FurnitureBuzz

My experience with Furniture Buzz was Horrible.  The lack of support and service from their General Manager (Mike) was embarrasing and outright rude. We cancelled part of our order because it was delaying delivery of the remaining parts of our order.  Their service representative told us to expect a refund for the cancelled items. The GM, after two months of receiving nothing, told us their was nothing he could do for us and would not listen to our concerns/experience...he hung up on us...very unprofessional.  I've called the better business bureau to complain...they essentially lied to us and stolen our money.

 I would not shop here again

Absolutely terrible- ordered a twin bed through the Buzz and not only did they miss the delivery date once, but twice (stayed home from work to meet driver both times)!  When I tried to get the Buzz involved they ultimately didn't care.  I ended up having to eat the shipping cost after shipping company that were no shows decided to send item back to the Buzzards!

Just not worth the little discount offered.

 I would not shop here again

TERRIBLE shipping. They ship via YRC freight.  The shipping cost me over $100.  YRC wouldn't unload it off of their semi truck parked out in the road unless I helped them.  To top it off there was NO ramp.  YRC said if I didn't help them they would charge me another $50.  When I complained to Furniture Buzz, they said well you were notified of this policy in the order confirmation you recieved.  Had I known about this policy PRIOR to ordering I would not have ordered at all. Since when does a customer have to unload their purchase off of the delivery truck after spending over $100 on delivery?!  I will never purchase from there again.

 I would not shop here again

I ordered a 4 piece bedroom set from furniturebuzz.com and then read these reviews 2 days later and started absolutely freaking out.  I can now say that i have no reason to have freaked.  I had great services from them.  My bedroom set arrived in exactly 3 weeks, which was 15 business days. It was boxed up great, it had no damage to anything--2 big dressers, nightstand and mirror--no damage at all. I had good customer service everytime i would call to check on my order, which i did alot after reading these reviews. They had good customer service on the phone and sounded like they knew what was going on so i never cancelled my order, which i had thought about after reading this forum.  My new bedroom set is great, no damage, great price, arrived in reasonable time. I would definetly order from them again. Dont freak out after reading most of these reviews if you have already ordered from them--my experience was great and your will be too!

 I would shop here again

I ordered a 5 shelf cabinet 6/60/09 listed "in stock".They immediately deducted credit card funds.  They emailed next day that delivery could take 21 days or longer (not stated on site at time of purchase). Repeated checks of order status between 7/1 and 7/15 stated my "in stock" order was being processed. Canceled the order on 7/15 via email and phone since the order was never processed. They verified cancellation of order via email but refuse to refund my $123.40 to my credit card. According to phone rep: " refund has to be approved by credit department". They still refuse to respond the continues requests. I have contacted the BBB regarding the issue. 

 I would not shop here again

I found their website when looking for cheapest L-shaped desk in the style that I was searching for and was excited because it was relatively cheaper than all the other companies.  I guess this should have sent up a red flag for me. I   Read full review...

 I would not shop here again

Took my money on day one. Took a month to get a headboard! Lied online. Gave conflicting info in emails and online, all on the same page. I emailed constantly trying to get info. I kept getting the exact same emails of 'copy and paste' replies, never   Read full review...

 I would not shop here again

Excellent experience with furniturebuzz.  When we placed our order in the first week of May 2009, we did it by phone because we were doing a kitchen/dining room renovation, and did not want the diningroom set to be delivered too early.  I requested them not to have items shipped until after 5/29/09.   I called to confirm that we were ready for shipment on 6/1/09.  We received our furniture exactly one week later in perfect shape.  It was over 700 lbs., so I am glad my husband was at home to help the driver. I am thrilled with the quality of the product and Furniturebuzz was the best price on the internet.  I will definately shop with furniturebuzz again.

 I would shop here again

Terrible!  Delivered damaged products (3x's) and now refuses to refund my $ that they previously agreed to.  I now have damaged furniture that I can't do anything with because they wont pick it up.  I have filed a complaint w/ the BBB and   Read full review...

