Foto Connection

"Free" with purchase items have extra shipping costs that are not mentioned before you purchase. Very high shipping costs and will not combine shipping. Extremely rude customer service that gets mad when you do not add additional high priced add-ons. Sent me a refurbished camera when the webite clearly states "Brand New Factory Sealed". Many other bad reviews on other websites I have no idea why they are rated so high on this site. Worst seller ever in my 10 years of online shopping.

 I would not shop here again

What a waste of time with this awful store!! I placed an order with them on the 30th of March, right away I got 4 emails, and two emails contained invoice and information about the store. The other two emails simply wanted me to call them for credit   Read full review...

 I would not shop here again

Buyer Beware!  I purchased a washer on in June of 2009, it never worked from the get go.  The told me I had to contact a company named Hire America to do the service work after about 10 phone calls and 3 months we finally had a technition come out and "fix" the washer except guess what is still did not work.  I have been working with the liars at Hire America for months and waiting for the new replacement washer; every time I call they tell me that it is in process and at corporate.  I cannot get my wahser replaced and FotoConnection does not care nor does Hire America.  I have not washer and they have my $700! How is this legal????  Do not buy from FotoConnection no matter how cheap it is.

 I would not shop here again

Bought a "new" camera. Got some after maket packaged thing. Returning it was almost impossible and was hit with a restocking fee of $40. Scammers!!!

 I would not shop here again

Would not recommend this business. I ordered a Panasonic blue ray DVD player on the 11th of December 2008 for my Husband’s Christmas gift....I thought that would be plenty for shipping, even if the item was back ordered. I received only one   Read full review...

 I would not shop here again

They claimed that I would recieve my camera in plenty of time for my vacation.  I even paid extra for fast shipping.  I kept calling and recieved more promises but no camera.  Time to go on vacation and no canmera.  Broken promises and poor service.  I should have shopped somewhere else.   

 I would not shop here again

On 8/5/09 I thought I purchased a samsung ln55b650 at a great price.  I filled out all their on line paperwork  and received conformation of purchase.  Two days later no tracking number, I check my card no transaction has been placed . I   Read full review...

 I would not shop here again

I ordered a Canon EOS 50d with 24-105 l Series Lens.
Best price I could find on the internet. Salesperson Mikeg ext 2077 was extremely knowledgeable, and more importantly very polite.
Camera was delivered in 4 days and Mike even called me the day it was delivered to see that it was delivered to my satisfaction.
Overall very pleased with Fotoconnection and especially Mike Green !
Thank You Mike.. I'm really enjoying the camera

 I would shop here again

I ordered the Canon PowerShot SX1 IS from the Foto Connection Online Store.  I received the order exactly when they said it would be delivered and it contained all of the promised components.

Mike Green from Foto Connection called a few days later to ask if the camera was working well.  I said I would have to call back because I had ordered a 16GB SDHC from another source that had yet to arrive.

It finally arrived but as I began to explore the camera the viewfinder was grainy and fuzzy while the LCD display was really sharp.  I called and actually reached Mike on the first try, as he said I could.  He searched for a minute or so and solved the problem:  a small knob near the viewfinder perfected the image, both with and without my glasses.

It is one thing to actually reach a person that promises to be there.  It is a total surprise when they really help.  It may seem like a small problem but I am confindent that more complicated issues will be handled with the same care and quickness.

It makes me feel smart to have chosen Foto Connection.

 I would shop here again

Foto Connection was amazing.  First one all I got a really good deal on my camera and received it in 4 days after ordering.  I received everything that I ordered.  They had great customer service.  I was a bit apprehensive at first since I read a lot of the reviews and I would have to say they definitely improved their customer service! I wouldn’t buy a camera anywhere except for Foto Connection.

 I would shop here again

I was very pleased with the service your company provided. I made three separated orders and then later came back a combined a couple as well as adding a few items. The staff was courteous and the orders were received on time. 

 I would shop here again

FotoConnection has been the far worst buying experience I have ever had.  They are sneaky, and will steal from you.  Their sales representatives make a profit on the items they sell and can 'make up' their own prices during the sell.  Just as an example:  I wanted to purchase an Nikon SB800 flash, the salesman said he had a flash that was just as good and almost equal in the options.  So I went ahead and tried it, turned out to be a $30 flash.  Yeah, same thing new from other places was $30, but he tried to charge me $200.  It looked like something off the clearance rack at Ritz Camera.

