Great Priced Furniture

I order one (1) item from Great Priced Furniture and was told it would take 1-3 weeks for delivery.  After 3 weeks I contacted the company because I didn't get any tracking number and had to wait over a week for a response to my phone message.  I finally got an email stating that it would be sent next week.  It never came.  I contacted them several times over the next month but I kept getting the same email.  Finally after 6 weeks I cancelled the order.  Communication is very poor with this company, they always take 3-10 days to reply to phone messages or email.  You never get to speak to someone directly and the responses I got were emails that looked like form letters because I got the same letter 3 times.  

 I would not shop here again

Time frame for delivery was as promised. Made one phone call to verify which height we required for our counter. It made shopping easy as we didn't have to go from store to store looking for them. The pictures on line were as the product we received.

 I would shop here again

GREAT STORE, GREAT PRICE.

 I would shop here again

It is unclear whether it is error on the merchant's part or if the problem is with UPS. Item was ordered 6/23/09 and has yet to arrive (07/22/09). Merchant agreed to re-ship in email rec'd 07/20/09. I have yet to receive new tracking information.

 I would shop here again

30 day guarantee is atrocious when you are not told you will pay 50% of the price to ship it back

 I would not shop here again

very easy and satisfactory

 I would shop here again

After calling and writing and given an excuse and two different time frames, I am still without bed. Credit card has been charged a month ago, but still do not have product. I was told there is a quality control issue, but my card should not have been charged until the order was shipped.

 I would not shop here again

This company was by far the worst I've ever dealt with, broken promises, damaged furniture that appeared to have gotten wet, attempts to 'force' me to take new delivery, months and months of waiting time, an owner that refused to speak to me as Customer Service was ignorant, and a Customer Service department that seemed like their focus was to wear you down with ignorance and 'form letter like' responses to complex questions.  I had to dispute with Better Business Bureau, Federal Trade Commission and Attorney General as well as my credit company that refunded my money. 

 I would not shop here again

I would not recommend ordering from this company to anyone.  We ordered furniture, which all arrived damaged.  We refused the shipment and are still waiting for new furniture 9 months later.  The customer service we've received in this process has been terrible.  Nothing has been followed up on unless we call repeatedly.  We've been promised that the furniture is shipping since May 2008, but have yet to see our furniture.

 I would not shop here again

This company takes way to long to get your order to you and they are horrible about getting back to you I had to email and call and leave several messages for someone to finally get back to me. Its been 5-6 weeks since I've ordered and all's I get from the company is we are working with the manufactur to get a delivery date for you... It should not take 6 weeks or longer to get your order. I am very disappointed in this company and will probably never reccommend them or order from them again.. they were fast to take my money but poor with custormer service.

 I would not shop here again

Great priced furniture was excellent from purchase to delivery. They kept me updated with order. excellent service. Definetley buy from them again !!!!!!!!!!!!!!

 I would shop here again

very pleased

 I would shop here again

Today is January 31, 2008 and to date, we are still awaiting our furniture. This was our first experience with this company and I predict it will be our last.

 I would not shop here again

fantastic

 I would shop here again

This merchant had the right product at the right price. However they fail miserably with customer serice and communication. I had to call to find out when the product would be delivered. I never received information other than me going on line to track myself. The product has some minor dammage. This damage was not due to the shipper, as the box was in good condition when it arrived. It appeared that the damage (areas of small indentations and a small crack in the veneer) was done either during the manufacturing process or when the items was packed. I would prefer to think that it must have been damaged when packed for shipment. I called and left a voice mail and also followed up with an email asking what to do next as I really didn't want to have to repack and reship. I asked that perhaps they could send someone out to fix it. I received only an automated response saying someone would respond to my email during regular business hours. After no one responded, a week later I sent a replay to the customer service department asking when I could expect a response. This has been going on since 12/6 and it is now 12/18 without ANY communication from this company. You may get a great price but don't expect any help or communication. I will have to write a letter and go the extra mile because they certainly don't seem to want to address this problem. Nothing seems to work right anymore.

 I would not shop here again

We had a girl named Jessica who was quite nice. I would order from them again as long as Fed-Ex was not the people bringing it to us. Also there was a mix-up at the factory with shipping tags etc and we initally got a chair. Also I was told that we may get some recompence from their customer service ie Great Priced furniture and have not. Beautiful bedb However almost a month to get it and many stomaches. Am afraid to but large items on the web and this experience is why. I rate it good because of the product and kindness of the people. But generally a hassel. and wouldn't shop again for they did not keep their word. Not a phone call from there customer service

 I would shop here again

I WAS VERY PLEASED WITH THE COMPANY AND PRODUCT I RECEIVED. I HAVE REFERRED MY FRIEND TO YOUR WEBSITE AS SHE HAS JUST BOUGHT A HOUSE AND IS LOOKING FOR NEW FURNITURE.

