Furniture On The Web

Full review
"In April 2007 I purchased the round cappucino pedestal table with butterfly leaf from Furniture On the Web and will never buy from them again due to this table's very poor quality and their horrible service and return policy--BUYER BEWARE!! The table had a dent on top, numerous wood parts broken and/or falling off and I had to have the table feet resecured by a carpenter with my own provided metal straps because the screws didn't hold the feet in place. The table fell down! It is just an awful product from Malaysia! Unfortunately, I wasn't able to meet Furniture on the Web's stringent return policy...YOU MUST OPEN IT WHEN DRIVER COMES, NOTE DAMAGE ON SLIP AND THEN NOTIFY THEM WITHIN 24 HOURS AND FILE A CLAIM WITHIN 15 DAYS! Since I couldn't put it together for a couple of weeks after receipt...was finishing up some remodeling in my kitchen, I had no recourse but to fix it as best as possible and live with it. All I asked of them was to post my complaint about the quality of this product and they refused! How's that for 100% customer sat? No question I will never again buy from them. In hindsight, I should have read epinions before ordering from them as I now see there are a number of complaints posted in addition to a comment indicating that the BBB has over 100 complaints on them! Buyer beware of bad claim policies, poor products and lack of customer satisfaction with FURNITURE ON THE WEB!
Posted by Patty R, New Jersey