Frames Direct

After reading the other reviews, I have some recommendations: (1) MEASURE carefully (2) Use your local optometrist for help with measurements (do not "Tweak" them). (2) Use old glasses to get starting measurements. (3) Don't depend on the sizing   Read full review...

 I would shop here again

Even though the online shopping experience seemed easy enough when I ordered a pair of non-prescription sunglasses, somehow they managed to screw up my order by sending the wrong item.  I contacted FramesDirect by leaving a voicemail for customer service and NEVER heard back.  Finally I contacted the sunglass vendor who did address the issue but took well over a week to right the problem. 

Advice:  Do not buy from FramesDirect.  Find another vendor for your optical needs. 

 I would not shop here again

I never write reviews, but I have to tell everyone how awesome this site is! Despite seeing some negative reviews, I'm glad I followed my gut and went ahead with the purchase. I got EXACTLY the sunglasses I ordered in one week. Free shipping too. Frames Direct saved me over $100 on my Prada sunglasses. Thanks for everything. I'll be shopping here again and telling everyone about your site.

 I would shop here again

Very very slow service ( >1 month ). Very rude customer service, especially the one named dianna, not helpful at all, instead blaming customers.

Cheap price. But beware, the quality is NOT as advertised, refurbished frame and second class lenses.

When you shop for glasses, you want the best customer service you can get to deal with returns and exchanges. Framesdirect.com is NOT the place you want to go to.

 I would not shop here again

My experience with Frames Direct was ridiculous! I called them to check the vertical height on a few frames that I was interested in ordering to try on. I was told by the operator that she was "not allowed" to give me the vertical height measurement   Read full review...

 I would not shop here again

Delivery speed: quick! (I live a few blocks from their 'office'...I picked them up). Order Accuracy: I ordered the Transitions Lens option; while the lens do indeed 'transition', they come no where near the transitions lens my friends have, nor do   Read full review...

 I would not shop here again

I too had difficulties with Frames Direct's return policy. I purchased a $250 pair of rimless frames which I immediately took to my optometrist upon arrival (my insurance only covers work performed by a provider.) Two months later, when the lenses had been created and the eyeglasses were complete, I discovered that the temples of the frames were too short for my face. I then contacted Frames Direct, hoping that, under these unusual circumstances, they would make an exception to their 30 day return policy. I was wrong. Even more frustrating, the representative that I spoke to rejected every potential compromise that I suggested. That is the company's policy, she insisted, and there can be no exceptions.

In sum, I would not recommend Frames Direct to anyone who is not absolutely sure that whatever they wish to order will fit their needs.

UPDATE: After I pursued the matter, FramesDirect eventually agreed to an exchange. If anyone else is ever in a similar situation, I recommend (1) calling and not e-mailing or chatting, and (2) being persistent.

 I would not shop here again

I recently bought two sunglasses online from FD.It would be a xmas present for my mom and my sister. The products arrived few day late but one day before xmas, however both products arrived scratched as it was used. Plus one of the product didn't even look a sunglasses, the material was so bad that you could think it was a toy sunglasses for kids. I sent the sunglasses back to FD on the same day I received them asking for a total refund and until today they didn't me. So, today I tried to contact them throught their online help saying that I wanted to write a review. They told me that they only post good reviews on their sites. And this is the reason why I am here posting my bad experience with Frames Direct. NEVER BUY FROM THIS COMPANY!!!!

 I would not shop here again

I have been purchasing contacts at a reduced rate online, and decided to see if I could do the same when time came to get new glasses. While most people I spoke to were unhappy with cost of purchasing glasses at a Optical shop, they were skeptical   Read full review...

 I would shop here again

I ordered the glasses about two months ago, just got them today. They were delivered by post, to Romania. In the delivery address I mentioned the name of the company I work for, since they are delivered during working hours. Of course, the Romanian postal office considered the company to be the recipient so they wanted to charge for the customs accordingly. Needless to say that I almost had a nervous brake-down while talking to the postal officers.

I had to wait for 30days for the package to be returned to sender and reshipped by FedEx.

The customer support is one of the best I ever encountered (across US, Canada, France, UK and Romania), the product is excellent.

Thumbs up. All 3 of them :)

 I would shop here again

What a huge mistake from ordering from Frames Direct! I ordered a pair of sunglasses (non prescription) in May. I got every excuse in the book as to why that have not arrived. After waiting from May until August I finally demanded they refund my credit card! Complete disaster of a company...do not trust them whatsoever!

 I would not shop here again

I purchased my first pair of eyeglasses from framesdirect.com. All totalled, I spent less on frames and lenses from framesdirect than I would I have paid at a local eye center. My glasses arrived 11 days after I placed my order and are exactly what I had ordered. There was a slight delay in shipping because my lenses were cut but did not meet quality standards and had to be recut, but I received a phone call from a framesdirect representative about this. Overall, I would say that my experience was pleasant and I would buy from them again.

 I would shop here again

My initial ordering experience with Framesdirect.com was very nice, I was contacted by a customer service rep a day after I placed my order online. Although when they mentioned that there would be an extra charge to make my rimless lenses I thought it   Read full review...

 I would not shop here again

Prices higher than all other internet stores. Very questionable customer warranty and return service. Try to sell you things that you may not need or want. There are better places to buy eyeglasses on the web.I would not buy from them again.

 I would not shop here again

I don’t know if the overwhelming negative reviews caused this firm to get on the stick, but I am pleased as punch with them. I was in a style dilemma-a genuine emergency broadcast. I need stylish frames, as now I am a custom decorator. The trouble is   Read full review...

 I would shop here again

Great Experience. In 15 days my glasses were delivered as I ordered.

I had no problems at all with them. Since I placed the order until I received the eyeglasses everything came just perfect.

Fabio Suguimoto
São Paulo - Brazil

 I would shop here again

I made the mistake of not checking out the reviews of Frames Direct before ordering - my bad. They claimed to have the frames I needed for my girlfriend in stock - not true. 'Sabrina' at Frames Direct called and left a voicemail for me nearly a week   Read full review...

 I would not shop here again

If I can save one person the disappointment of dealing with this company, my time in writing this review will be well-spent. This incident occurred two years ago, so some particulars of the site may have changed, but I would not deal with them again no m   Read full review...

 I would not shop here again

I ordered 2 pairs of Kenneth Cole Top Hat Sunglasses from Framesdirect.com because they were on sale for about $76.00. My order went through and when I went to check the status of the order the next day the status read "available, not ordered". Meaning th   Read full review...

 I would not shop here again

I had been thinking about changing my eyeglasses to a more "hip" style. After trying on a pair of g   Read full review...

 I would not shop here again