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GeminiComputers.com

GeminiComputers.com
 
Average Rating: 4/5.0 store rating
On-Time Delivery 5
Customer Service 5
See all GeminiComputers.com listings

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Cheap prices - but can't be trusted.

by bizbuyer, July 13, 2009
Much like some of the other reviews, this is a cheap place to buy and service is satisfactory - just as long as you never have a problem.  They don't negotiate and become very defensive if questioned - I bought $3,300+ on this order for my business (and have done so many times in the past as well) and paid by ACH (check by phone).  When I checked the bank account later, the accurate amount of the purchase was billed, but ANOTHER charge for $450+ was ALSO billed to my account.  I called immediately assuming it was a mistake and the previously friendly demenour was gone - nothing but a run around, I was told it would take days for accounting to "look into it" with no guarantee it would be corrected.  They directly took funds from the business bank account without authorization or any notification to me... it feels like the thinking is "hey, its a business, they'll never notice if we slide a second bogus charge in there."  Unfortunately the way they handled this transaction undid the goodwill from previous orders - it doesn't matter how cheap they are if they can't be trusted.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Bad customer service, hard to negotiate with

by jizelle_m, March 22, 2009
I ordered $2,200 worth of equipment and item description stated that the package came with a barcode scanner. Called customer service and complained that the barcode scanner did not ship with my order. Rep was very defensive and refused to send me one unless i pay for it. Rep was very rude and refused to give me any type of credit.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Competative prices

by agon85, November 21, 2008
I am quite pleased with this company.  They have competative prices and they shipped my order in a timely manner with no issues.  Everything worked perfectly.  Their free ground shipping was also really nice to have.  I would order from them again when I need to order POS products for customers.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great Customer Service

by yoyoc, November 3, 2008
Here is a company you don't find too often anymore.  I ordered a device, of which there are several models.  Gemini Computers actually took the time to look at the order and email me to let me know that they can ship what I ordered, but that I might be looking for another device (which was really what I was looking for).  How great is that?  Someone looked out for me, and saved the headache of having to return something.  In the end I got what I was really looking for, and all it took was a little effort, which these folks extended.  I am happy, I got what I wanted, and I recommend them whole heartedly.  Too many Internet companies simply let the e-commerce site handle things, and it doesn't always work.  These folks rock!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good Experience

by deanpui, September 19, 2008
Before ordering, I called the phone number on the website and got through right away. We confirmed that the item was in stock and ready to ship. My order was shipped within hours of when I placed it online and was delivered in perfect condition two days later. They have the best price on the net and great service to boot. I wouldn't hesitate about ordering from this company again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Sell A Lot of Products , But They No Nothing About Them

by bikenski, May 12, 2008
This company low balls prices and usually comes up as the lowest price, but beware, if you are having trouble with the product need to return or need support, they are useless. Pay a few dollars more and buy from a site that can support the products they sell and has a fair return policy. They provide incorrect information about products because they do not know anything about them and how they are supposed to work or what additional cables and accessories are needed.

Any company can sell products but to provide support and service of the products you sell you have to make and investment in time and resources which Gemini does not do. Purchase at your own risk.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

BUYER BEWARE! Misleading website.

by rehnquist, March 17, 2005
I ordered a receipt printer from Gemini and requested overnight shipping. It was listed as "in stock" on their website. I received an email from "Itai" stating that it was on backorder for 1 week. A week later, I called and spoke to "Eddie" who informed me of the following:

1. It was still on backorder.
2. It would ship directly from the manufacturer (translation: it would NEVER be "in stock!")
3. It could only ship via ground.
4. My credit card would be charged immediately, even though the item was on backorder.

The item is STILL LISTED on their website as "In stock." I cancelled the order. 'Nuff said.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
 

Excellent experience.

by donmcc, August 17, 2004
A picture-perfect transaction! Ordered XP Pro Retail full version late in the afternoon and received it the next business day. Can’t ask for more that that! I'm extremely pleased and will order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Fast Delivery

by hhh16, May 13, 2004
Unbelievably easy to shop. My order came so fast I could not believe it! I was able to make it through the cutoff shipping time and they assured me over the phone that my order will go out the same day. It did. I will definitely do business again with this company.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Quicktime delivery

by d1d1, May 12, 2004
Having never ordered from GeminiComputers before, I was a little hesitant about using them even though their price was lower than the online competitor I normally use. But the items we ordered from GeminiComputers were delivered quickly at a great low price! I plan on using them again in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Nice Experience

by solt, May 5, 2004
I recently bought a Corel Draw11 software from GeminiComputers.com. I was very pleased with their overall service. I called them to make sure the item was in stock and the customer service was very helpful. They did not try to upsell me which I really appreciated.

After I ordered the product online, the store sent me a confirmation email with estimated shipping date and the price charged to my credit card. When the item shipped, I received another email confirming the shipping.

My software program arrived on time. Haven't had the chance to use it yet, but I am sure I'll enjoy it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent Service

by merrickmax, April 29, 2004
I am very pleased with my purchase from Gemini. The product does exactly what they advertised it would do. It was less than 4 days from the time I ordered to when the product was delivered. Excellent service !!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent experience and price.

by haboer, January 8, 2004
Excellent experience. Low price for a quality product. Others might be cheaper but do not deliver what they promise (illegal copies or not for retail versions).

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Low, low prices. Prompt shipping.

by upspilot, December 14, 2003
The cheapest price I found online for Adobe's Photoshop CS. Even below the price offered National Association of Photoshop Professionals members at their site.

Shipped promptly. Will definitely order software from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Very disappointed!

by geeferwhit, October 5, 2003
Ordered QuickBooks Pro 5.0 for Mac for incredible price, much below other retailers. Paid for Next D   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

excellent

by moorfam, August 19, 2003
Gemeni Computers not only delivered quickly and promptly , the product I recieved was in better cond   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Bargain shopping

by june-wilder, July 10, 2003
I checked around on Dealtime.com and found Geminicomputers to be well under retail pricing. I went t   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Will shop here again

by jamesblake, July 8, 2003
Purchased my software after comparing around for the lowest price I could find. These guys fit my cr   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Cheapest price when shipping added. Excellent service, on-time delivery, no bogus charges, at my front door when it was suppose to be   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Preamble
I'm always on the look-out for new e-tailers, especially a group of people that I'll call the little guys. They're the non-Amazon monsters who may not have a sophisticated web design, may not sell a bazillion products,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
i wanted to place an order for various quickbooks pro so i called gemini and they quickly told me that i could save a lot more money if i got a quickbooks pro multiuser instead of a few quickbooks pro single users. they saved me a lot of money not only   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Decided to upgrade to QuickBooks 2002 and needed 3 copies, I called to place the order and wound up saving an additional $100 by following the sales person advise & buying the 5-user version vs. 3 single copies. I commend them for being straight forward   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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