FumFie

FumFie
 
Average Rating: 4.18/5.0 store rating
Customer Service 0
On-Time Delivery 0
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received good prices and quick service

by Fumfie Shopper, December 28, 2010
received good prices and quick service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

two issues for me: long hold times on...

by Fumfie Shopper, December 27, 2010
two issues for me: long hold times on the phone (and they require a phone call to confirm the order) search engine not very good. i typed in the exact lens i was looking for and several variations, it never found it. i then just typed in canon lens and got several others in addition to canon. i had to scroll down dozens of lens' before i found mine.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would have preferred to have...

by Fumfie Shopper, December 27, 2010
I would have preferred to have completed my order without having to talk with a representative, however, the person I spoke with on the phone was very friendly and professional, and did not try to pressure me. I did decide after talking with him to purchase an extra battery for the camera. Over all, I had a very good experience with FumFie and would order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I checked several websites Fumfie was...

by Fumfie Shopper, December 27, 2010
I checked several websites Fumfie was the cheapest and their security procedures to make sure I was the one making the purchase made me feel confindent that my info was secure.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Beware of hidden charges

by thebarrow, December 27, 2010
I made an online order from Fumfie after finding an exceptional price for a Canon camcorder.  I received an email letting me know that I had to call to verify my order.  Upon doing so, I was informed of a $38 insurance charge that would be   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
 

Didn't have first product I wanted...

by Fumfie Shopper, December 27, 2010
Didn't have first product I wanted even though the website listed it as "In Stock," but got a replacement in time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

great experience

by Fumfie Shopper, December 25, 2010
great experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

During online checkout, the cost of the...

by Fumfie Shopper, December 24, 2010
During online checkout, the cost of the shipping insurance was not calculated in the final total. Only after receiving an email, the day after I made my purchase, was I informed that there was the additional cost. When I commented about that to the customer support person, he was a bit rude to me. He said it was plainly stated on the terms and condition page. I checked and it was in the fine print. But I was still a bit upset with the attitude of this person. I would bet that he gets this complaint a lot. Fumfie should change the web page to show all cost when checking out.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Excellent customner service and the...

by Fumfie Shopper, December 24, 2010
Excellent customner service and the best prices on the internet.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My only problem with Fumfie is their...

by Fumfie Shopper, December 23, 2010
My only problem with Fumfie is their small print way of changing the price of their product by adding a shipping "insurance "charge. They added nearly $40 for this charge to the cost of the camera and it was not itemized in the bill. Unfortunately, this will make me reluctant to shop there again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent service, great prices. Had...

by Fumfie Shopper, December 23, 2010
Excellent service, great prices. Had one issue; received wrong Extended Long Life Battery (5 hour). Called customer service, correct Battery was sent out immediately. Kudos to FumFie for Outstanding Service! I will definitely order from FumFie again, and will certainly recommend others to thier business. Thank you FumFie. Jack Moody

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very helpful

by Fumfie Shopper, December 23, 2010
Very helpful

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very unprofessional

by nanda2010, December 22, 2010
I really enjoy online shopping. I purchased products online many times and never had problems. However, Fumfie was the worst online experience I ever had. I ordered a camera and after a few days I get a call from them saying that the order can't be   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

no problems with this merchant

by Fumfie Shopper, December 22, 2010
no problems with this merchant

  I would shop here again
Overall Rating: 5/5.0 store rating
 

There were many people downing them...

by Fumfie Shopper, December 22, 2010
There were many people downing them because of the verification call after the purchase. I understand why this happens and others should too. They are verifying that you are the one that made the order and seeing if they can sell you anything else that you might not have thought of. This is similar to someone asking you if you want a funnel when you buy motor oil. It is a common question from retailers so I see no reason why they shouldn't do the same thing. There were other complaints about them requiring that you pay for shipping insurance. This isn't that big of a deal, nor should it, since if the product gets damaged at least everyone has a way to get it replaced or paid for it. I purchased mine with American Express, which has its own insurance, but I understand why Fumfie does this. The only problem I had was that they charged more than they should have for the insurance. Shipping via UPS is about $.07 per dollar for items over $100. So on the $589 I spent it should have been $41.23, but they charged $58. So that is where the "Free Shipping" comes into play. Oh well, I got the camera I wanted for about $100 less even with the additional fees.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

all good

by Fumfie Shopper, December 22, 2010
all good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great shopping experience. My minor...

