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Fine Stationery.com

Fine Stationery.com
 
Average Rating: 3.5/5.0 store rating
On-Time Delivery 4
Customer Service 3
See all Fine Stationery.com listings

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Did not receive order/Slow response

by djzc, January 9, 2007
Service is very disappointing with this company. First, it was difficult to place my customized order. I would log into my account, "save" my order/work so that I could purchase and personalize other items, and when I came back only part of what I had saved was actually saved, SO I would have to do what I just did over again. I spent just too long to place my order. Second, OVER one month later I haven't received my order. Third, it's taking almost two weeks to find out the status of my order. They kept e-mailing me saying they appreciate my patience and are working with their vendor to improve their processes.....(update) 12 days after my initial inquiry e-mail I find out my order was never processed. I received a 15% discount and my order will arrive in 7 days.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Good selection but poor quality

by annhampton, February 4, 2005
The store had good selection, but the products were the same that I could find in the offline stores. Their pesonalization tool is very helpful. I found the quality of the service and the pricing to be very unsatisfactory. Delivery took about 3 weeks and the final order was somewhat disappointing to me.

Would not recommend.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

The customer service and products were excellent, and my order was early.

by megan2003, October 20, 2003
After drafting my invitation, and e-mailing it to others to see, I submitted it on-line. Minutes later, I received a courteous phone call clarifying the details of the print, and suggesting a few style changes - all of which were readily accepted by me. My order arrived early and the quality was exceptional. I will definitely use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Received my order sooner than expected, and the quality was exceptional! The only possible negative about my experience is that they have so much to choose from! I send an email asking to help me find what I was looking for: my email was answered   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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