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Freshpair.com

Freshpair.com
 
 
Average Rating: 4.5/5.0 store rating
On-Time Delivery 4
Customer Service 4
See all Freshpair.com listings

Read 1,505 reviews
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Showing 1 - 40 of 1,505

 
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Shipping to Canada took longer (during...

by Freshpair.com Shopper, January 1, 2010
Shipping to Canada took longer (during the xmas season) than I expected -- about 3 weeks. Free shipping was GREAT!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have found this merchant excellent....

by Freshpair.com Shopper, January 1, 2010
I have found this merchant excellent. They send good to me internationally which is so good and if anything held up the delivery it was the strikes by Australian postal service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent experience overall. Only...

by Freshpair.com Shopper, December 30, 2009
excellent experience overall. Only suggestion would be to include search feature by fabric type on the site.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

great experience

by Freshpair.com Shopper, December 26, 2009
great experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent products and delivery

by Freshpair.com Shopper, December 25, 2009
Excellent products and delivery

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The panties are exactly what I had...

by Freshpair.com Shopper, December 19, 2009
The panties are exactly what I had expected. The price was very reasonable, compared to Macy's, and best of all the shipping was FREE. There aren't many things in life these days that are free. Thank you so much. You made my shopping experience easy and delightful.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was good, the free shipping was one...

by Freshpair.com Shopper, December 18, 2009
It was good, the free shipping was one of the best things i liked about the site, hope it dose not vanish

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered 4 pr. of shorts and was told...

by Freshpair.com Shopper, December 18, 2009
I ordered 4 pr. of shorts and was told there was a problem with the manufacturer shipping, and that it would take a month to receive these items, which I still have not received. So I went to Amazon .com and ordered the exact same items and received them in 4 days. Whats up with that???? Amazon uses fresh pair. com. ????

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Item is on back order and they stated...

by Freshpair.com Shopper, December 18, 2009
Item is on back order and they stated that it will ship as soon as it arrives.Was offered differnt color but declined.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good shopping experience but then...

by Freshpair.com Shopper, December 17, 2009
Good shopping experience but then changed int'l shipping policy on repeat order :(

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Most orders are shipped through the US...

by Freshpair.com Shopper, December 17, 2009
Most orders are shipped through the US postal service so you can not track. Still waiting for my order. This one has taken longer the others. might just be the time of year. Other orders placed have been shipped faster.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Freshpair has it handsdown over any...

by Freshpair.com Shopper, December 11, 2009
Freshpair has it handsdown over any other on line web site for men's underwear, clothing and accessories. Communicaion was great, ALL shipments have been right on time and in perfect order, EVERYTHING to my satisfaction. My ONLY regret is that I'm not a millionaire and can buy EVERYTHING Freshpair offers for sale. And, as if to make matters worse, Freshpair is ALWAYS adding the NEWEST/HOTTEST items to it's line, so it's never-ending! I'm hooked for life!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Freshpair gets it right - easy website...

by Freshpair.com Shopper, December 8, 2009
Freshpair gets it right - easy website to use, good prices and free shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product selection un-supassed!!

by Freshpair.com Shopper, December 5, 2009
Product selection un-supassed!!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

You guys are great!! Love shopping on...

by Freshpair.com Shopper, December 5, 2009
You guys are great!! Love shopping on line and the reviews are very helpful. Stuff ships right away and who can complain about delivery time when the shipping is free!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Site easy to navigate. Was easy to...

by Freshpair.com Shopper, December 2, 2009
Site easy to navigate. Was easy to find just what I wanted. No complaints.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good

by Freshpair.com Shopper, December 1, 2009
Good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Thank you. Just what I orderd.

by Freshpair.com Shopper, November 29, 2009
Thank you. Just what I orderd.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

need more colors in this style of...

by Freshpair.com Shopper, November 27, 2009
need more colors in this style of panties and i would do business with them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My experience with ordering through...

by Freshpair.com Shopper, November 24, 2009
My experience with ordering through FreshPair was acceptable. However, the product I ordered wasn't exactly what I expected it would be based on the product description versus what I was looking for.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Quite easy and fast!

by Freshpair.com Shopper, November 22, 2009
Quite easy and fast!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent selection; very pleased with...

by Freshpair.com Shopper, November 22, 2009
Excellent selection; very pleased with the product & the service. I will definitely purchse from this merchang again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

At last bras that fit well and look...

by Freshpair.com Shopper, November 21, 2009
At last bras that fit well and look great and panties that don't creep up!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i like the reviews on the site, I wish...

by Freshpair.com Shopper, November 19, 2009
i like the reviews on the site, I wish the selection was broader, especially in sleepwear and lingerie sets. Service is always excellent, and returns are simple.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was problem free transaction and...

by Freshpair.com Shopper, November 19, 2009
It was problem free transaction and items were delivered internationally quicker than stated.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I recently ended up on Freshpair.com when doing a search for a certain body shaper to wear with a dress I bought. I had never shopped on the site before but they had what I wanted for a so-so price. I took a chance and ordered it. I had no major   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Completely satisfied

by rollo29, August 27, 2009
Good variety, only place I could find grey CK classic briefs. Fairly quick delivery(to Sweden) about two weeks and delivered to my door! Pretty much perfect.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Totally Dishonest and a fraud

by maumby, May 12, 2009
This store is dishonest!  I ordered one bra from them.  I took it out of the box for about 2 seconds to try it on and then put it back to return.  Now a week and a half later I got an email stating they are charging me a restocking fee because it was "soiled".  It is a blatant lie!  I called and the manager was "away from her desk".  I am sure this will be a total nightmare to get someone on the phone but there is no way I am paying 19 bucks to try on a bra for 2 seconds!  DONT ORDER FROM THEM!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Very poor!

