Family Video

Ordered Lethal Weapon-1x4 which was the steal of the day on November 26 and haven't received it yet. Ordered in plenty of time for Christmas! Called about it and received an email on 12/17/09 which states the order will be reshipped immediately and I should receive it in 3-5 days. So we will see.

 I would not shop here again

I received the item much sooner than expected. I was very happy about that.

 I would shop here again

I have ordered numerous times from Family Video but probably will not order again unless my last order can be straightend out. I ordered a video on 12/8, today is 12/18 and I have not received it. I have asked to have the order tracked but was told they would not track it. I know I have to wait 8-10 business days. I will wait that amount of time and if I do not receive I will contact my credit card company and refute the charge, Hopefully the video comes. It was supposed to be for x-mas but I am thinking it got lost somewhere. I am not a happy customer at this time

 I would not shop here again

FamilyVideo.com has always been a great website to order from. They have any movie you would ever want to see and the order is shipped out and delivered to me within just a few days! I love buying DVD's from Family Video!

 I would shop here again

Shopping was easy, but it took 9 days to receive my order and there was never any way to track it. I received an email stating when it shipped but no expected delivery date given. Still will shop there again, both online and in-store.

 I would shop here again

I ordered videos from Amazon.com within a couple of days of my order from this site (Dec 6th). I got the order from Amazon.com in 3-4 days and all I've gotten so far from Family Video is an email saying that our purchase was shipped on the 8th. It particularly is worrisome since this is the first time I've used the site. I've tried to figure out the tracking part of the site and have also tried to use the number at the UPS site but have had no luck. Very frustrating-Cindy Osborne

 I would not shop here again

Great place to shop for DVD's. Never been disappointed.

 I would shop here again

Everything went as expected.

 I would shop here again

Was a first time online shopper and was very pleased at the diversity of Family Video's merchandise. Found exactly what I was looking for immediately. I plan to shop there in the future.

 I would shop here again

Acurate and on-time

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adequate

 I would shop here again

Was pleased to be able to find what I wanted at a great price. Pretty easy to browse for specific items.

 I would shop here again

The game I ordered was shipped on 11/28/2009 based on the email from Family Video. The email says to take 5 to 10 business days. The game was received on 12/12/2009. I am surprised it took so long. It was much faster (less than 5 days) the last time I ordered this same game. In addition, there was no tracking number provided so I have no idea where the item is during shipping. Although the game arrived slow this time, I am very satisfied with my overall experience with Family Video because they have provided me excellent customer support the last time I ordered the Wii game.

 I would shop here again

Efficient and competitively priced!

 I would shop here again

I ordered the game on Black Friday,being sure I would have it in time for Christmas. 10 days later I got an email stating that the item was out of stock and they would not get stock in time for Christmas giving. I am in the process of canceling the order. They closed today, Saturday at 2p.m. and I didn't call until after that, so I needed to leave a message. Hopefully there won't be a problem canceling it and getting a credit if they have already billed my credit card. They did not have the Red Green DVD set I was looking for which was disappointing.

 I would shop here again

They had exactly what I needed. I will shop there again and again.

 I would shop here again

Fast, convenient,

 I would shop here again

The site was easy to navigate. The order process was quick and the product was delivered on time.

 I would shop here again

Love family video.com

 I would shop here again

i ordered 2 video games over 2 weeks ago for my kids for xmas and it said they would ship within 1-2 business days yet i still haven't recieved them and i am worried i will not get them before xmas and they r not easy to contact and u r unable to track packages

 I would not shop here again

I believe the shipping time is too long of a period.

 I would shop here again

Have only recieved one of the items I have ordered so far. I have never ordered anything online before that you cannot track the package which I do not like at all. I placed my order almost 2 weeks ago and am yet to recieve the DVD I purchased (got the XBOX game a few days ago).

 I would shop here again

I like having the merchant so close to my residence; the store is a wonderful addition to the area.

 I would shop here again

always good!

 I would shop here again

Very easy checkout and delivery

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WAS VERY HAPPY THAT A BACKORDERED xBOX GAME CAME IN TIME FOR CHRISTMAS WHEN I WAS INFORMED THAT IT COULD BE ON BACKORDER FOR AS LONG AS 30 DAYS. IT CAME ONLY A FEW DAYS LATER THAN THE REST OF MY ORDER!! THANK YOU!!!!

 I would shop here again

more selection of animal and family used dvds, I love family videao always my first choice when looking for movies

 I would shop here again

fast shipping

 I would shop here again

They had the dvd my daughter wanted, was unable to find it in any store.

 I would shop here again

EXCELLENT! GOOD PRODUCT! QUICK!

 I would shop here again

I am experiencing frame freezes with one of the movies when it unfreezes its in a different scene. I will NEVER by another video from this merchant online.

 I would not shop here again

Experience was trouble free.

 I would shop here again

They offer a great selection at a great price and their shipping prices are very affordable. I was very happy with both of my recent purchases.

 I would shop here again

Still waiting for part of order. Did not ship to correct address even though they called me for confermation, lucky I recieved order.

 I would shop here again

Order to receive date was too long. Need to work on quicker processing times.

 I would shop here again

Simple

 I would shop here again

Very easy. Excellent selection. Excellent Prices. Great service.

 I would shop here again

It was easy to look at all the selections. You kept your word as promised. I will buy again!

 I would shop here again

Hope to receive item soon

 I would shop here again

well done

 I would shop here again