by Fumfie Shopper, December 22, 2010
Great shopping experience. My minor comment is that there was no tracking number given to me for the product. So, it was difficult to know the shipping status

  I would shop here again
Overall Rating: 4/5.0 store rating
 

experiencing an out of stock item was a...

by Fumfie Shopper, December 22, 2010
experiencing an out of stock item was a bit dissapointing - shipped similar model

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It all went well, but price was jacked...

by Fumfie Shopper, December 22, 2010
It all went well, but price was jacked up with $ 58 worth of insurance. That is very high.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

satisfied

by Fumfie Shopper, December 21, 2010
satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

was a little worried about Fumfie being...

by Fumfie Shopper, December 21, 2010
was a little worried about Fumfie being a scam...but they have THE BEST deals around. and everyone i know/talk to says the same thing. good stuff!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything went well. I ordered the...

by Fumfie Shopper, December 21, 2010
Everything went well. I ordered the camera and someone called with some questions on options available.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shady organization with whom I will never again do business..

by davebuff, December 21, 2010
Shady sales with no mention on the ordering page of the 7 percent charge I was going to receive for "insurance".  I called as is the process to verify the order.  He tried selling me an overpriced battery after I asked what the TOTAL price of the simple camera order was.  Told him I did not want the battery.  Again asked for total price including coupon discount.  It should have been 349.99 but he said 391.__  The extra being for insurance which is explained in the company policy.  Apparently a 7 percent surcharge.  After I asked to have the order cancelled he said he was not thru with the price reduction and he still needed to include the $10 coupon reduction (which was already in the 349.99).  I told him I could get the camera for $9 more including tax and he told me I was wrong.  I'm guessing that it varies by state as to whether or not they charge a person for insurance.  I ordered thru Amazon from another vendor for $8 more but I know this one is honest.  Will report their sales gimics to the FCC.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I was very impressed with the friendly...

by Fumfie Shopper, December 21, 2010
I was very impressed with the friendly service they provided. I was very happy with the delivery and my package came as scheduled. I would recommened this company to anyone who is looking for a good buying experience. Thank you Fumfie.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Awful, just awful. Don't be fooled, Fumfie is a scam.

by cameraman33, December 21, 2010
I recently purchased a digital SLR camera from Fumfie and regret every bit of the experience.  The sales and customer service staff are beyond dishonest (they misrepresented what's included with the product, insurance costs, warranty info, timing of your shipment), and if you're not satisfied with anything, they use very aggressive tactics to intimidate customers.
I am not one to write reviews but feel very compelled to let others know that if you purchase ANYTHING from Fumfie, you will regret it. In the end, I was fooled by their predatory pricing and upsell tactics, and wish I had just gone with B&H, J&R, Amazon, or my local camera store.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Best price. Quick delivery.

by Fumfie Shopper, December 21, 2010
Best price. Quick delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great value, excellent service

by Fumfie Shopper, December 21, 2010
Great value, excellent service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

WARNING WARNING NO GO

by ripsnort60, December 21, 2010
As others said here, DO NOT PURCHASE from this business.
First, the price is attractive enough to suck you in.
Then, they try to sell you more, and if you don't buy more, then there will be an additional 10% service fee that they don't tell you about online, only on the phone.

Think about it, they have an online service, then send you an email to call them and confirm the order?!? That should be red flagged right there.