 I would not shop here again

The customer service at Furniturebuzz.com was terrible. I almost missed my shipment and it was on the way out of town after sitting 3 days and I had yet to be contacted that the order had even gone through.
When talking with Mike the manager he stated that several e-mails were attempted by Andrew and when I asked for dates, he hung up on me. I called back and got Andrew and he stated that he e-mailed me after the curio cabinet had sat in my town for 2 days.
I had already disregarded their customer service by this time and was fully communicating with Howard Miller Furniture Company because Furniturebuzz was so 'way out of touch'.
All these actions took place after I had to refuse first shipment due to surprisingly excessive damage. I am suppose to receive my second shipment today. I hope I am pleasantly surprised.

 I would not shop here again

No complaints here! I was looking for a small kitchen table and chairs for my Mother. I shopped around and found the lowest prices at FurnitureBuzz.com. Price was $57 lower then anyone else, even those with so called "free shipping!" And... no sales tax! I Placed the order late at night on Saturday 2/7/2009 and received an immediate email with order confirmation. On Monday 2/9 I received another email confirmation, and on 2/10 I received an email confirming shippment, which included the FedEx tracking information. My order was delivered to my front porch on Thursday 2/12/2009. What more can you ask for?

 I would shop here again

OK So I don't feel so bad.. I am in Good Company...

Ordered Desk over phone.. after website was iffy between backordered items and limited availability.. So I called in to confirm... Desk was ordered.. and like EVERYONE ELSE.. waited!.. and waited.. finally I contact them.. whadduyah know.. its was backordered, but it wasn't thier fault.. oh no Mayline just did not update them in time.. aha.. pass the buck.. well the next time I won't pass my buck thier way.. Michael Philips Customer Care Supervisor.. did not seem to really CARE.

 I would not shop here again

On Sunday January 25, 2009, I ordered what was listed as a bed.  It was a Kathy Ireland Meadow Gardens twin bed.  I also ordered the matching dresser.  I was excited about the free shipping, and I fell in love with the style of the bedroom   Read full review...

 I would not shop here again

First they charged my creditcard same day I purchase. Now Its been 23 business days and nothing about my TV stand.  They always promised me that it will send by the end of the week but that never happen.  Had to cancel the order.  At least the new shop I chose have the item in stock and already send it the item in 1 business day.

 I would not shop here again

I placed two orders with Furniturebizz. Both came within the stated delivery time. Customers should be aware that delivery of large furniture items (unless you pay for white glove delivery) will be delivered to street side and you are responsible for getting the product inside the home.
The dresser quality was okay but probably not worth the $840.00 I paid. The chair was only $70.00 but has a split in the seat and we are one month later still trying to get this replaced.

With the quality of the furniture and the lack of slowness in  resolving the damaged chair seat, I will not be ordering again from Furniturebizz.

 I would not shop here again

I was looking for bookcases and found one that fit my requirements.  They were only available from 2 places, furniturebuzz and amazon.  I looked at all the reviews for furniturebuzz and decided no way was I going to buy from them, their   Read full review...

 I would shop here again

I recently purchased a Powell Wilmington coffee table with stools as well as the matching chest. I don't typically leave reviews but thought I would in this case as the previous reviews about FurnitureBuzz were very mixed.

First, Furniture Buzz was the most competitive pricewise with very reasonable shipping charges for these very heavy items.

They communicated appropriately to promply confirm order status, provide tracking #s. Shipping through third party was prompt and courteous.

The furniture was very high quality, properly packed, and as advertised.

Overall a very positive experience all round. I would recommend purchasing from them again.

 I would shop here again

 I recently bought a hutch from Furniture buzz.  It arrived within the time frame they told me.  I had a question and they answered it within a hour after receiving it.  Package came right to the door. Needless to say, I love this   Read full review...

 I would shop here again

I have never written an online review, but felt absolutely compelled to do so after this experience.Delivery was a COMPLETE NIGHTMARE!! I ordered a desk and while I was finalizing my order, I noticed a suggestion that I   Read full review...

