Gateway, Inc

Customer Service is Lousy. I ordered one thing and received another and was informed that if I wanted what I originally ordered that it would be an extra $100.00 if I wanted to return the item that was shipped I would be charged a 15% restocking fee. The worst experience ever with a major Brand. I will never order another item from Gateway!

 I would not shop here again

I couldn't be happier with a company of any type. The people are always informed, helpful and cheerful (must in its self say something about how the company is run). Unlike one of the other reviewers I've had only excellent experiences with customer service and technical support. I did have the same question about store prices vs on-line prices and found out that if there may be an apples to apples difference, the store will adjust accordingly. On the part about China, I think the other reviewer is mixing up Gateway with Dell.
I'm now on my 6th Gateway, including 2 laptops and I'm getting a plasma HDTV for a Christmas present for the family. My loyalty is like so many other friends and coworkers.

 I would shop here again

I picked up a 510s desktop from the local store. Prices in the store did not match the prices on the web. Took an hour to get that settled. The machine is slow and will not connect to my network. Tech support was useless. This thing is going back to the store tomorrow. Buy from anyone else!

 I would not shop here again

I was waffling between a gateway and a dell. I waited until the day of my purchase and priced the identical systems and gateways way about 50 dollars cheaper. The technical support at gateway has been tremendous, I had a malfunctioning keyboard and they took excellent care of me. The satisfaction ratings for gateway has fallen but they do an excellent job. Gateway made a mistake by building brick and morter store as the dot com companies crashed, and caused them to slip from the lead of computer manufactures. An excellent buy!!!

 I would shop here again

Overall I am EXTREMELY satisfied with dealing with Gateway. With their on time delivery, excellent customer service and wonderful products, who could ask for a better store. I'm not sure what the negative comments are about, but nor I or my peers have ever had a single problem with Gateway or their products.

 I would shop here again

I have been very impressed with gateway after having my machine for almost 4 years now it is still in good working order, partly due to gateways excellent customer support. I first choose to do business with gateway because of the good reviews I had   Read full review...

 I would shop here again

It was the worst experience I have ever had with any vendor in my whole life. That is a strong statement, and I mean it. Gateway is not the company it once was. They have closed plants in Kentucky and Virginia and have dramatically cut jobs at othe   Read full review...

 I would not shop here again

I bought a computer from Gateway. After waiting almost 2 weeks to get the computer, it arrived DOA. After 4 days of trying to get an RMA or any kind of service (which I had actually paid extra to get the premium service plan!). After finally getting th   Read full review...

 I would not shop here again

If price is a factor...don't shop at Gateway. Everyone seems to have a price guarantee except for Gateway. I found out the hard way. I found the same digital camera at another store for $75.00 less. When I contacted Gateway their response was I could return the camera pay the 15% restocking fee and go and buy the camera some place else. Shop anywhere else and they would have refund your difference if your found the same product for a less price with in 30 days.

 I would not shop here again

I ordered a digital camera on September 22, it arrived on October 17. The new Gateway Brand camera was very slow, it took about 12 seconds from when you pressed the button for a picture to be taken. I called and complained, and they said I could return it, but there was a 15% restocking fee, thats almost $50, just to find out their camera sucks. I would never buy from them again. I would rather buy from a local chain store that would accept returns. It shows you that they don't even back their own brand name items.

 I would not shop here again

Great! I ordered a M500S on line and had no problems what so ever. It came on time and I love the product.

 I would shop here again

I agree, WORST run in the world. POOR to NO customer service, almost a month later and I am still waiting for a reply from their "concerned" department. They are not concerned at all once they get your money as that is all they want. BE WARNED and STAY CLEAR!!!

 I would not shop here again

I ordered a power cord for a Gateway laptop that I own. I was given a ship date 6 days out, when it did not arrive in about 2 weeks i called and was told that it's on backorder and it would be shipped out in six weeks. After six weeks i received a call from Gateway asking for me to confirm my order.

i called them back and canceled the order and bought a Targus universal adapter from a computer store in my neighborhood.

 I would not shop here again

Gateway fails again. My first experience with Gateway was back in 1998 when I ordered a $2400 computer system. Some phantom or gremlin must have eaten my order because I never got it. I called up customer service and gave them my order number. They co   Read full review...

