FTD Flowers

My husband ordered flowers from FTD for me for Valentines Day. They promised delivery on Valentines day. My husband came home from work at 8pm on Valentines day and the flowers still weren't here!!! So he called customer service where he waited 35   Read full review...

 I would not shop here again

Like pretty much everyone on the forum, my Valentine's was ruined because of FTD... THEN, they have the audacity to turn off their phones and not answer customer service calls. My husband ordered me a dozen long-stem roses in a vase with filler on Tuesday February, 13. Granted it is a little bit late, he was still guaranteed next-day delivery. Well, it is Friday February 16th @ 2pm and I JUST received the delivery. Not only are the roses LATE but they came in a BOX with no vase, dried out and wilted.

My husband paid $100 for a beautiful Valentine's bouquet to surprise me at my office. The roses I received, however, were more of an embarrassment (arriving 2 days late) and then being wilted and dead. I will never use FTD again. They have horrible customer service and actually refuse to be held accountable for it. I will now be contacting the BBB to take further action.

 I would not shop here again

The worst I've EVER experienced. I write this as I wait to speak to representative, going on 40 minutes now. I truly can't believe how bad they are. They suck so bad, so bad as to be unbelievable. Faceless assholes and thieves is all they are.

 I would not shop here again

Boy -- Glad I saw this site! I am having the SAME problem with them. Placed a $80.00 order and didn't get anything --my wife reported she got a package from DHL this morning and I told her to refuse it! I sent this email to the president of FTD a   Read full review...

 I would not shop here again

I received a dozen roses on Feb 13. My fiancé had them delivered a day ahead of V-Day so that I could enjoy them longer at work. They arrived late Tuesday afternoon. On Wednesday morning, two roses were dead. I called FTD to complain but could not get through on FTD's 800 line - it disconnects you. I tried the email form and the system would not accept my order number. Hello, the number is printed on my paperwork so why do you say it is "INVALID"? I was able to email a complaint to customer service and I asked for replacement roses in accordance with the "7 day guarantee". Today is Friday, 48 hours after the email was sent. I have yet to receive a response from FTD and the phones still do not work. Oh, and all of the flowers are dead. NEVER ORDER FROM THIS LOW-END COMPANY!!!!!!! Flowers from the grocery store are of better quality...and cheaper!!

Updated: All flowers were dead on Friday. As a last-ditch effort, I emailed the CEO Monday with pics of the dead roses. Three hours later, a friendly rep called. They are crediting my card with a refund. Persistence pays!

 I would not shop here again

For Valentine's Day, I ordered a dozen red roses plus vase plus Godiva truffles chocolate on 2/12/07 to be sent to my daughter. To make a long story short, roses were received 2 days PAST date, wilted and brown around edges in a box, no vase, chocolates were substituted for cheaper variety. I was given a tracking number for delivery, upon contacting delivery service, I was told no such tracking number existed! I tried countless times to reach customer service by phone, once when I got through they basically said the tracking codes were no good and there was nothing they could do, if it didn't show up, tough. I also emailed customer service during this time, response was by email they would get back. I requested a refund and am waiting...
I have since heard other people were experiencing the same problem with FTD order for Valentines. Today I received notification from delivery service the request wasn't received until 2/14/07 at 9:31 PM! FTD - Just tell us you can't do it - don't take our money and not honor the agreement!

 I would not shop here again

I can't even get through to customer service!!! I ordered flowers on tues. for wed. delivery - still nothing. I even tried the local numbers at the corporate office - the phone just goes dead or it says that they can't take my call. What a bunch of losers. I will never use them again. From now on, it's local florists only for me. Thanks googlemaps.

 I would not shop here again

They are, as of today, 2 days late in completing a simple delivery of flowers. I keep hearing that there is a problem with the address and recipient phone number ... both claims are untrue as I just called her two minutes ago. The customer service number is down today (convienent for the customers) and non-responsive email service. Obviously FTD does not need my business nor will have it after all of this wasted time and effort.

I will try 1800Flowers next time.

 I would not shop here again

I ordered flowers for my wife for valentines day. They never arrived and their customer support is not taking calls for the last three days.

I have seen similar comments on a number of sites, in reviews for FTD.com

I hope I can get a full refund. The way they are handling their customers right now, does not look like it.

I would not shop there again and would recommend everyone to avoid it.