 I would not shop here again

I ordered an Lshaped desk from furniture buzz on 8/8/08. After an email saying the item all was backordered, I called and asked when it would be shipped out. The man I talked to was polite and said that there was actually an item in stock and that it   Read full review...

 I would not shop here again

Yet another Internet scam. That maybe a little harsh, but it's another lesson I have learned about what to buy over the Internet and what not to. I purchased a dining set from them in Nov '07. I knew by the price that it would obviously not be top of   Read full review...

 I would not shop here again

Do not expect a timely response when it comes to customer service. I ordered a bedroom set about 3 weeks ago and then I emailed 2 WEEKS ago to confirm my order and see if I could get an ETA or find out if someone would call before they came....anything.....I then emailed again in another few days and then again after that....still no response. I agree with other consumer....there must only be two people working the whole business. I just wanted a quick confirmation that someone was alive there and received my order. Now I am very nervous about my order because the money came out of my checking account fast enough but no one can even answer an email?? I'll wait a few more days and my next step will have to be the better business bureau. I even checked BBB and am now surprised they had a good rating on there.

 I would not shop here again

To All Consumers:

Please be advised on FurnitureBuzz.com Their markup is way above other online furniture stores.

I purchased the following item for $452.00:
Luxe Solid Wood Credenza (Model #RTA40167).

**Other companies are selling this item for $132.22!!!

They also state that they have price matching. Don't believe it. They refused to accommodate a first time customer.

Do yourself a favor. Don't purchase anything from this
company.

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Their price:
http://www.furniturebuzz.com/products/StudioRTA/40167.htm

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Other Online Stores!!
http://www.rta-furniture-online.com/studiorta_RTA40167.html

http://www.ifurn.com/studiorta_RTA40167.html

http://www.contemporary-furnitureonline.com/studiorta_RTA40167.html


 I would not shop here again

I wanted to post my positive experience with this company since mostly negative things have been said here. I ordered a Powell desk and it was in excellent condition and arrived in a timely manner. I called Furniture Buzz prior to arrival because I was concerned with some of the ratings given and my concerns were laid to rest. I found the customer service above acceptable standards and felt very confident that I was dealing with a competent group. I would definitely order from them again.

 I would shop here again

I decided to take a chance despite all the negative comments about delivery. The delivery was exactly as promised: 3-4 days out of the warehouse (it was 4), then 6 more days across country to Seattle. Total: 10 days, which is almost as good as a cross-country letter. I was able to follow the transportation progress via FedEx. I haven't opened the Bush desk package yet, but there are no dings or dents in the cardboard so I'm expecting all is well. Kudos to FurnitureBuzz for their prompt delivery and spectacular price (less than the price Bush advertised PLUS free shipping!)

MaryfromSeattle



 I would shop here again

I ordered a vanity for Christmas and FedEx returned it damaged even before getting to my house. It will be over 6 weeks. Don't believe their estimated shipping time. For what they are listing on their website, they won't even get it to their warehouse by what they indicate.

I will never shop here again!

 I would not shop here again

I ordered a table from this site at the beginning of December. I called to find out what the status was because it had been a couple weeks and I had expected the item to have arrived. I had been sent a email stating it had shipped so I figured maybe it   Read full review...

 I would not shop here again

We first used FurnitureBuzz to order some home office furniture over a year ago. It arrived on time and in great shape and we were pleased with the price. A few months later we followed up by ordering an entertainment center. While it took a   Read full review...

 I would not shop here again

Don't shop here. I ordered a Kathy Ireland bar and dining table. The products finally arrived. When I opened it up , the glass for the bar was broken. The table top was severely damaged. I e mailed them, Jolene responded that since it was accepted, they would not do ANYTHING.

The glass was a box inside a box and we would not see it was broken. I contacted the owner and they agreed to replace the glass in 6-8 weeks. I doubt it will ever come.

As for the table top that has exposed particle board and it totally unusable, they said there is nothing they will do.

