't have it. So i had to refund and then basically bought the same exact one again except it cost more. When i got it home and strung it and plugged it in, i found out i get no g string out of the amp and there is aterrible buzz from the 14th fret on. It is unplayable. Nice looking guitar, but completely useless.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I purchased on-line. Was able to pick...

by Guitar Center Shopper, August 21, 2013
I purchased on-line. Was able to pick up two items the next day and the third item a couple of days later. I will use Guitar Center again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The order arrived almost immediately!...

by Guitar Center Shopper, August 20, 2013
The order arrived almost immediately! Boxes in good condition, item was in good condition. The color of the guitar was a bit different than in the description and photo, but that is to be expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was just one of many stops to...

by Guitar Center Shopper, August 17, 2013
This was just one of many stops to purchase personal music supplies. This was an intranet order so there was no personal contact needed at all. The site is very customer friendly and the sevice was excellent in all ways. A

  I would shop here again
Overall Rating: 5/5.0 store rating
 

FINE

by Guitar Center Shopper, August 16, 2013
FINE

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I ordered a snare stand from the...

by Guitar Center Shopper, August 15, 2013
I ordered a snare stand from the website. It turns out they're out of them and it's on back order. That was about two weeks ago. Had I known that I would not have made the purchase. I needed the snare stand about a week ago. I've made due without it, but the whole point was to order it for a gig I have coming up. It should say on the website that they're out of stock, but it didn't.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

It was great I found what I was looking...

by Guitar Center Shopper, August 13, 2013
It was great I found what I was looking for.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good service

by Guitar Center Shopper, August 12, 2013
good service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Was very happy with purchase.

by Guitar Center Shopper, August 12, 2013
Was very happy with purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Efficient turn-around. Great employees.

by Guitar Center Shopper, August 8, 2013
Efficient turn-around. Great employees.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My order was supposed to be delivered...

by Guitar Center Shopper, August 7, 2013
My order was supposed to be delivered to my PO Box, as indicated in the confirmation email. According to the tracking number, the order was delivered but my post office where my PO Box is located never received it. When they looked up the tracking number, it appears that it was send to the shipping address I provided, but the shippers switched the zip code to my billing zip code. When I called Guitar Center's customer service line, they said they would have the order traced, but when I asked when I could expect to receive my order, the girl (who was friendly) said she had no idea. So now I have no idea when and if I'll actually get my order, and no reparations were offered for it. I would have liked Guitar Center to apologize for the mistake and overnight me replacements for free, and deal with the USPS on their own time, or at very least have my shipping charge refunded. Very unhappy, very doubtful that I will do business with Guitar Center ever again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Very fast delivery. Easy shopping on...

by Guitar Center Shopper, August 5, 2013
Very fast delivery. Easy shopping on this site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I prefer to shop locally first but when...

by Guitar Center Shopper, August 5, 2013
I prefer to shop locally first but when local purveyors don't carry what I want I use any one of the mega-store chains out there. There is a Guitar Center near me so if I have to return an online order it is convenient at least (no return shipping either). Local first though, always!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I read about a Vox headphone amp with...

by Guitar Center Shopper, August 5, 2013
I read about a Vox headphone amp with raving reviews. This is something that ins't stocked in stores so i went online to place the order. I also added a small amp to the order. When it arrived, a store e-mailed announced it was ready to be picked up. The store employees were so helpful in the process. I added a small instrument cable to my purchase. I appreciate how the employees express themselves for you with a passion for musicians all around. With this purchase, my neighbors will not hear me play at 3AM.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Fast shipment, items as described,...

by Guitar Center Shopper, August 4, 2013
Fast shipment, items as described, excellent transaction. I would definitely feel comfortable and secure shopping at Guitar Center on-line again! :)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fucking amazing!!!!!!!!

by Guitar Center Shopper, July 31, 2013
Fucking amazing!!!!!!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great prices for children's...

by Guitar Center Shopper, July 27, 2013
Great prices for children's instruments. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I submitted a question about a used...