by arleyg, May 4, 2009
I ordered a half of a dozen pair for myself and girlfriend. Only half arrived, and the rest on back order. One pair was not the right ones, so I sent it back with a written explanation that they sent the wrong ones. I get an e-mail saying they received the returns, and they are charging me$4.75 for damage. What?? I returned the wrong ones they sent me and explained in writing. What don't they understand????
I even had to pay postage to return the wrong item sent. I sent an e-mail telling them to take me off their e-mails an advertizing lists, and to cancel all the back ordered items. I received another e-mail saying they would check into it. I sent one back saying I didn't have much faith in their customer service as they already charged me, and I had to pay to return their mistake, and the other half of my order was on back order. I do not recommend this company to anyone that expects customer service, or that they will get what they ordered. Stay away!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Awful! Never again!

by braless, May 3, 2009
I am very angry about my shopping experience with Freshpair. Receiving the order, acknowleding returns and return fee price gouging! $37 was deducted from my return order. I will never shop here again! Terrible service, slow delivery, expensive punishment for returns!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Absolutely Terrible Experience!

by sometimestechy, April 24, 2009
Delviery speed okay. Order accuracy perfect. Customer service unobserved. Overall satisfaction terrible.
I bought four pairs of 2eXist underwear from this site. They got the order right - I got exactly the pairs that I requested but two of the pairs that I received were not wrapped at all in the box. They were delivered "loose" in the brown box. For all I know, someone took them off and threw them in there. I will never, ever, ever use this merchant again.
This is particularly unsatisfying because I am accustomed to buying my underwear at department stores. I am quite accustomed to buying my underwear in a box. Packaged, somehow, you know, so that I am sure I haven't got anyone's "junk" all over my trunks.
Supremely Unsatisfying Experience.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 
FreshPair.com seems to be concerned only with receiving orders and collecting payments. If your order actually arrives, it's a happy accident.Beware the free shipping offer. Nowhere on the site do they tell you free shipping is via FedEx   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Never Again

by lighthouselady, March 30, 2009
Do not order from this company.  They charge a 25% restocking fee on bras that are taken out of their package!  I ordered two different sizes, neither one fit, and was charged almost $19.00 for restocking.  How the heck can you tell if a bra fits if you don't take it out of the packge and try it on?????  The bras I returned were not soiled in any way and were in pristine condition.  I will never order from Freshpair again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Difficult and costly to return items to Freshpair.com

by lbholloway, January 26, 2009
They were very very slow to fill and ship my order. However, I wasn't too concenerned, as I don't expect quick shipment on orders that come with free shipping.

I mistakenly presumed that their returns policy would be similar to Zappos or other large online retailers, but found that Freshpair.com doesn't pay for shipping on returns. I feel that since they sell merchandise that frequently needs to be returned or exchanged for a different size, they should include the pre-paid return labels like many other big-name merchants. I would not hesitate to order from them if they offered this service, but since I will have to pay $$ to have the items returned (they also require you to pay for package tracking/confirmation), I don't think I'll be ordering from them again, as any money I saved has been lost.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 2/5.0 store rating
 

The worst online store ever!! do not shop here!

by cliveowen, January 21, 2009
If you are thinking about making a purchase from this website, THINK AGAIN. they sent me wrong items but expected me to pay for the return. their customer service is not just horrible but your worst nightmare. and don't be fooled by their cheap prices. there's a reason why. they have old stocks from manufacturers so the quality you see at the store is not what you get from this website. i will never shop here again. it is indeed the worst online store of all. If anyone has said good thing about this company, they must be people from freshpair, clicking their fingers so they have a few positive feedback on epinions. When you see so many bad reviews like this, you gotta wonder,, why!!! do not buy from them. you'll get screwed.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Slow Shipping: do not use freashpair.com

by yayoubetcha, December 19, 2008
They are the typical scam.  They say my order would arrive in 4-8 days.  Then on the 8th day, magically, USPS indicates "notified by the shipper on December 18, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

Now, it means they will delay my shipment for another week.  Now their excuse will be "it's in the mail".

I feel like an idiot that I didn't check the reviews at Epinions, and the OBVIOUS fake reviews of 5-stars.  They clearly SPAM epions with 5-stars from multiple email accounts.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Pleasant experience.

by Freshpair.com Shopper, April 17, 2008
Pleasant experience.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good experience -- I'll be shopping...

by Freshpair.com Shopper, April 16, 2008
Good experience -- I'll be shopping Fresh Pair again>

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great selection and price

by Freshpair.com Shopper, April 15, 2008
great selection and price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping experience was very good. Item...

by Freshpair.com Shopper, April 15, 2008
Shopping experience was very good. Item that I wanted was in stock and the shipping was very quick. I would definitely shop with Freshpair.com again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

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