Folica.com

Full review
THEY SUCK!  Dont waste your time.  I placed an order on 1/12/09 for a green out shampoo and conditioner for two day delivery because my hair turned green from a pool and it said the items were in stock. 
They charged my paypal account $32.93 on 1/14/09 which cleared. 

As of Friday 1/16/09, I still had not received the product or any email update as to the status of my order.  Everytime I went on line to check, it said my email and password could not be found.  I also tried live chat and everytime I sent a message, the window disappeared and nothing else happened.  I then called on 1/16/09 and was told that my order was on back order.  I asked the gentlemen to cancel which he confirmed he would. 

1/20/09, checked my account and still no refund.  I called their customer service and spoke to a lady who then said my order was on hold because my funds were not available.  I informed her that they were cleared and withdrawn on Wed. 1/14/09.  She then said that she would transfer me to customer service, so she did and the phone just rang and rang until eventually it just disconnected me. 

I then called back and spoke to another lady.  She too informed me that my order would now be cancelled, I then asked for her name and she hung up on me. 

I called back again and immediately asked the ladies name who said it was Peneha, she told me that the returns department was having technical difficulties and she would have to take my information and escalate for instant processing.  After she told me my account was on hold and I would receive the product in 2-3 weeks, I tried nicely to tell her 'no, cancel my order', she then proceeds to ask me if I needed a return label, gritting my teeth, I informed her that I HADNT EVEN RECEIVED THE PRODUCT'.  So after all this she tells me that they will call me back either today or tomorrow.  I will update my review at that time but just wanted to help anyone out there from the hassle and confusion.

1/20/09 After sending them a copy of my review and opening a case with Pay Pal, they finally have responded.  That is horrible that I had to go to such an extreme measures just to get this moving.   Now we will if they actually give me a refund.  Until then, this is their response:

"
I am sorry to hear that you had such a negative experience. We sincerely apologize for the inconvenience. I have canceled your order per your request, and have submitted the necessary paperwork to refund your PayPal account.

If you have additional questions, please contact our Customer Service Department by phone or email.  Thank you for shopping at Folica.  We appreciate your business.

Sincerely,

Damion
Folica Customer Service Team
1-888-919-4247
mailto:fcs@folica.com
http://www.folica.com/