Grand Wine Cellar

<a>Wine and liquor arrived somewhat on time.  Though, this was a present.. and I PAID for giftwrapping and a message card.  The package showed up without it.  When I emailed them, I said, it's not a big deal though this is what happened.  It's not the fact that I lost a few dollars (who cares), though some acknowledgment would have been nice.

 I would not shop here again

My experience at grandwinecellar.com was an overwhelmingly negative one.  After finding what I thought was a fantastic deal on a great bottle of wine, (too good to be true even) I placed an order.  My receipt confirmed that the amount was   Read full review...

 I would not shop here again

was able to obtain a hard to find wine at a good price with no hassle

 I would shop here again

Fairly simple process. Don't always have the merchandise in stock but able to procure within a short time.

 I would shop here again

nice people, great prices

 I would shop here again

This company has always come through for me, even on special orders they had to hunt for.

 I would shop here again

Had my item in stock, shipped quickly. very happy

 I would shop here again

THEY WERE FINE, BUT I FOUND OUT I CAN PURCHASE THIS WINE AT A LOCAL STORE. THEIR SHIPPING COST WAS VERY FAIR FOR THE WEIGHT.

 I would shop here again

Excellent selection, execlent service. Will purchase from Grand Wine Cellar again.

 I would shop here again

I would definitely buy from them again.

 I would shop here again

It was easy, discounted price, quick delivery. I did not receive any rebate but would appreciate any available in the future. I have already recommended your business to others. Thank you for your prompt, courteous and efficient service. Sincerely, Carol Ann Wilk

 I would shop here again

Curteous, informative, and helpful

 I would shop here again

I was shocked that the wine arrived in 3 days...very happy with your service...I rarely drink wine, but took a sample at Olive Garden and loved the taste as I like sweet wine...This is the best...

 I would shop here again

Would shop again.

 I would shop here again

Excellant service and very quick delivery.

 I would shop here again

Wine and liquor arrived somewhat on time.  Though, this was a present.. and I PAID for giftwrapping and a message card.  The package showed up without it.  When I emailed them, I said, it's not a big deal though this is what happened.  It's not the fact that I lost a few dollars (who cares), though some acknowledgment would have been nice.

 I would not shop here again

I ordered the wine on 1/9 and the website said it was in stock. I got a confirmation e-mail soon after the order, but no shipping confirmation. I waited 2 weeks, then called and couldn't get through, both lines were not in service. I sent an e-mail from their website. I called the Chamber of Commerce in Syosset and found that they were a reputable establishiment and were in business, but that there had been a storm that knocked out power and phone lines. So I waited a day and called again and gave the man who answered my order number. He said he'd call back. He did not. So I waited another day and called again and gave the woman who answered my order number. She was very helpful and looked it up while I was on the phone. She told me that the wine was out of stock and that they had reordered the previous day and were expecting it to arrive that day and that she would call me back when the truck came in to verify whether or not that wine was delivered. She did call me back, but the wine was still out of stock. So she offered me a substitute wine at the same price. She sent me an e-mail with the details of the other wine, I discussed it with my husband, and declined. He had particularly wanted the Hamilton Russell. My dissatisfaction is not with the storm or the power/phones being out and not with the fact that the wine was out of stock. I was pleased to be offered a comparable substitute and might have taken it if the original were not specifically sought. My concern comes from the fact that I was never notified that the wine was out of stock in the first place and therefore waited two weeks expecting delivery. I have company arriving in a week, and this was to be our special wine for that occasion. I would suggest that the company consider it's communication policy with customers who have outstanding orders for more than a couple of days. Correst information earlier would have given me the option of locating this wine from another seller and still having it delivered on time.

 I would shop here again

the disconnect for delivery was at this end through ups. i asked to pick up the package and the package was left on the ups truck requiring 3 trips to pick it up. grand cellar did everything they were expected.

 I would shop here again

Better then most of online wine merchants.

 I would shop here again

Always excellent service.

 I would shop here again

I searched all over the south to find this item, and was unable to do so. But, thanks to the fabulous selection and shipping of the Grand Wine Celler, I was able to make my brother-in-law the envy of the office! Thank you!

 I would shop here again

I was very pleased with this merchant...which is saying a lot as I have been very unimpressed with the online service I have received from a lot of other merchants I have purchased from during the holiday season. Kudos to Grand Wine Cellar! I will definitely use them again!

 I would shop here again

Everything went as smooth as the vodka.

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Very pleased

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Quick & easy - no hassle shopping for an item that is hard to find.

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Great prices on certain items, easy site, quick delivery

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Great experience and very fast shipping. Was a good experience and would happily shop online with them again.

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Great store, very wide selection of wines and champagne, great prices and quick shipping. Would recommend to purchase from.

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Did not receive the case of wine. Called the merchant who said they'd check and call back the next day. No call. No merchandise!!! It's been a month.

 I would not shop here again

excellent liquor store with excellent prices and good sales, I highly recommend to others

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My experience was very good and I would consider ordering again from the Grand Wine Cellar.

 I would shop here again

Very good - after some hiccups setting up an account the first time I ordered from Grand Wine Cellars this second order was a breeze.

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Excellent....Actually i was late in getting my order in... the merchant still allowed me to get the sale price for which I was most grateful....Jerry

 I would shop here again

Very helpful and accommodating! Actually, they are wonderful people to deal with.

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Great transaction. Fast shipping.

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I spoke to the merchant and told them what I wanted, the 100 Anniversary of Johnnie walker Black Centenary Edition in limited edition. They sent me the 100 years of the Striding Man that came out last year instead, and not in limited edition. I called back and yes they did have what I originally wanted, but if I wanted to send this order back I would have to pay for shipping and a 15% restocking for their mistake.

 I would not shop here again

all went well,except i was given wine from a different year than the one i ordered. however the wine is good,and next time i will click the no substitutions box!!

 I would shop here again

Excellent. Pricing was fine. Shipping cost was fine

 I would shop here again

Agavero is a very hard to find tequila, so I was very pleased to find it here. The bottles came individually and thickly bubble wrapped so as not to break! I was contacted by customer service due to a UPS problem, but it was solved perfectly and quickly. I will definitely be shopping here again! :)

 I would shop here again

The company indicated that there was an error in the price of the product and would not sell it at that price. I received no notification from the company on the error. I initiated contact with the company via long distance phone call and was told a manager would call me back. No one called me so I had to call again to find out when the shipment would arrive because I needed it for a party. Needless to say I was very disappointed with the customer service. I ended buying the product at my local wine store.

 I would not shop here again