Golfsmith

My experience of shopping at GolfSmith could be described as nothing better than poor.  The lack of attention to details by the customer service representatives caused me to finally receive my customized clubs 2 months after I had ordered them!  I called the various representatives and each one gave me different answers.  The supply chain management / operations of this store needs to be completely reworked since it is currently very inefficient.  According to these posts, it seems that more than one person has received the same treatment as me, so future golf/tennis enthusiasts the only advice I have is to SHOP AT YOUR OWN RISK.


 I would not shop here again

I was a bit shocked at how bad their customer service is.  I ordered an email gift certificate for father's day that didn't show up.  After waiting on hold for a while, they answered and fairly rudely said it takes 24 hours (which it had already been).  They said, "don't worry, it will process tonight at 8pm Central Time."  Are you sure I asked?  Absolutely, they replied.  After 48 hours it still hasn't processed and calls to their customer service line ring and then hang up... I've tried on both my land line and cell phone.  These people have truly lost it.

 I would not shop here again

I ordered a driver with the expectation of a good transaction.  The name Goldsmith has always been one I have respected.  The price was not the lowest but I felt comfortable with the company. First, they sent an incorrect tracking number.    Read full review...

 I would not shop here again

I will never be using this service again.  I ordered a $300 golf gps over a month ago.  It has still not arrived.  Golf Smith refuses to assist in this situation.  They say that it out of there hands.  Now I have paid the money.  They have the money.  I do not have the product.  I have no idea where it is.  The address I gave them was Ligitamate.  I will not be able to give the gps as a gift as it is not here.  I have no idea if it will ever show up.  I was left with no choice but to buy another one from a far more reliable store.  I will never use Golf Smith again.  I will be advising all my friends of this situation as well.  I can't believe they would send a product with no tracking.  I had no idea that the free shipping promotion would mean that I never recieve my purchase.

 I would not shop here again

Ordering from golfsmith has been the single worst experience ever. It basically took them 2 weeks to process the order and it might have been longer if I didn't pay attention to the status. When Icalled to see what was the status they never put the order in it just sat there in there system for two weeks. Would not use golfsmith again and don't recommend them to anyone. The customer service people don't know what they are doing and neither do their supposed managers

 I would not shop here again

I purchased a pair of nike tennis shoes online and they arrived on time... but used! no like someone tried them out in the store.. but it as if someone had bought them, took them out side and played tennis in them. The sole was black, with creases and scuffs on the shoe. I was so surprised. So beware of getting used shoes as "new".

 I would not shop here again

Terrible service, International customer one excuse after another, I would recommend carving some clubs out of anything you can find before ordering from here

 I would not shop here again

I am an international customer and recently ordered a iron set from GS. Once I ordered I received an email advising me of the order and order number. The email gave a shipping date and advised that they would send another email once the clubs shipped.   Read full review...

 I would not shop here again

Sometimes you have to test the waters. Against the Epinions over-all rating of two stars, I still ordered a golf club from Golfsmith.com. Frankly, I was pleased! First, Golfsmith advertises itself as "The Ultimate Golf Company." Judging from its   Read full review...

 I would shop here again

What has happened to customer service at GolfSmith? I have found that there is none. I ordered a certain brand of golf ball, they shipped the wrong kind which I returned and now they refuse to correct their error. I have e-mailed customer service many times without getting a reply. I have asked for a refund of my purchase price and still they refuse to respond. This whole snafu has been going on for over a month. If I ever do get the golf balls that I ordered or a refund of my purchase, that will be the last dealing I will ever have with GolfSmith.

 I would not shop here again

I recently placed my first order from GolfSmith, and couldn't have been happier! Everything I bought was on sale, and I got some incredible deals. The only "problem" I had was that the order was sent in many separate shipments, and the last one did   Read full review...

 I would shop here again

I've been dealing with Golfsmith for many years and watched as their customer service has spiraled downward to a point that I am finally giving up on them and will take my business elsewhere ... The level of incompetency at Golfsmith stretches from the   Read full review...

 I would not shop here again

No knowledge sales caddies! Minimal help even when "you" have to ask! Online is the same, they tell you one thing and mean another. I ordered a product so i can pickup in store, mind you it said in stock at this location, but received a call from the store and said they do not have it and do not know when they would. To add to this, they take your credit card info anyways...not cool!

Golfsmith sucks! I could not wait until they opened in our location, but disappointed with it know. I shop at Golfmart now, if you have one in your area "Great" place to golf shop. Friendly, knowledgeable, and have plenty in stock, if not they have other stores in areas to get your product. Bought my FT-5 their, great club fitting!!!! If you have to do your shopping online go with TGW, they are good and fast. Very descriptive of their products and they seem to have stock on hand in all my experiences... Golfsmith, you could of had a good thing! All my friends shop at Golfmart now, i will also spread the word, as i am here!

 I would not shop here again

Don't buy online, they have sent me to collections for an order I never received. They keep telling they have credited my account yet it (the debt) has already been sold off to some third party collector. I am at a loss as to what to do about this...