by Guitar Center Shopper, July 17, 2013
I submitted a question about a used ukulele, which was answered in a friendly way. I appreciate the knowldge of the staff and their cheerfullness. The local Guitar Center in town is my kids favorite place to go since the staff are so supportive of letting them try whatever is in the store! We expect to be repeat customers. Thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

first case was too small even though I...

by Guitar Center Shopper, July 17, 2013
first case was too small even though I was told over the phone that it would fit properly--I gave the model number and manufacturer of the guitar(martin). Case was delivered to the store-tried it did not fit-returned it to the store to a very helpful and great attitude employee. He measured the guitar and ordered a replacement, giving a refund for the return. New case fits perfectly. He did a great job!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was a good price on strings and I...

by Guitar Center Shopper, July 16, 2013
It was a good price on strings and I elected to pick them up at the local store. Guitar Center shipped the Martin strings and said the Ernie Ball strings were in stock at the local store. Tracking the shipment through the GC website is confusing. Too many links seem to be appropriate but nothing is obvious. I waited until the Martin strings arrived at the store and went to get them. The employee at the counter did not know how to find my order. He had to find someone else who explained the process to him while I waited. Then when he found my order it was incomplete. There were only the Martin strings that were shipped to the store. The Ernie Ball strings were not there. If I had not opened the shipping package before leaving the store I would not have known until I got home. The only reason I went through Guitar Center was price. Next time if there are comparable deals I'll purchase somewhere else.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Simple to shop online, and friendly,...

by Guitar Center Shopper, July 15, 2013
Simple to shop online, and friendly, helpful people to talk to when needed.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love the online shopping experience...

by Guitar Center Shopper, July 15, 2013
I love the online shopping experience at Guitar Center. The online selection is much greater than in the store and the free "ship to store" saves me lots of money in shipping costs. When I pick up my items at the store, the staff is always friendly and prompt.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent. Would definitely use again.

by Guitar Center Shopper, July 1, 2013
Excellent. Would definitely use again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would describe it as very good. The...

by Guitar Center Shopper, June 26, 2013
I would describe it as very good. The ordering process was easy. I ordered online on a Sunday evening. I was notified the day after I ordered that one of my items was on back order and would ship when it was back in stock. My order arrived a few days later and it was very nicely packaged. My back ordered item arrived the next day. On a scale of 1-10, I'd rate my shopping experience with Guitar Center a 10.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Gotta Luv This Place!

by Guitar Center Shopper, June 26, 2013
Gotta Luv This Place!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Nice experience

by Guitar Center Shopper, June 25, 2013
Nice experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had googled jewel cases to find a...

by Guitar Center Shopper, June 24, 2013
I had googled jewel cases to find a site to buy and guitar center had the best product at the best price...also...I found that Guitar Center was one of Discover Card's partners which made it a done deal to order here!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The coupons I had didn't apply to...

by Guitar Center Shopper, June 24, 2013
The coupons I had didn't apply to the purchase, so my answer to #6 is neither as it couldn't be applied to the purchase as the guitar was used & the coupons were only good on new equipment.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The product was shipped quickly and...

by Guitar Center Shopper, June 21, 2013
The product was shipped quickly and arrived on time and in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Guitar Center in Fayetteville, GA, A...

by Guitar Center Shopper, June 21, 2013
Guitar Center in Fayetteville, GA, A very good experience thanks to Andy (sales). He took the time to explain and asnwer questions. very much appreciated. I will shop there again thanks to Andy. Ernest

  I would shop here again
Overall Rating: 4/5.0 store rating
 

very good to order or buy from at store...

by Guitar Center Shopper, June 21, 2013
very good to order or buy from at store ,very professional people ,very helpful always

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fast and easy. Fast shipping

by Guitar Center Shopper, June 13, 2013
Fast and easy. Fast shipping

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I'm still waiting! I went to the...

by Guitar Center Shopper, June 9, 2013
I'm still waiting! I went to the store where the goods will be shipped, since nothing seemed to be happening, only to find out that the items are on back-order and won't be in for about three more weeks. How can the country's largest retail music store not have more immediate access to what they advertise?

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Wide selection, good customer service

by Guitar Center Shopper, June 6, 2013
Wide selection, good customer service

  I would shop here again
Overall Rating: 5/5.0 store rating

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