I could write a novel about the horrible customer service, or the more than 30 days I have been dealing with these criminals, but instead I'm going to continue to wait for their "customer service" to continue to not help me.  I'll update this later with all the details of this sale.

DON'T DO BUSINESS WITH THESE PEOPLE, saving a hundred bucks is not worth the hastle.  For all I know it's probably referbished anyway.

 I would not shop here again

After getting a confirmation number i was asked to switch the model  for a higher priced one saying that the one I ordered was out of stock.However they still had that item on their web site a week later.

 I would not shop here again

I ordered an A/C unit on the 16th of May 2009. Its been a month that I have placed this order and no sight of my unit. Eventhough the website says its in stock (as of 06-16-09), customer service claims that the unit has been oversold and will not be able to fulfill the order. Worst customer service ever experienced. Adding insult to injury, when I called customer service they tried to force me to buy truck freight instead of UPS ($50.00 more) which I refused.Learned my lesson on this one and will make sure people know about this website and shoddy customer service.

 I would not shop here again

Well fotoconnection.com is a joke! I thought I would be okay ordering my Panasonic tough camera through them, but they are clearly run by a bunch of crooks. Basically I placed the order and a day later I got this email: "Thank you for   Read full review...

 I would not shop here again

Do Not Buy From This Seller! Called them to confirm a camera was in stock, "We have two."
Received an email 2 days later, "Call to confirm order." It was to try and sell me addtional items only.
Called back  the next day for expedited shipping, "Sorry, too late, its already in the mail." My CC had been billed.
A week later, I recieve an email to "Call about your order."  and was told my camera wouldn't be in stock for another 3 days at which time I cancelled the order.
Two days later I  recieved an email that the purchase price refunded.
A month later, while checking my CC staement,  I noticed that it HAD NOT been refunded!
Over a period of 3 weeks I was told four lies in 4 calls!  Let the buyer beware!
As of one month later, the camera is still not in stock, it has yet to be released by Panasonic.

 I would not shop here again

NEVER BUY ANY THING FROM THIS WEBSITE!!!!!I was very excited to buy a Canon EOS Rebel. I looked around for a few days, and I finally found fotoconnection. I said "great! It's really cheap and pretty easy to order." About five minutes after ordering,   Read full review...

 I would not shop here again

These people are crooks. Before they approve your order, you have to call them so they can try to sell you stuff & when you say no, they put extra charges on your card.

 I would not shop here again

I don't think there is anyway I can put into words how overwhelmingly negative my experience was with this company. They are the reason that people fear buying over the internet.

They called me twice trying to upsell me.

They changed my order.

They changed my price.

Of the two items I ordered, they sent me one, and it was wrong.

They told me I was wrong and that I should want what they sent me.

They told me I should have done my research and that they didn't even stock the item that they sent me.

They didn't send me my other item at all.

After days of calling/asking they told me it was on back order (even though they previously told me it shipped).

They didn't want to return the wrong item or refund me for either when I wanted to cancel my order, telling me they couldn't because they would lose money.

It took me a minute to write this, but it took hours of my time on the phone and weeks of waiting to get here and I still haven't gotten my refund.

I beg you to buy from somewhere else - this the last company on the internet you shoudl be supporting.

 I would not shop here again

THESE PEOPLE ARE CON ARTIST, DO NOT BUY FROM THEM. THIS IS A "BAIT AND HOOK" SCAM OPERATION!!! I can't make it more simple than that. The fishing line bait is the price, the "gothca" is when you buy the item and use your credit card. Then you get that   Read full review...

 I would not shop here again

Fotoconnection just wasted 2 weeks of my time by not shipping my order. It took them 3 days to conifrm the order. Then because I guess I did not buy anything else they did not ship for two weeks, then now claim they cannot find the order  ... Stay Away !!!!

