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FragranceNet

FragranceNet
 
Author's Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 3/5 stars
On-Time Delivery: 4/5 stars
Selection: 4/5 stars

Horrible customer service!

 
A review by emm02382 written on Dec 26, 2002
Full review
I added a Halston makeup kit to a Christmas fragrance order. When I received it, the colors were completely different than what was on the website, the nail polishes had been opened and were dried out and the lipstick appeared used. I notified customer service and they said I could send it back at my expense, but they would also charge me a 20% restocking fee. I emailed them back and told them that would mean they would only refund $3 of the $10 that it cost and they never responded. Their customer service is awful and I would never do business with them again.
 

About the Author

emm02382
a member of Epinions.com
Reviews Written:  2
 
 
 
 
 

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