 I would not shop here again

I will never buy from this online company. I Waited for a credit for 4 months from this online company. Had to get help from the golf club makers, which finally was resolved after a credit card complaint filed AND better business bureau inquiry. Do yourself a favor and please buy elsewhere!!!

 I would not shop here again

They sell the clubs they don't have.
I ordered the club on their website.
A few days later, they sent me a
confirmation mail that they shipped the
product, but they never arrived.
I called them after 10 days.
They said they don't have the club.

Terrible seller, never buy from them.



 I would not shop here again

I ordered a Tommy Armour AyrTime 430cc Driver. The salesperson on the phone averred the item was in stock, but would ship three days later. The salesperson gave a confirmation order number, which can be used to track the item later. Three days passed and I queried their tracking web-page only to see this item was put on back-order. I then surfed over to their Home-page and displayed the item ordered and nowhere on that page displayed the item is either in stock, out of stock or back-ordered. However, if you click Add to Cart, then review Cart... it states: SHIP DATE five days later than the previously displayed ship date and this changes from week to week, implying to the customer we have it in stock, but we only ship on certain days. Golfsmith is very deceptive using this business pratice. DO NOT DO BUSINESS WITH Golfsmith. Use The Golfworks for all your club making items.

 I would not shop here again

I purchased 3 dozen golf ball with the intention of giving them as gifts. The boxes arrived torn and were in no condition to be given as gifts. I contacted the store via e mail and after two weeks have yet to here back from them.

 I would not shop here again

I have mixed feelings about this company. The site is exceptionally well mapped out, and placing orders is an absolute breeze. Their selection is superior, and ease of placing the order is top notch.......BUT.....When the rubber meets the road, their execution and follow up is bottom of the bargain barrel. Many times I've placed orders, and had partial orders sent automatically w/no notification. If you need 8 shafts to fit a set of irons---three w/5 on back order just isn't going to cut the mustard.

I suspect they usually do this because the times I had to use them on back ordered goods they took forever to arrive, and I often ended up just cancelling the order. They remain unbeatable for selection, but often beatable in price...(Despite their guarantee)....They are dead last in initial customer service and follow through. I've actually received sarcastic remarks when making over the phone inquiries as follow ups to orders that were somewhere in Limbo.

 I would not shop here again

WILL NEVER USE THIS SITE AGAIN
RETURNED GOODS STILL AWAITING REFUND
STILL AWAITING REPLY FROM COUNTLESS EMAILS
DISGUSTING WAY TO RUN A COMPANY
NOW REFUSE TO ANSWER EMAILS
IF THEY COME GOOD I'LL RETRACT
DON'T HOLD YOUR BREATH
THIS COULD BE YOU:
I'M SAVING YOU ALL THE TROUBLE I'M HAVING

 I would not shop here again

I would not buy ever again at this on line golf store. I cancelled an order, I was put on hold and then they said it was cancelled since they had to call one of their stores. So what happens a few days later the order is shipped. I called and again was put on hold and they said oh, the person at the store probably "didn't know what they were doing" and it was shipped. They said just refuse it from UPS. Also when I originally received what was advertised as a new driver from them, was obviously used in the store, it was not wrapped and when I called their customer service department(on hold for 15 minutes), they went on the defensive, like they were the customer. They over sell and under serve...never, never, never, buy from GolfSmith, they need to be reinvented and learn what it means to service customers.

 I would not shop here again

product range good. But they too long to ship the items. Online order status format is very confusing. They don't bother to give the revised shipping schedule unless you chase them. However no complaints on packaging, quality and accuracy. Also i was told that the 115% price guarantee is not applicable to items drop-shipped from Manufacturer.



 I would shop here again

I have shopped this store in person (Sioux Falls SD 10th St and 41st locations) and online. Excellent knowledgable staff in the store. Their online site is a little sluggish and the ordering screens seems to run slow as well. However, great overall experience both in house and online. Shipping with quick (shipped within 24 hours. Tracking number provided.

 I would shop here again

While on vacation I walked into the Parkmeadows store in Denver to find a bag and putter. Service help was spotty with 1 in 3 knowing or willing to help. I had to order a bag on their instore online computer myself and prepaid for birthday present. Deliver was supposed to be 7-10 days. 2 weeks later back from vacation still NO BAG?! 3 emails and 4 calls to customer service and finally a conversation to re-order the bag and re-start transaction. Delivery is promised in 3-4 days. Actual delivery is 7 days later. I called Michael Mason( management) to report this SNAFU, my disappointment and get a personal apology then he offers to send a dozen golfballs. Guess what I get, LIP SERVICE, a very late delivery and no golf balls. This is dismal service, disappointingly late product delivery, poor followup and cheap talk from customer management.

 I would not shop here again

I do not totally blame Golfsmith for this issue. I ordered 2 Nickent rescue clubs that were supposed to be delivered on 1 March it is now 4 April I have still no word about the ship date. It has been excuse after excuse from the person I e-mailed at   Read full review...

 I would not shop here again

Golfsmith is a great place to everything you need for clubmaking. For the most part, my orders have been correct (the few troubles I've had have been quickly taken care of) and delivery time is quick as well.

-Rob

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Rob Anderson
http://www.totalcustomclubs.com

 I would shop here again