DO--NOT--DO--BUSINESS with these NY shysters!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

good

by Fumfie Shopper, December 21, 2010
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Don't get lured by the low prices....

by Fumfie Shopper, December 21, 2010
Don't get lured by the low prices. Fumfie has hidden fees and one of the worst customer services I ever had to deal with. Despite advertising free shipping on their website and an initial invoice that didn't show any shipping charges, I had to pay an additional $120 for shipping insurance (Fumfie refused to ship without). This became only apparent after I received a phone call to confirm the order a day after placing the order. Shipping was also extremely slow. When my camera hadn't been shipped a full week after placing the order I called customer service. After explaining my situation, I was reconnected four different times. I was only able to finally speak to a customer service representative after I started my explanation with a plea not to reconnect me again. Of course, he wasn't able to tell me when my product would ship, but instead gave me the extension of a person in the shipping department. I tried to call several times, left a voice mail, but never received an answer. In the end, my camera shipped after a few days later but I barely got it on time before Christmas.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

fumfie would certainly be one of my...

by Fumfie Shopper, December 20, 2010
fumfie would certainly be one of my first choices thenext time to purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

placed the order, recieved phone call...

by Fumfie Shopper, December 20, 2010
placed the order, recieved phone call to conferm order recieved package UPS...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was good even though the product was...

by Fumfie Shopper, December 20, 2010
it was good even though the product was shipped a few days later than I expected. The price is good.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great customer service and...

by Fumfie Shopper, December 19, 2010
Great customer service and recommendation on battery upgrade

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Complete satisfaction, good job!

by Fumfie Shopper, December 19, 2010
Complete satisfaction, good job!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

JUST A GREAT EXPERIENCE.... WASNT SURE...

by Fumfie Shopper, December 19, 2010
JUST A GREAT EXPERIENCE.... WASNT SURE ABOUT ORDERING AT FIRST BUT WHEN I CALLED THEM SEVERAL TIME WITH QUESTIONS THE ANSWERED THE PHONE AND RESPONDED WITH A CALL AND EMAIL... NICE NOT TO TALK TO A MACHINE.....THANKS

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Canon put the wrong battery in the...

by Fumfie Shopper, December 18, 2010
Canon put the wrong battery in the packaging and I couldn't use the camera with out it. Fumfie immediately put a new one in the mail. I'm now waiting for the return label to send back the wrong battery, but in the mean time I'm lovin' my new camera!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I ordered the camera on a Wednesday...

by Fumfie Shopper, December 18, 2010
I ordered the camera on a Wednesday afternoon and it arrived on Friday, no order has ever been that fast. Very pleased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We were blown away at the level of...

by Fumfie Shopper, December 17, 2010
We were blown away at the level of customer service and pricing. We shopped around online and in-store and found the prices to be very competitive. We placed our order on a weekend online and received a confirmation call that night. Unfortunately, we found the hdmi cable we received was the wrong one, but one simple call and they shipped the proper cord right to us at no cost and allowed us to keep the original cord. I would certainly suggest fumfie and will continue to look for future purchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was called to complete the order. I...

by Fumfie Shopper, December 17, 2010
I was called to complete the order. I was asked if I wanted a 5 hour battery added to the order. I asked how long did the battery that came with the camera last. I was told only 20 minutes so I added the extra battery to the order. When I received the camera I looked over the owners manual that stated that it the battery would last 2 1/2 hours. I was obviously sold a battery under false pretenses. I called customer service and spoke with joe. I told him that I would like a call tag issued and a credit back to my card. He said that he would have to charge me $20 to do so and that their would be a 15% restocking fee. I asked to speak to a manager or owner. Joe told me that he was the highest ranking customer service representative and that the owner does not speak to customers. After letting him know that I would return the entire purchase, of which he seemed to care less, he transfered me to Tammy who at best could only offer me a 4 year extended warranty at no charge. Although useless to me, as I purchase a new camera every year to keep up with the latest technology and inovation, I accepted it as it was my only recourse. Would NEVER EVER PURCHASE FROM FUMFIE AGAIN..THE WORST CUSTOMER SERVICE AND DECEPTIVE SELLING TACTICS..IN SHORT CONNIVING LIARS.

x I would not shop here again
Overall Rating: 1/5.0 store rating

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