What ever happened to customer service?

 I would not shop here again

Ordered on-line "from their warehouse" on September 10th. Received merchandise on October 2nd. They did not have the product in stock as stated. They spent three more days before reshipping from the manufacturer.

 I would not shop here again

I ordered my furniture on June 27 07. I received it on July 18 2007, so the 3-4 weeks promised shipping was met, however the quality of the item was very poor. I ordered the Kathy Ireland Sorrento dresser and mirror, I guess you get what you pay for. It   Read full review...

 I would shop here again

I have shopped with FurnitureBuzz many times over the years and I have never had a problem. Everything is always on time and in good condition. The furniture is packaged very well. They are also a lot cheaper than anyone else I can find and if they are not they will price match competitors. The customer service people are always very helpful. I will continue to buy from them and tell my friends.

 I would shop here again

I am still waiting on my furniture. I placed an order and waited for about two weeks, while on the website my order was still processing. I called and they stated that my order was in the warehouse, and it should ship out the same week.. Still waiting....still processing....no e-mail, no communication....

Also, they want to charge you a $50.00 fee to have the delivery driver take it inside your door. It states that the driver travels alone, and you still may have to help him take it off of the truck.

Ummmmm... I weigh about 110 pounds. How the heck do you expect me to help you unload furniture? Isn't this what a delivery driver is supposed to do? Shenanigans!

I would not buy from them ever again!

update: I finally got a tracking number after I called again, and it showed that my furniture was in my city, but they couldn't deliver it until next week! After all that, my husband just called them and told them he wanted to pick it up himself. I guess I'll have to pay him the $50 smackers to unload it. :)



 I would not shop here again

I'm surprised with the number of negative reviews posted here. I ordered a Sauder Home Theatre from FurnitureBuzz on 4/18. The website said to expect 7-15 business days to receive it. I received an email update every step of the way and I received my item, in great shape, in 14 business days. No complaints at all. On top of that the price was about 30% cheaper than I could find anywhere else.

 I would shop here again

Furniture Buzz got my order to me within their estimated time. Every time I call to get an update there was someone there to give it to me. My order arrived quickly and I was really satisfied with their service. This is my 3rd time I have dealt with this company.

 I would shop here again

Ordered several items, bookshelves, media tower wardrobe, L desk, prices very reasonable and everything was listed as in stock and shipping within 3-4 days. Called in 3 and was assured that everything will ship by Friday. When it did not called 2/9/2007 to check the status and found out that bookshelves were discontinued and company was holding order because it to make long story short 2 emails later which were ignored and 4 phone calls with very long wait times i found out that rest of the order would not ship until mid march because desk went on back order at this time. And they would not ship items separately Canceled the order waiting for a refund.
I was never contacted about problems and had to pry information from them

 I would not shop here again

I ordered a computer desk and hutch on 1/9/07 it has shown as being in process since that date...called and was told they have it but it is taking time for them to ship it out...yes my charge card was charged on the 1/9/07... sent numerous e-mails...only one answered...again saying it is taking time to get the order out...now after calling again they are telling me...next week! What a joke...but the price had now gone up on the product and I'm not giving in...I am beginning to think they want me to cancel the order... NEVER order from these people!!!

 I would not shop here again

I bought an item that was listed as in stock and my credit card was changed immediately at the time of the order. Even a week later, the item was listed as in stock. Only after I asked repeatedly was I finally informed the item was actually on back order. I do not know if they are dishonest or just incompetent, but this is an outfit to be avoided!!!

 I would not shop here again

Ordered a computer desk 14 days ago and not a word from them as to when I will receive the desk.It was on my credit card that I already paid.I sure hope this won't be a nightmare.I should have read Epinions.com first.

 I would not shop here again

I've tried to order a dining table set from them. They were listed as "in stock" and my order confirmation came through without a hitch. I waited my 7-21 days per their request on the site. I inquired about the status and they said the chairs were   Read full review...

 I would not shop here again