FastFloors.com

I purchased StepCo Natureloc Engineered Cork flooring. The product is quite nice. The floor looks great.   Presales experience is okay. The website features lots of type about discounts, rebates and specials. You can trust the quoted   Read full review...

 I would shop here again

My husband and I spent over four months shopping for both cork floors and porcelain tile for our whole house. We wanted certain colors and wanted good quality but we were coming up short on the budget. I honestly never thought about looking for   Read full review...

 I would shop here again

We shopped different stores and also a couple of online companies. We had a very good experience dealing with FastFloors.com. We ordered over $7,000. worth of wood flooring. It was exactly what we ordered and it was delivered on time. One thing that help us decide was the fact that the other two companies we shopped at, ifloors and internet floors both went out of business. We researched fastfloors.com and found they've been in business for almost thirty years. We also called and spoke to one of the owners which was a huge plus. We asked the owner Tony about the few negative reviews listed online. He told us something that made sense. In most cases the only people that end up rating them online are the few they can't satisfy and that all the satisfied ones usually don't take the time to rate them. We're taking the time since they did such a good job for us. We would highly recommend them and if you have any doubts I'd suggest simply calling them on the phone.

 I would shop here again

The product I ordered was a quality product. I've used it before.  It was shipped before I could cancell the order.  Read very carefully the fine print on their website and yahoo merchant website. I was unable to resolve a problem with shipping charges that ended up being so high they negated the savings I would have received.  I was  charged $57.65 for cancelling a $139.77 order which included their shipping charges.  Calls to them prior to this charge against my charge card were unfruitful.  I have purchased and sold goods on the internet for ten years without any serious probllem until now.

 I would not shop here again

Fastfloors advertises “110% Price Match Guarantee”. This is a complete scam. After placing the order inserting the prices from a legitimate on-line competitor (which were substantially less, by the way) they matched the price, but only beat   Read full review...

 I would not shop here again

I had two horrible experiences with Fastfloors.  The first happened when we tried to order our limestome through them because of their "110% price guarantee."  Not only would they not give us that guarantee, they would not match the price we   Read full review...

 I would not shop here again

Ordered 500 sq ft of Kahrs Linnea wood flooring and 2 reducer strips.  Reducer strips arrived first, wrong color.  Notified FastFloors.com and they immediately issued a refund for the incorrect product.  Didn't even have to hassle with sending it back.  Flooring arrived, correct color, perfect condition.  Would absolutely do business with them again and recommend them to everyone.

 I would shop here again

I needed cork flooring and wanted to match the material I previously purchased.  FastFloors had what appeared to be the same flooring from two different vendors, with one cheaper than the other.  I called and asked if they were the same, the   Read full review...

 I would not shop here again

BUYER BEWARE!
They sent out cupped and warped hardwood flooring and will not stand behind it.  Also, I mailed in my rebate form, invoice & delivery receipt on Sept. 6. On Dec.1 still no word, so I emailed them for a status.  They claim the invoice and delivery receipt were missing and now it's too late. This is a conveniently LIE!  They do not stand behind the defective material they send out and they make up lies
to not pay the rebates promised.   Plus I found the same item cheaper on 3 differant websites and they would not even match the price.  So much for their 110% price guarantee.  I am stuck with 8 boxes of unusable wood, no rebate and not even a good price, afterall....Dec. 8th:  After daily status inquries, I have been emailed by a manager who is working on the rebate problem.

 I would not shop here again

I was quite concerned about ordering from FastFloors after reading all the negative reviews online. Still, the price for tiles was one third of what I would pay at Daltile store, so I decided to order. I submitted an order online and right away   Read full review...

 I would shop here again

I found a decorative trim piece that I planned to use in my entry hall. When my local tile store told me they were out of stock and would not be able to get it for 6-8 weeks (I had a tile guy starting the job in just a few days), I turned to the   Read full review...

 I would not shop here again

Stay away their price matching is a sham they like to make excuses why they can't do it and everything they alleged was not true don't bother with them it takes forever for a manager to get back to you and when they do they are rude and uninterested in hearing your side.

 I would not shop here again

This business is completely deceptive. Prior to ordering I telephoned and spoke with a representative who told me that the material I wanted was in stock in a warehouse not far mfrom my home. He said that delivery should happen within 7-10 business   Read full review...

 I would not shop here again

I do not understand the negative reviews about this company. I had a great experience with this company. I was planning a multi-room remodel for almost a year and ordered samples from them 2 or 3 times. The samples came quickly. I got follow-up emails   Read full review...

