Fogdog.com

Wow.  This started out as a good experience but it turned into a nightmare.I ordered a package that included a racing scanner, two sets of headphones, and a splitter.  It was 60% off and included free shipping.I received the   Read full review...

 I would not shop here again

I am very disappointed with this vendor.  I ordered an in stock item and it took over 2 1/2 weeks for the order to ship!  I ordered before Christmas and I still have not received my item!  I order online frequently and have never experienced such a lack of communication regarding an order.   

When I tried contacting Fogdog, I never heard back from them!  Finally I received a shipping confirmation nearly 3 weeks after I placed my order for an IN STOCK item.  Ridiculous.  I will NEVER order from Fogdog again.  Stay away from this terrible seller!

 I would not shop here again

I have ordered from Fog Dog in the past, receiving my orders with no problems.  I find it hard to complain about their product selection, prices and abundant sale prices going on often.However, I ordered some track pants at the end of   Read full review...

 I would not shop here again

I found fogdog online when searching for a pair of big and tall ski pants.  they are very hard to find and when I did I was very quick to hit the Buy now button.  I've had bad experiences in the past with online retailers so I decided to read   Read full review...

 I would shop here again

Absolute NIGHTMARE!!!!  I ordered an item from these  folks and waited until the last "estimated" day (12 days ) of delivery to call.  When I finally got in touch with a CSR, I found out the order had been cancelled.  The   Read full review...

 I would not shop here again

I would never use this company to order from again. I have learned my lesson. I will use Dick's or someone local next time. I placed my order on 12/31 and was told it would arrive within 7 - 14 days of shipment. It is sitting with a freight company in NH. Today is 1/15 and they only deliver to VT once every 3 - 4 weeks so I have paid for an item ($750) and don't know when I might be fortunate enough to receive it. I talked with a Fogdog supervisor who couldn't have cared less. I have talked with the freight company who has the same attitude as Fogdog. If you are considering ordering anything large and you live in an area that might be considered remote, DON'T use fogdog.com because you will be in for the worst experience of your life. I would have to say I give fogdog.com both thumbs down, way down. The only thing they have going for them is their prices and after the frustration I have been through and continue to go through it certainly isn't worth it. Hind sight is 20/20 as they say.

 I would not shop here again

After going to a few soccer practices, I realized that the shin guards my oldest was using were not going to work out. So, I hit the internet to find some more, and I tried to find her favorite color- pink. I found some pink shin guards, but the place   Read full review...

 I would shop here again

Ordered 2 items pre Christmas. One shipped but arrived late even though I paid the expedited shipping and was assured in advance it would arrive in time. The other never shipped even though the website said it was in stock. When I finally reached a human in customer service they said they had no idea when it would be in stock and since it was also a Christmas gift I cancelled. It took numerous calls to customer service (and they hung up on me mid conversation several times) to receive a promise of a refund to my credit card. Guess what...it took a full 10 weeks for that refund to be credited to my credit card!!! I've shopped online for over 7 years now and have never had such a horrid shopping experience.

 I would not shop here again

BUYERS BEWARE. NO CUSTOMER SERVICE JUST LIP SERVICE. THEY REFUSE TO HELP IN ANY WAY. ALL YOU GET IS BOILER PLATE EMAILS AND CUSTOMER SERVICE REPS WHO CANNOT OR WILL NOT HELP. POORLY MANAGED COMPANY.

 I would not shop here again

I have never in my life had a more nightmarish customer service experience than I did at fogdogsports.com. I bought an online gift certificate that didn't get to the recipient. I provided a second email address; she didn't get that. I asked them to snail mail it; they wouldn't do it. Over a period of a few weeks, I talked to them repeatedly, and kept getting put off. Finally they told me they would flat-out not mail her a gift certificate and would not give me a refund. We tried another email address and she FINALLY got it. But guess what? She couldn't use it. This sparked another round of phone calls by both me and the recipient which did not produce results. My friend finally gave up. I will never, ever, ever use them again and I will tell everyone I know not to use them again.

 I would not shop here again

Rotten customer service. Ordered a pair of cleats for my son on Jan 27, 2006. As of 2/11 they had not arrived. The USPS tracking number provided by them does not work in the USPS website, but when pulled up by the link in the email it shows the package as enroute from the mail distribution center 40 miles from my home...on Feb 2nd. I called on the 11th and a human told me I should receive an email stating that my credit card was refunded the week of 2/20. I called and always got disconnected when I selected the option for a representative. If you select the option for orders, they'll tell you that they can't help you. I finally had to call my credit card company and initiate a dispute of charges through them. Emails to customer service at fogdog only result in an automated response. AWFUL, AWFUL, AWFUL..avoid them like the plague!

 I would not shop here again

Terrible. No problem making the order, but good luck if the product is shipped damaged. You can only return, they will not replace. Your credit card stays charged until this process is completed. They claim their shipping department are not set up to handle replacements of damaged goods. What a pain.

 I would not shop here again

Like many other reviewers have stated, I also remain somewhat wary about shipping, HOWEVER, based on my experiences with Fogdog I'm willing to shop the site again. The worst experience I've had with the site was when ordering an elliptical   Read full review...

 I would shop here again

I've repeatedly avoided doing business with Fogdog.com because of all the negative reviews. FYI, they are the same company as Sports Authority, Dick's Sporting Goods, etc. But I finally gave in and ordered a pair of Reebok Insta Pump Fury shoes from   Read full review...

