Gateway, Inc

Full review
Things started out great, I got the laptop I wanted for a good price and it arrived slower than I would have liked but on time. The computer was working fine for 7 days and then it quit. Tech support was helpful and we got it going again the same day. Then 4 days later it went down for the count. They called it Dead on Arrival and said it would be replaced, GREAT. Then the replacement did not show up when it was suppose to and I was not contacted to let me know it would be late. They gave another date, that day came to an end no computer. I called and they said two more weeks!! I had just waited two weeks. I did not want to be without a computer for a month! I said cancel the order, this was a Friday. Next day I bought a Compaq.

Then Monday comes and the replacement arrived. They did not even know it was being sent when I talked to them on Friday. So I did a return for both laptops. The replacement was not charged to me. The original was the first one I returned. Then a few weeks later the replacement. I was credited for the second laptop, not the first. Then began the two month task of trying to get a refund for the original DOA computer. First I had to prove that they received it. Then after that was done, it took another week and a half to get the refund. But it doesn't end there.

They credited me for the replacement laptop, not the original so I was short in the refund. Refund department is about an hour wait anytime you want to talk to them, which should tell you something. I bought this computer in August 8 2004 and got things straight on December 8 2004 after many attempts. Finally a very helpful person straightened thing out. Believe me I never thought I would have these kinds of problems.