 I would shop here again

easy, pleasing, satisfying

 I would shop here again

Quality Furniture, I'm very pleased. Delivery men were very nice and took great care carring furniture inside and placing it for me. Very satisfied customer! Jacqulyn M. Ricca

 I would shop here again

Got the merchandise quickly with no hassles. The box was pretty beat up though, made me wonder if the contents would be okay. They ended up being pretty good, altho I had to glue something. The price still made it worth it to me.

 I would shop here again

Their customer service is very good. I'd purchase from them again.

 I would shop here again

Excellent!!!

 I would shop here again

Delivery was in the time frame stated - GREAT! Delivery and set up was excellent. I'm always a little skeptical when ordering online, however, the table and chairs were in perfect condition(except for a couple of missing screws for chair seats). Would definitely shop Great Priced Furniture again.

 I would shop here again

This was the first time I have every purchased furniture over the net and it was and it was great

 I would shop here again

item was not described correctly online. had to make multiple calls to find out exact description of bed. refund was very, very, very slow - more than 2 weeks to process. "manager" was obnoxious when I asked about price matching - although original saleslady was nice.

 I would not shop here again

Excellent service, on time and great prices!

 I would shop here again

Great!!!

 I would shop here again

THE OWNER AND STAFF ARE FAR MORE IMPRESSED WITH THIER PRODUCTS AND SERVICE THAN I AM.

 I would not shop here again

The WORST experience I've ever had with a company. Terrible customer service. Prior to ordering a table, I asked three different times if the table would arrive completely assembled. I was assured yes. It arrived completely UNASSEMBLED and even though they admitted it was their mistake, they refused to pay shipping back to them. I had to pay shipping after much talk and even with the "higher-ups". I shipped back with the same exact company and same exact method of shipping but what cost 82.00 to ship TO me cost me 405.00 to return ship. I'm now stuck with a bill of 405.00 for a 600.00 table that I don't have.

Not to mention that the lady I dealt with never referred to me by name but only as "dear valued customer"..


I would NEVER buy from here again and NEVER recommend them to anyone!!!

 I would not shop here again

One piece of the headboard was broken but was fixable. We fixed the headboard but contacted the merchant and were given a 10% discount. The merchant responded quickly and we felt we received a fair discount.

 I would shop here again

Great Priced Furniture was great. But the company they have chosen to do business with for shipping is totally unacceptable. They have had my furniture since the 29th of December and haven't called. We have been waiting every day either for a call or our furniture. The phone number they left today on our machine (7 Jan 06 ... 9 days after they received my bed ... the first call) today, no one will answer ... not even a machine. I am very close to telling them just to send the bed back for a refund and ordering from someone else. This is TOTALLY unacceptable and lacking in professionalism. Companies are often graded by who they choose to do business with. Great Priced Furniture needs to find a better and more responsible shipping company.

 I would shop here again

Everything with this purchase has been a living nightmare. I hope you will read all reviews before purchasing anything from this company. First of all, I ordered a dining room set with white glove service. They sent it about a month later with four of   Read full review...

 I would not shop here again

Convenient to shop with and enjoyed good customer service with fairly rapid delivery.

 I would shop here again

Worst Company i've ever dealt with. The bed took 10 weeks to arrive when they say 1-5 weeks. It arrived with scratches and chips. They refuse to pay for the shipping of the bed.

 I would not shop here again

The table that I ordered was on backorder which caused a delay in shipping, but I was contacted via phone concerning this matter which was a pleasant surprise. Otherwise, the merchandise was shipped in a timely manner and was received undamaged.

 I would shop here again

On July 19, 2005 I ordered a pair of dining room chairs from Great Priced Furniture. My order was promptly confirmed with an explanation of the procedures to follow. The price of the chairs and the shipping charges were reasonable. On July 28, 2005 I   Read full review...

 I would not shop here again

the shopping was easy but was very disappointed in the condition of the furniture when it arrived. One chair broken, and all four corners of the table were damaged. Won't shop like this anymore.

 I would not shop here again

The kitchen island I ordered is absolutely gorgeous. The company that delivered the item took the time to unwrap and haul away the boxes even though it was not required. I'm very impressed with the quality of not only my purchase but of the service I received as well.

 I would shop here again

They answer the phone when you call and were very helpful in tracking the order. The box was beaten up but the table was in perfect condition.

 I would shop here again

Wasn't aware that your company existed but was fortunate to have found it while searching in Google.com for a silver framed mirror. I had previously found the exact mirror for $50.00 more. Thank you for a fantastic price and your packaging was excellent. I was a bit sceptical about ordering a mirror and having it delivered. Would also like to comment that your tracking information was superb - it allowed me to know the day I was receiving my merchandise. I will certainly shop at your website again in the future. Thanks

 I would shop here again