 I would not shop here again

I ordered a power adapter for my laptop, since the old one exploded. I was told that it would arrive   Read full review...

 I would not shop here again

AVOID THESE CLOWNS!!! Purchased computer from them- never worked. Numerous attempts by them to repa   Read full review...

 I would not shop here again

I ordered a remanufactured Gateway Profile 4 off of Gateway's website. I received my confirmation a   Read full review...

 I would not shop here again

Found the best price at Gateway. Shipping was right on time(only took 4 days Fri.-Monday) according   Read full review...

 I would shop here again

Ordered a software package. Shipped quickly, had the proper packing slip but had some piece of MAC h   Read full review...

 I would not shop here again

I have a gateway laptop from '99. Back when it still seemed like a hip company. The powercord got   Read full review...

 I would not shop here again

Horrible Customer Service, product wasn't shipped when promised. I would never shop at Gateway agai   Read full review...

 I would not shop here again

I ordered a S820 printer from Gateway on 9/5. It was listed in stock and would ship in 2-3 days. A w   Read full review...

 I would not shop here again

Have ordered multiple business application products. Information and support has been far superior t   Read full review...

 I would shop here again

Sales people easy to reach, Tech help, customer support, impossible to reach. Worst customer service   Read full review...

 I would not shop here again

Customer service is horrible! Quality is in the minus, minus numbers. I've never had a worse experie   Read full review...

 I would not shop here again

I was looking for a networking card and pricing same the only troble here is that Gateway makes the   Read full review...

 I would shop here again

This is the second bad experience. Shame on me. I should have learned the first time. Both problems   Read full review...

 I would not shop here again

I don't understand some of the negative reviews about Gateway. My experience with Gateway has alway   Read full review...

 I would shop here again

Gateway carries the worst junk i have ever seen. I ordered a plasma Tv , That was the worst piece of   Read full review...

 I would not shop here again

I ordered a Toshiba 2 GB PCMCIA hard drive when on sale, and they promised me I would get one. Then,   Read full review...

 I would not shop here again

I ordered a Nikon AC adapter for my digital camera. It was a great price, with free shipping, and I   Read full review...

 I would shop here again

Don't buy here!! I received a coupon in the mail for $50 off any digital camera purchase from Gat   Read full review...

 I would not shop here again

Gateway is excellent. I am ordering stuff from web for about 2 years. This is the only site i got my order the next day though with free ground shipping   Read full review...

 I would shop here again

I got my Gateway Media Center Computer, April 29th 2003 and absolutly love it! I has everything I need to capture, edit and digitize all my videos! This was a great buy! I would suggest a Gateway to anyone. Rendering time for videos is really fast,   Read full review...

 I would shop here again

I ordered a Gateway Computer on April 1st and received it April 7th - overseas. This was spectacular. The only disappointment was the computer which was sold as a 500s Movie Creator Pc didnt come with the Pinnacle Studio as promised. After calling, they   Read full review...

 I would shop here again

I purchased the Gateway 700 against the advise of those with past Gateway "experiences". I now know what they were talking about. The power sypply failed within onw week of purchase. The replacement power supply arrived DOA. When I requested a   Read full review...

 I would shop here again

I have bought many items from Gateway. All of the experiences I have had, have been the best possible. I ordered a top of the line computer from them on a Saturday afternoon and it was here on Monday afternoon. The tech support seems a little uneducated,   Read full review...

 I would shop here again

The absolute worst do not believe what they tell you! Told me a camera was stocked as web site stated & still states, I req'd 2 day shipment. No answers on del'ry time - refused to cancel order - telling me it's too late in the process when it's not   Read full review...

 I would not shop here again

ordered a canon 10d and was promised that it would be shipped "overnight" on april 14th, on april 15th the salesman called and left a VM saying the camera had shipped and that i would receive an e mail w/ confirmation info..... this never came... i   Read full review...

 I would not shop here again

I ordered a Canon powershot S400 on 4/09/03 and just received it today. The estimated arrival date is 4/21/03 but I got it 5 days earlier. The camera is in very good condition. The sales representative is so friendly and always likes to help. They have   Read full review...

 I would shop here again