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Bad products, bad fulfillment, OK customer service
by mtp85, April 30, 2008
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My first experience with Gardener's Supply has not been pleasing. Although delivered promptly, my simple order was filled incorrectly -- I was sent an item I did not order. The customer service person on the telephone was courteous and helpful but I had
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Great company, good customer service, interesting products.
by whitford, March 1, 2008
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We ordered the Deluxe Rain Barrel 75 gallons and the Diverter from Gardeners Supply. Cost was $139 and $25 plus shipping and a handling charge. I had a coupon for free shipping so saved some $. Gardeners Supply is good about giving out coupons and they
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WONDERFUL company! Great customer support!!!
by cmosley, November 15, 2007
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WONDERFUL company! I can't recommend them enough. I ordered a compost bin (the easy open composter) from them and it came with a tiny little crack in the corner. I decided to use it anyways, but after a couple months, the corner clip somehow came off and was missing. I wrote to the company and asked if there was some way I could get a new corner clip and I mentioned that it came slightly cracked. They responded right away and sent me a whole new compost bin within days, no questions asked. I have recommended them already and will continue to recommend them to people.
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All Things Gardening -- At Gardeners Supply!
by dlstewart, April 22, 2007
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I enjoy surfing through the Gardeners Supply online store and have purchased from them before. This time, however, I was on a specific mission. I was hunting for the perfect composter! Navigating the Website
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Was once great, now AWFUL!
by andy22111, December 27, 2006
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This Christmas, I ordered from Dutch Gardens (same company as Gardener's) for the first time. I attempted to order via the internet, but it seemed that the order didnt complete and I never received an e-mail confirmation. When I called the next
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Good shopping experience, one I would repeat.
by bjfandsr, July 11, 2006
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Very wide selection of items for gardeners. Hard to find organic items available. Site easy to navigate. Ordering was easy. Order arrived very quick!
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Excellent Shopping Experience !
by laplap, June 14, 2006
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The items that I ordered were delivered in record time. I only paid for regular shipping. I received exactly what I ordered.
One snag....something that I ordered was damaged beyond repair because the package was handled roughly in transit. I called Customer Service to make them aware. The lady I spoke with to be very responsive, apologetic, and they sent me a replacement at no charge. The items that I ordered online were described honestly and the quality was high. Ordering was easy and everything I wanted was in stock. Overall, I was extremely satisfied with my online purchase at Gardener's Supply Company. |
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It was fine, no hitches. the goods...
by Gardener's Supply Company Shopper, September 4, 2005
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It was fine, no hitches. the goods arrived in good condition.
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I had no complaints and was completely...
by Gardener's Supply Company Shopper, June 27, 2005
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I had no complaints and was completely satisfied, especially with the speed of delivery.
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Unfortunately we ordered the netting...
by Gardener's Supply Company Shopper, June 27, 2005
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Unfortunately we ordered the netting too late for this year. The company's quality of merchandise is excellent.
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Great product - fast shipping - good...
by Gardener's Supply Company Shopper, May 31, 2005
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Great product - fast shipping - good price!
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Though they sent me tracking...
by Gardener's Supply Company Shopper, May 15, 2005
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Though they sent me tracking information it did not work. The system showed that it has received the info for delivery but nothing more. I check the system each day and it never changed. After 4-5 days the package arrived while the system still showed nothing.
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high postage and handling. That is the...
by Gardener's Supply Company Shopper, May 9, 2005
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high postage and handling. That is the main problem or possible reason I might not order from here again.
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Gardener's Supply was the only company...
by Gardener's Supply Company Shopper, May 4, 2005
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Gardener's Supply was the only company I found that sold a quality solar-powered spotlight on the web. The entire ordering and shipping process was smooth and I am very happy with the light. I would definitely shop here again.
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Excellent, i will be a return customer
by Gardener's Supply Company Shopper, April 27, 2005
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Excellent, i will be a return customer
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I have shopped with Gardener's Supply...
by Gardener's Supply Company Shopper, April 16, 2005
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I have shopped with Gardener's Supply before and their service is always top-notch. I would easily recommend them to anyone.
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Very long wait for damaged items
by nancydrew108, February 2, 2005
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Terrible. I ordered three rain barrels from Gardener's Supply and one hose extender. The barrels arrived barely contained in the shipping boxes. They had gouges on the barrels, torn debris screens and not one barrel contained all of the parts needed to set it up. The hose extender faucet was crooked and leaked. Customer service was very nice about exchanging the items, but that doesn't make up for the lost time dealing with repacking and reshipping the items back.
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Awesome! Top notch store!
by starman5001970, January 22, 2005
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Great merchandise! They have some hard to find products such as the snow gauge I was looking for. I ordered one a couple of days before Christmas and it arrived 2 days later. They were very courteous when I called after I ordered it online to see how fast they would ship it. They understood my need to get it quickly and they shipped it right away with no extra charges.
Great store. I will buy from them again! |
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The model to which other on-line merchants should aspire.
by stbeeler, December 30, 2004
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I agree with the other reviewers of this merchant. I LOVE shopping on their site. It is very easy to use, and they keep you informed throughout the ordering and shipping process. Their prices are great. The shipping process is very quick. In fact, each of my orders were sent out by the company for shipping within 24 hours of my purchase. They packed each shipment very securely. The site offers many hard-to-find products. I just made my third on-line purchase from this company. I will continue to be a devoted customer.
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I have some time to garden now, so I recently decided to purchase a raised garden bed. I searched the web and located several retailers that offered what I wanted. Once I had narrowed down the choices, it came down to price and reputation of the
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My local gardening center is a wonderful place to go, and many of the people who work there year round know me by name. However, there are just some times when I can't find what I am looking for there. At those times, I have several online stores I
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I have dealt with this...
by ancake62_dt1, April 27, 2003
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I have dealt with this company for very many years and have never been disappointed. Their products are great - usually at the lowest prices available. They have quality merchandise. They delivery is
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Gardener's Supply - I love This Merchant
by mommyshop, June 3, 2002
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Gardener's Supply allows the gardener to find unique supplies for your garden. The web site is easy to navigate, very well organized! Departments include birding composting, decorative, flower gardening, furniture, greenhouses & sheds, home & health,
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great store whether you're from the town or the country...
by missfernie, May 2, 2002
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There are so many great things about living in a city but the one bad thing is that garden supply stores are poorly stocked and very expensive. That's where this lovely company based in Vermont comes in... They sell all sorts of tools and supplies for
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Gardener's Supply Online Store-EASY and FRIENDLY!
by joeandrews1, February 12, 2002
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The ONLINE STORE is very EASY to navigate and easy to order. If you have any questions, you may call their 800 number and they will assist you promptly and in a very friendly manner! I have been a customer for years.
Their PRODUCTS are all of Read full review... |
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