 I would not shop here again

Foto Connection

STOP STOP STOP before you order ~~~LEARN FROM ME~~~ I called then ordered a 50D Canon, talked to a guy by the name of Jim he not once but several times assured me that they were in business 15 years bla bla bal gray market is a big NO NO they only sell US bla bla, great so I bought the camera and guess what “GRAY MARKET” pain in the rear to return.. C/C company resolved… why they have to lie is beyond me.  YOU HAVE BEEN FORWARNED……now go on to read more write-ups like mine all the same story……….again they are unscrupulous!!!!!!!!!!!!!!!!

Again, why are they still in business …because of suckers that don’t know better and take their harassment and settle under their terms?  If for some CRAZY intoxicated reason you do buy from them use AMEX they will back you on your mistake……..OH by the way the BS Warranty they sell you, try  taking it to any authorized Canon Dealer  you will realize later it can be used for emergency crap paper that’s it!!

 I would not shop here again

Horrible experience! I ordered an Olympus Stylus 9000 camera with a price of $279.  I received a camera rather quickly, however it was a substituted version...the Stylus U, which is sold in Asia and the Far East and does not come with a US   Read full review...

 I would not shop here again

After searching for the best price for a 50inc plasma TV, I decided to place the order with FC.
The following day I received a call from FC confirming they received the order but in which they tried to sell me several items which obviously I was not interested otherwise I would have put them in my order (cables, warranty extension, shipping insurance, etc).
After a few hours I received an email asking me to confirm the order but the total cost included an additional ~$90 for shipping insurance.
I called back and asked for clarification and I was told that they cannot ship without insurance so I asked to cancel the order. Still today the website let you to place an order for something they cannot deliver,
My conclusion: Website has wrong information and misleads customers. Stay away from FC

 I would not shop here again

WARNING!!!! WARNING!!!!
Stay Away...you get an email to call back to confirm your order.  Warning this is where they get you.  They promised me 2 batteries $ fillter for $99.  I declined and they finally lowered the price to $49.  When i got a confirmation it only listed one battery.  Classic Bait and Switch.  This should be reported to the better business bureau.  Then i called several times and the sales rep said i will fix it.  I never received an email back.  I then called back and they said they were out of stock of the extra batteries which is B.S. They could not give the 2 xtra batteries & filter for the price they gave!  So they will just ship me the camcorder.  I asked for a confirmation email and they said there's no need to.  I'm scared to find out what i'm getting and how much they will be charging me.  I'm sure I'll be calling back.  Do yourself a favor and stay away from this site.

 I would not shop here again

Fotoconnection just wasted three days of my life by trying to sell me stuff I did not need or desire, holding up my order and constantly sending me emails to call in.  I see a review below from 2002 that sounds very familiar to my horrible experience.  You would think that seven years would result in some improvements.  Oh, and when I asked to cancel my order three days ago, I was offered a free upgrade on one of the lenses I ordered, only to find out today that what I was offered will not be honored.  These guys may have good prices, but be prepared to be solicited for additional items.

 I would not shop here again

I ordered a Samsung bd p3600 blu-ray player on May 11th, 2009 and it arrived on May 13th.  The Unit was defective. The toslink audio connector in the unit was loose resulting in an inability to seat and lock the toslink cable to the unit. I was told   Read full review...

 I would not shop here again

I just bought a brand new Canon Powershot SD 790 IS from Foto Connection.  When figuring in taxes and shipping at other places, they were around $40 cheaper than the next cheapest.  After a weird call to confirm my order and politely asking   Read full review...

 I would shop here again

Outstanding from start to finish.  Best price, Better Service.  I would gladly and readily refer anyone to this company and to the product, a Samsung HDTV.  Ordered on a Thursday and delivered to Chattanooga Tennessee on the next Monday. White Glove delivery topped off the experience.  Using the online order form was efficient and easy to understand.  Talked directly with a salesperson to add White Glove.  We just could not believe how simple the entire process was for us.  The quoted price was the charged price, and the price was by far the best we found of this particular unit.  The Samsung HDTV picture is superb.  The definity outstanding, sound is great and the images are spectacular.

The delivery agents were efficient, polite and very helpful with removing our old unit before installing the new TV.

We are using a Home Theater, HDTV descrambler and Satellite Dish. All work great with this television.  The installation manual is easy to follow and we are enjoying very vivid broadcasts of our favorite television programs.

