Gaiam

Full review
I exchanged a gift that a friend had purchased for me from Gaiam. Being unfamiliar with the company and not having any idea of the item's value, I first called customer service and was told that the item I wanted to exchange was priced at $129. I went to the website and saw the item listed at $129. I then picked out a different item for the exact same amount, plus an additional $7.95 for shipping. I then paid $17.50 to ship the original item back. Gaiam offers you no credit for shipping charges on an exchange. My exchange item finally arrived today with a receipt that indicated an additional $49. being charged to my credit card. 
I immediately called customer service and was told that the reason for the additional charge was that the original item was purchased for $79. and I had to make up the difference. When I asked how that was possible because both Gaiam customer service and the web site indicated the price at $129. I heard a sigh on the other end of the line and from that point on the conversation switched to an attitude of condescension and annoyance. 
He proceeded to tell me that the previous customer service rep was wrong and that there was no way anyone ever paid $129. for the item I returned. When I explained that I went to their website and saw it listed at $129. (which it is listed for even today Item 05-0472) I was met with steely silence and a curt "Is that all?" 
Bottom line: What was essentially an even exchange cost me $77.46 between shipping and their supposed "new price". Be very, very careful of this site. What most people don't realize is that Steve Case, founder of AOL, has invested tens of millions into this bogus holistic living site and I'm sure he's looking for a substantial return on his investment. There is nothing spiritual or holistic about these folks, they are a major league scam.