Folica.com

I regret doing business with them. I bought two straightners last week. Today I find out that they are cheaper and included accesories. I called to see if they can ship these accesories to me since I just barely bought the items a few days ago for a higher price, her response: you have to return them and buy the item with the accesories. What!! It is the same thing! Why not just ship the accesories?? Every other company does this or at LEAST offers a partial refund....specially during the holidays!
I wish I would have made my order with someone else that takes care of their customers. They just want you return the item that way you have to pay for shipping and hopefully decided against.

If I return what I bought from them to get the other item it is not going to be cheaper for them. It will just make me spend money for shipping!

 I would not shop here again

Wretched, rude, unsympathetic customer service. I've had a Solia flat iron for 5 months and have only used it 10 or 12 times. I found it snagged my hair and wasn't that great an iron, but whatever--live and learn. However, then it started making popping/crackling sounds when I used it, which obviously is a danger sign.

Folica wouldn't allow me to return it. They were willing to let me exchange it, but wanted to charge me $10. Um...what? You send me a defective, dangerous product, and you want to charge *me* 10 dollars to send me another one of the same crappy product--which, for all I know, could have the same dangerous flaw? IMO, they should pay me, since I am the one who has to print/fill out the forms, pack it up, go to the post office, etc. Utterly pointless. My suggestion: stay far away from Solia and Folica.

 I would not shop here again

I bought a $50 folica e-certificate for $25 through Hautelook.  When placing my folica order online, my order was over $50, so I received free shipping.  When I applied the e-cert. in the promo box, my total dropped below $50, so it then   Read full review...

 I would not shop here again

always great!!

 I would shop here again

They had what I wanted at a competitive price, which is good, but their processing and shipping was super-slow. I had to pay for shipping, no codes to be had, and it was still at a snail's pace. I have used other suppliers and used free shipping and rec'd my products in less time. It took them four days simply to fill an order with two common inventory items, definately a problem.

 I would not shop here again

When I first place my order online it didn't went through and with the help of Folica customer service. I place the order over the phone and they were very helpful and pleasant. They also follow up with me with a returned call as well. I will definitely continue to shop at Folica.com. Thank you for a great servcie. Iris Ayala

 I would shop here again

Good Site and products however MANY of the products I wanted dto buy were "out of stock" so I would look for similar products of the same quality and they too were "out of stock"

 I would shop here again

good product selection, fast shipping

 I would shop here again

Unfortunately, the jar of hair masque was just thrown in the box without being in a plastic bag. This caused the jar to leak in transit and get all over the other items.

 I would shop here again

I loved being able to recycle my old hair dryer and receive a $40 coupon towards a new one

 I would shop here again

I have placed 2 orders on this site.  The first arrived with a $40 bottle of shampoo cracked & dripping.  The second order was ordered 2 weeks ago & still has not arrived.  I called and asked for my money back - they say it is my responsibility to pay return shipping.  What scam artists.
DO NOT ORDER ANYTHING FROM FOLICA.COM.

 I would not shop here again

Product easy to find as this was my first time ordering. I am happy.

 I would shop here again

love my items and the customer service. was not overly happy with ups shipping service, they were much slower than quoted

 I would shop here again

The best and quickest service ever!!! I will definetly be ordering again soon....

 I would shop here again

Excellent prices on good quality flat irons. Their promotions are great deals!

 I would shop here again

I originally wanted the B&B surf spray but were out. So I got something comparable that will do for now. All in all the products they offer are great and would definitely shop there again. :)

 I would shop here again

I was overcharged $79.99 (the value of my "free gift"). I sent an email that I was overcharged and phoned Folica when I had not received a response within five hours of my initial contact. The Folica rep. confirmed I had been overcharged and said I would see a credit to my account in nine days. I asked if I would have email conformation and she said "no". I then received an email about my "return" saying my account would be credited in up to 30 days. I did receive my products promptly and in good condition and my card was actually credited within days for the mistake, but I would be reluctant to shop with this company again due to the lack of customer service and my concerns about returning if something goes wrong.

 I would not shop here again

Wonderful experience. I enjoy shopping at folica.com and will more than likely shop there again.

 I would shop here again

Once again great product.

 I would shop here again

Fantastic! Great service & they guarantee products are authentic!

 I would shop here again

several of the items that I wanted were out of stock so that was disappointing

 I would shop here again

Sometimes out of stock for certain products, but the discounts on available products are fantastic. My primary merchant for hair products.

 I would shop here again

Excellent service. I am very happy with the product.

 I would shop here again

This is the second purchase that I have made from Folica. I am very pleased with their product lines and pricing. Their customer service is awesome. I will definitely purchase more from them in the future and recommend their website to all my family and friends!

 I would shop here again

Excellent service. Had a little glitch with the website, but the human staff on call took care of the problem instantly and perfectly.

 I would shop here again

Have purchased products from Folica.com several times already and am always pleased with my shopping experience.

 I would shop here again

merchandise was what I expected

 I would shop here again

Folica.com is a great website that provides superb deals & prices and also has excellent costumer service & return policy. Folica.com provides your all of your hair needs. Highly recommended for a anyone who wants a good hair day.

 I would shop here again

Service was good. Returned one item and received an email in a timely fashion that the product was received and when I might expect a refund. Again all of this was done in a timely matter.

 I would shop here again

Fantastic price, speedy and reasonable shipping, and great complimentary gift. Excellent experience with Folica!

 I would shop here again

Authentic products, very fast shipping, great prices

 I would shop here again

I usually buy whatever I can from Amazon.com, but Folica.com had a better price on the Solis Flat Iron I wanted (because of a limited-time 20% promotion). Moreover, Folica had a better customer review sorting system (e.g., I was able to find other customers who had similar hair and product expectations) than Amazon for this particular item. Well done, Folica! I seldom stray from Amazon!

 I would shop here again

Had to return it and not a problem

 I would shop here again

Love this website. I have purchased two Sedu items.

 I would shop here again

I found the quality of service from beginning to end to be excellent, that is, in getting exactly what I wanted - Thank you

 I would shop here again

I love the products I get from Folica and the customer service. Thank you for your great service and lower prices on great products.

 I would shop here again

My shopping experience at Folica.com was great! The products are good quality and worth the price. They always have some sort of discount going on which makes shopping more enjoyable. I am a devoted customer! Thanks!

 I would shop here again

Great experience! Thanks for the quick service - my product arrived before you said it would.

 I would shop here again

I mistakenly gave an incorrect zip code which delayed the delivery by over a week. The customer service people were great, but it is too bad that the error could not have been discovered earlier in the process.

 I would shop here again

Like the sight. Good reviews and variety of products offered. Easy and quick ordering.

 I would shop here again