 I would shop here again

Foto Connection is a crooked company; I will never buy anything from them.  They sold me items that I did not order and after 1 year of disputes, I managed to get credit from the credit card company.  There are innumerable complaints about this company on the Web.

 I would not shop here again

I ordered a discontinued camera via the internet from fotoconnection.com. (only place I could find this model).I had read the reviews and knew I was taking a chance.  Got the same e-mail asking me to call and confirm my order.  I asked   Read full review...

 I would not shop here again

I am in the 'These people are either buffoons or criminals camp.  I placed an order and they sent the 'you must comfirm/reply' email.  I immediately was suspicious.  I confirmed the order and was told that in 7-10 days i would have my items.  After 13 days i called them and was told that they did not have the color i wanted and they could ship a different color in 5-7 days.  I said fine.  They then re-sent the confirmation email but after talking with them they told me my camera was no longer in stock and offered me a different item with less power, fewer features, etc....  Talk about a bait and switch!!!

These people are shady and i would not buy a used Kleenex from them!!!

 I would not shop here again

BIG TIME BAIT AND SWITCH!!!  I have ordered at least five digital still or movie cameras from online companies over the past ten years with not a bit of trouble... then I ordered from Fotoconnection.  Big mistake!!  I ordered a Nikon   Read full review...

 I would not shop here again

the WORST customer service I have EVER encountered on the internet! Don't be fooled by their low prices, most of the deals are Bait-&-Switch!    I called for some issues on a camera I purchased, they hung up on me.  Extreamly RUDE and UNPROFESSIONAL! Don't buy from them, or you will regret!

 I would not shop here again

  I shoped for the best price on a Samgung 58" Plasma TV and FC was $500.00 less then Costco with free shipping, great deal huh!? Wrong, I was assured this was a new, non-refurb TV, OK it was. but I had to wait 9 days for delivery and when it came   Read full review...

 I would not shop here again

Don't ever buy anything from them.  I am, well i was a first time customer, buying the monster cable adapter, which shows on their website as in stock.  Ok so I order it.....seems ok, hum dee dum get an email back saying they received my order.....ok.  Then I wait about three days, I go to check my order status, doesn't tell me a dam thing just that my order was received.  So now it is a week and a half later, I decide to call the number.  Someone answers apparently it is a salesman, can't help me with my order, puts me on hold for customer service, on hold for about twenty minutes, gave up hung up. Wrote an email that their customer service was S##T!!. Well that got a response. Emailed me back saying their warehouse doesn't have that item.  Alrighty then. Cancelled my order.  GOOD RIDDENS TO FOTO CONNECTION!!!! I WARN YOU .....YOU WILL NEVER FIND OUT ABOUT YOUR ORDER YOU PLACED!!!!

 I would not shop here again

I purchased a Nikon Coolpix P5100 Camera from FotoConnection online.  Before deciding to buy from FotoConnection, I called and spoke to two sales representatives to clarify the camera came with a full warranty.  I was told that   Read full review...

 I would not shop here again

shipped super fast and I got everything I needed at a price way lower than any other site out there!

 I would shop here again

I ordered a Canon Ring Flash from FotoConnection.  I was surprised at the reasonable price and free one-day shipping option, and that the item was in stock and would ship in 24-48 hours.  After placing the order, I received an email requesting that I call to confirm the order.  At this time, I was asked if I wanted to buy an extra warranty, to which I answered No.  He continued to ask about the warranty until I had to cut him off again and tell him I was not interested.  No problems though, the order went through.  10 days later - no ring flash.  I called customer service, and after being on hold for 10 minutes I was told that the item was out of stock.  I cancelled the order immediately.  I then asked if they had planned on notifying me that the item was not in stock.  The customer service representative then hung up on me.  DO NOT buy from them!  They lie, and do not deliver.  BEWARE!

 I would not shop here again

THERE IS NO FRIKIN WAY I WILL EVEN CALL THIS COMPANY AGAIN. NO WAY IN H E DOUBLE TOOTHPICKS. They told me the product was in stock. What a lie! 10 days later and no product. The customer service gustople hung up on me.

 I would not shop here again