 I would not shop here again

I order flowers for my wife for Valentines Day 2007 well ahead of time. Valentines Day comes and goes, no flowers. Needless to say this ruined the day for me. The next day I request order status several times during the day and get nothing but a standard response about them contacting the florist. At the end of the day the flowers still haven't arrived. At that point I cancelled the order. I get back a standard reply saying that the ordered can't be cancelled. I replied that the order was indeed cancelled and that if a prompt refund wasn't given I would dispute the charge with my credit card company. I don't know yet whether they will do the honorable thing or force me to into a dispute. Don't use this company. Deal directly with a local florist if at all possible. I sure will.

 I would not shop here again

As I sit here on hold for the past 75 minutes for a customer representative a lot of things are going through my mind. Yes I am sitting here with my wireless bluetooth waiting for over an hour and still nothing! At least I could wait today for someone to   Read full review...

 I would not shop here again

I placed my order for Valentine's Day early without any problems. So I get home from work on Valentine's Day and my wife has not received the flowers. It was a bit frustrating, but I figured it was a busy day.
The flowers never showed up and calling customer service was a joke. Their number would not even accept calls "due to the high call volume". It is now the day after Valentine's Day and their customer service line is still down.

What a racket. I will never go through this again...

 I would not shop here again

My boyfriend ordered me a dozen medium stem red rose bouquet for valentines. It arrived at my house Valentine's morning in excellent condition. The only thing that was wrong was that 2 of the roses were limp from being exposed to extreme cold.

The next day I spent about 1.5 hours on the hotline and explained that 2 roses were limp and I'm being sent a completely new bouquet.

Excellent customer service, after getting on the line, the service was quickly cleared up.

I would definately shop here again after this experience, not because they just fixed the order but because I know alot of the growers where I got my roses (i'm a florist) had alot of problems with being limp and to say that 2 out of an exquisite bouquet were limp is a great thing.

I would imagine that other than Valentine's that they have a high customer satisfaction rating, and that the only people that post messages here are ones that are dissatisfied and are at a low percentage of the thousands that shop FTD.

Thank you and have a great day,
Ashley

 I would shop here again

My husband ordered flowers for Valentine's day. Their website guaranteed delivery ON V day. He ordered a big bouquet of mixed flowers (I dislike the traditional red roses) a teddy bear and a balloon which came to $115. They never showed up nor did an   Read full review...

 I would not shop here again

I ordered a Valentine's bouquet from FTD.com through their rewards partnership with Discover Card, and was able to use rewards points to get a $40 certificate to FTD.com. The bouquet that I ordered over the phone was $43.99 (w/ vase), but then you add a   Read full review...

 I would not shop here again

Dont buy flowers from ftd.com. And dont use DHL for delivery. They suck. I placed an order with them for Valentine's day. I wanted to cheer up my daughter in Austin; she is a student and has been sick with the flu for 3 weeks and now with   Read full review...

 I would not shop here again

FTD SUCKS. I ordered a dozen roses for the Spousal Unit on Monday for same day delivery, not only to beat the rush, but to let her know that she was on my mind before the holiday. I thought it would be great considering that she was at home that day   Read full review...

 I would not shop here again

The day after Valentines Day here I sit without the order for flowers my husband placed weeks ago. When he left for work he said you will be home today right?Watch for a delivery. So My 4 year old daughter and I waited for this delivery all day. Daddy   Read full review...

 I would not shop here again

I waited all day for flowers, hoping my boyfriend who is currently living overseas had sent some, and was really upset when I did not receive anything. I sent him an email (due to the time difference) saying I was sad to have been left high and dry on my favorite day and he was baffled. It turns out he HAD ordered me a dozen gorgeous roses, well in advance, online, it's just that FTD never delivered them!!! They still haven't showed nor have they responded to the customer inquiry. They had my number they could have called me!!! I tried to call but waited on hold for twenty minutes before hanging up. Way to ruin my Valentine's Day!! Please, don't use them!! My flowers still haven't shown up. So much for guaranteed delivery!! Worst Valentine's ever - my boyfriend is annoyed that I got mad, and I was miserable all day because I thought he had forgotten me!! Thanks a lot FTD. Really.