 I would shop here again

Bad experience and bad feeling from this outfit. I ordered a "free sample" tile back in May of this year. My credit card was charged $6.50 for shipping. I NEVER RECEIVED THE TILE. I made numerous phone calls (and usually just got an automated menu and voice mail), and numerous e-mails, all with NO response. One day I actually did get a real person on the phone. When he explained the situation, he more or less accused me of "trying to pull a fast one" and demanded that I SEND HIM proof that I had been charged for this tile! (Geez, don't they have records?????) Finally I convinced him to JUST SEND ME ANOTHER TILE, and he assured he would. He called several days later to see if I had received the tile (I had not). I STILL haven't received my overnighted tile, and that was nearly 2 weeks ago. If they can't even track a package, I sure am not going to buy $10,000 worth of ceramic tile from them. I would at least like a refund of my $6.50 for my FREE TILE that I never got!!!!

 I would not shop here again

Well, I never got a chance to purchase from them. They promise 110% price match according to their website and I did find a lower price on the laminate flooring I plan to purchase. Well, they gave me the 110% and on top of that at checkout the shipping   Read full review...

 I would not shop here again

I am the Vice President and General Manager of FastFloors.com. It annoys me to have take time out of my day to respond to fraudulent negative posts on these types of ratings boards but it appears I don’t have a choice. FastFloors.com has been in the industry for over 25 years. We have an entire staff, not one or two employees, dedicated to complete customer satisfaction. While it would be impossible to please everyone all of the time, we sure try as hard as we can to do so. If we did a horrible job, we would not be here and we would not carry such a good reputation. If anyone has questions about our company, our service, our history or otherwise we are here to answer those questions at any time.

 I would shop here again

I did some comparison shopping between Home Depot, Lowes, and some various local and internet floor companies. Found the best price through Fast Floors. The sales person was polite and knowledgable, and even offered to send me free samples at no extra cost. I knew exactly what I wanted before hand, and he helped me calculate the exact amount of product I needed. Was a bit disappointed I had to wait a few days for delivery, but the price savings by ordering online more than made up for it. Will order from again.

 I would shop here again

I have not ordered from Fast Floors online store but by doing some research, I can tell you that some of the reviews on here are fraudulent; the authors have only reviewed this service and one other service known as "magsforless".

Magsforless is a site known to scam customers of their money by never sending the subscriptions or refunding the orders. It seems highly suspicious that some of the reviewers here who claim that this service is excellent also claim that the other site is good as well.

Someone is most likely just falsely creating accounts to boost up the ratings on these two service sites.

 I would not shop here again

My first and the best experience. I had not expected such a great response from the seller. They sent me free samples at my doorstep without any service charges. The support was also good. Good sellers, Recommended and Reliable.


 I would shop here again

This was a great experience. They lived up to their 110% price guarantee, and they're aren't many legitimate stores with lower prices! The quality of the flooring was great and I got my order 2 days earlier than I expected. I would definitely recommend this to anyone who wants a great price and quality.

 I would shop here again

This store is AMAZING. Nothing short. The sales rep sent free samples straight to my house, no shipping or handling. I had a few questions which I sent via email, and I got a reply within 2 minutes. The majority of their prices are extremely low,and for the great quality of the floor and the price, not to mention the service, I will refloor my whole house with them!

 I would shop here again

My salesperson was very informative. He volunteer to send me free samples of various colors of the type of floor I had. After I choose the color I wanted, I qualified for a rebate that saved me over $500.

 I would shop here again

I placed an order for flooring complete with credit card info. Three days later I was told this flooring was backordered and would be available in 3-5 weeks and would I like to still like to place the order. I said yes. After eight more days I was called and told that if I wanted this flooring I would have to pay a higher price (36% HIGHER)!!! I feel a merchant should honor the price current WHEN THE ORDER WAS PLACED, even if this means a higher cost to the merchant. It just good business.

 I would not shop here again

I tried to order italian walnut laminate by armstrong and although they have a low price guarantee they refused to beat a competitors price. So much for their 110% price guarantee.

 I would not shop here again

Overall I'm happy with my experience with Fastfloors. Delivery took a little longer than I thought. Was supposed to be 7-10 days. Was actually 15 days. Wood was as promised. I was disappointed with their low price guarantee. I found the floor for .30 less per square foot on another website, and they wouldn't match it. However, they had already matched a previous website's price, so I let it go. We bought a large quantity, and we paid half as much as we would have in a store locally.

 I would shop here again