Fogdog.com

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I was never contacted about problem with order

A review by me160 written on Dec 13, 2008

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Absolute NIGHTMARE!!!! I ordered an item from these folks and waited until the last "estimated" day (12 days ) of delivery to call. When I finally got in touch with a CSR, I found out the order had been cancelled. The sorry CSR only told me that PayPal had problems the day I ordered and cancelled it. I asked her why no one bothered to contact me and she said she was not sure. I also asked her why I received a confirmation from PayPal and she did not know that either. I asked her why the website (Fogdog) shows my order as "Processing" and she of course did not know. When I spoke to the "Supervisor", he said they did not have any in stock but he would offer me a discount on another item. WHAT??? I yelled and screamed and asked him if he had any children. I told him I was going to write a bad review, contact PayPal about the company and he hung-up on me. Bottom line, I have 8 business days to find my son's Christmas present from Santa and everyone is saying they cannot get it to me unless I spend an additional $50 bucks in shipping. So, here is my bad review. I will never order a thing from this company and I will tell everyone I know the same. I understand that mistakes happen but common sense tells you that (especially right before Christmas) a company should contact customers when there is a problem.

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me160

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Fogdog.com

I was never contacted about problem with order

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