 I would not shop here again

Do not shop at Fogdog. I received damaged merchandise and they have been unable or unwilling to rectify the problem. Their service and support is awful.



 I would not shop here again

The item I ordered was "in stock" and ready to ship. Wrong! It took them 5 days to let me know the item is actually out of stock. Though, according to their website, the item is still in stock. Wrong again! Now I have to scramble to find this item so close to Christmas. Fogdog is flat horrible!

 I would not shop here again

Awful. Cancelled order, no explanation, impossible to get ahold of. By the time I finally found an email form on their website, copied the exchanges I'd had with the automated email system and sent my complaints in, I got this:

Dear Valued Customer,

Thank you for contacting Customer Support at www.fogdog.com.

In an effort to increase the effectiveness of customer communication, we
recently modified our customer support e-mail addresses, and our system
is unable to accept the e-mail you sent us.

Please visit our online Customer Support at www.fogdog.com/helpdesk for
answers to questions about your order. If you are unable to find the
answers you need, you may contact one of our Customer Service
Representatives through our online e-mail form, also found in the Help
Area of our website.

Update: I got ahold of a real person on the phone, who claims that the email said to change the subject, and then said she could do nothing but "forward this on." Yeah, thanks.

 I would not shop here again

My wife was getting a little thick so I decided to buy her a treadmill. I was all set to buy one from Sports Authority but they wanted a ton of money to ship it. So after a few minutes I found the same one at FogDog with free shipping. I read some reviews here for them and they were kinda split but I had no problems, infact it came faster than I thought.

 I would shop here again

1750943591-001. The worst online store ever encountered. Shipping tracking number provided stayed as invalid on UPS site for a few days. No phone# to call. Online customer service form submission is responded with a undeliverable email. Shipped LadyBear golf club for MegaBear golf club. Using online form to address the matter is greeted with another email undeliverable.

 I would not shop here again

terrible customer service...use someone else...read all the reviews..you will understand...they say i must use more words before i post...here is one more...its not worth it ..shop with someone other than fogdog

 I would not shop here again

By all looks of the Oakley sunglasses I looked at, they are approximately $3 less that Oakley's site. The problem with this is that by all appearance they are Foakleys. (Fake oakleys) The glasses I looked at were supposed to be polarized "Juliet" style. The lens are way too transparent/pale/clear to be polarized, also the rubber grips are the common ripoff polished black fake rubber. Real Oakleys ALWAYS have matte black grips, not polished plastic looking grips. I am shocked and appalled that they would misrepresent such an expensive item ($330 approximately for the real thing at Oakley's site). The Foakleys are something you can get at any flea market for $5-$20 dollars. Another lesson in practicing great caution while net shopping. If it's only $3 go to the original brand site!

 I would not shop here again

I ordered earbuds from Fogdog. There was nothing on the site leading one to suspect the item was not in stock. I received a backorder email, saying the item would be shipped when Fogdog received it.

It is easy to put an "not currently in stock" notice on the site.

BTW, it appears that Fogdog and Dick's Sports are the same -- identical website.

 I would not shop here again

Terrible customer service.

I ordered two workout outfits as a birthday gift for a friend. I received an email from Fogdog.com a few days later and 2 of the 5 items I ordered were cancelled, no explanantion given. Turns out they were out-of-stock, fine, but I was given no opportunity to pick a different color, substitute a different item, cancel my order, or anything a REAL on-line retailer would do.

After going round and round via email with customer service and basically being told that I was just s.o.l., I called customer service on the phone and was able to finally order the additional items at $2 more than my original total. For the $2 I was glad to be rid of them.

Word of warning, Fogdog.com also appears to operate under many sporting good names such as Oshmans, Dick's Sporting Goods, Sports Authority and many others.

 I would not shop here again

I was very disappointed in my shopping experience with Fogdog. They do have a nice website and great prices. The problem is they advetise items they don't have in stock. I place an order two weks ago and finaly heard today, after calling five times, that half of my order had been canceled because they did not have the items in stock. I checked their website today and it still showed these items in stock. If they don't have the merchandise then the great prices are of no use.

 I would not shop here again

Have purchased ski clothing and gear on two occasions. Was pleased with shopping experience, offering left some to be desired.

 I would shop here again

A few weeks before Xmas, I noticed that they were having a good sale on treadmills and they had one of the models I was interested in. I ordered the item on their website, and got a confirmation mail within a few hours. The confirmation mail said I   Read full review...

 I would not shop here again

Ordered a shirt on the 11th of December and it still hasn't showed to this date. Called a couple times and got the canned answers. They said the shirt was shipped ground 10 day. Come on. Its the year 2002. I was originally told it would be there by   Read full review...

 I would not shop here again

The sports bra I ordered took over two weeks to arrive. Then Fogdog refused to cover the cost of shipping for an exhcange. Customer service sucks. Buy elsewhere.   Read full review...

 I would not shop here again

I had ordered a pair of softball pants in plenty of time before I needed them. First fogdog sends me an email that the item was shipped, then, 5 days later they send me an email saying the item is not available. I needed the pants for the next day so I   Read full review...

 I would not shop here again

So my friend got me a gift certificate to fogdog. So I used it towards a purchase of a grill. When I checked out and typed in my certificate code, the code was not working. So I had to call customer support and it took them a whole day to straighten   Read full review...

 I would not shop here again