FastFloors.com

Full review
This business is completely deceptive. Prior to ordering I telephoned and spoke with a representative who told me that the material I wanted was in stock in a warehouse not far mfrom my home. He said that delivery should happen within 7-10 business days as an absolute worst case scenario because the wherehouse was close to my home. I ordered and was sent an e-mail that upon my approval of the terms and conditions the order would be processed immediately. 3 days later another rep called me and said that it would be a special order and could not process the order until I approved the special order whcih would be an additional 7-10 business days. At this point even if I wanted to order from someone else the lead time would be the same so I expressed my frustration but approved the processing of the order --again. When I called to check the status yet another representative told me that all orders take 48 hours to process, the inventory is not kept up to date so the rep who told me that the material was in stock was misinformed, and that with most tile and stone orders the material is a special order. Why was I not told this initially? Finally I receive an e-mail telling me that the freight company has the material and that I am to call and make a delivery arrangement. I called, made a delivery appointment, took 5 hours off of work to receive the delivery because of the delivery terms and agreement required and the shifty-ness that had occured thus far did not instill faith in the company. Of course my delivery was not made. After speaking with the shipping company I learn that the frieght company should contact me to arrange a delivery and not the other way around. There was a miscommunitcation between the two freight companies involved in shipping.