 I would not shop here again

I ordered flowers for my wife for valentines day, 2007. I placed the order three days in advance. So, Feb 14, 2007 Valentine's day comes. I wait for word that the flowers have been delivered. I check the website over and over, and it tells me that my order is being processed by a local florist and that they will chceck my order and send me an email about its status. All day long, no email arrives.
So at 2:00 p.m. still no word. I try calling them. FTD has
"temporaily disconnected their phones" because of the Valentine's day rush. It turns out that I have no way to check on my order. I have no way of knowing if everything is ok or not. Finally, at 4 p.m., I get an email saying that it can't be delviered. Of course now it is too late for me to order something from a competitor (and I am sure that is just a concidence) So I then say, fine this is a joke, cancel the order and I won't use FTD again. Guess
what? They refuse to cancel the order and say I have to pay for it anyway.


 I would not shop here again

Hello, I want to write that this has been a terrible experience for me. I ordered 18 roses for Valentine's Day and they were delivered on the 13th. I mean, ARE YOU KIDDING ME!!! My Valentine's gift to my wife had been ruined. I called them and after 20 minutes of pleading, they refunded me the roses and said they would send a small bouquet the following day. I said ok and they wanted to charge me $30.00 shipping???? HUH!!! I almost blew a fuse and eventually they did not charge me the shipping....Well, the next day, Valentine's day! My wife doesn't receive anything. I call FTD and they can't contact the vendor because they are busy. I complain to someone called Bob and he says OK! Not sorry or anything! Karen at there corporate office stated they can deliver til 9pm. How many businesses (schools for my case) are open til 9pm???? Anyway, I hope you don't buy from them.

 I would not shop here again

Twice bitten...

I ordered an arrangement for my mother's early-November birthday and was promised on-time delivery. It arrived late and the vase was broken in half. They sent out a replacement, but it took several days to arrive. By that time, what's the point?

Now, for Valentine's Day, they don't deliver the roses I sent to my girlfriend, the email confirmation they sent to me failed to include an order number (so there's no way for me to check order status online) and I've been on hold with customer service for OVER AN HOUR trying to get some information on the order.

NEVER, EVER AGAIN will I order from this joke of an operation.


 I would not shop here again

Ordered two dozen roses on Feb. 7 for my mom's birthday on Saturday, Feb. 10., Order No. FNB746593. Should have been no problem as the site said they could have been delivered the same day. Saturday evening, no flowers. Filed a non-delivery complaint   Read full review...

 I would not shop here again

Ordered a flower arrangement for my wife for valentine day and ordered early so I would have a good selection. product pictured was magnificent and beautiful with roses and full of flowers. I even went deluxe to add more flowers and make it better. my   Read full review...

 I would not shop here again

Ordered a Valentine's day mix of roses and white lilies - the same flowers for our wedding later this year - for my fiance. Even though Valentine's day is on Wednesday they were delivered Monday morning, which is annoying but tolerable, except there were no lilies. They were replaced with carnations, daisies, and a lot of green. The florist FTD used went cheap on me. What a disappointment! I'm on hold now with FTD waiting to talk to someone... 36 minutes and counting.

Update: After 42 minutes on hold a customer service rep picked up and said they were too busy to help me out right now, took down my info, and said they would call me later. Horrible customer service - they just care about making the sale, not service.

 I would not shop here again

FTD sent me an email saying that I could order "Fire and Ice Orchids" for $39.99. When you click on the ad, the system puts it up to $55.99. So I called "Customer Service". First of all, the their rep had no listening skills whatsoever - she liked to do all the talking. Then when I finally told her what my problem was, she put me on hold, then told me that there was nothing she could do and told me to place the order myself using one of two promotional codes: 1179 or 10488.

So I go back to the on-line order. THERE IS NO PLACE TO ENTER THOSE CODES.

So screw their stupid company and your bait and switch practices.

 I would not shop here again

Very unhappy with FTD. The flowers that were ordered specified that there would be 8 daisies and 6 roses. Only 4 daisies were in the bouquet and they put bright yellow daisies with pale beige and pink roses (they looked terrible!) and half dead "greens". When I called to complain, FTD did send another bouquet, they told me it would be delivered on Thursday. They delivered it on a Wednesday and left it outside in 10 degree weather. And of course, the flowers froze. This time, they sent red roses which did look better but they turned black within 24 hours. And again, they only had 4 daisies instead of the stated 8.
Won't buy from again.

 I would not shop here again

My husband sent me a rose bouquet for my birthday and the whole thing became droopy and wilted after 2 days.

I tried to work with the customer service @ FTD.com and I should say that they were the WORST I've ever experienced with any online vendors.

Totally disgusted by there service and will never ever order from them anymore.

 I would not shop here again

Excellent service

 I would shop here again

My sister and I are extremely dissatisfied with FTD.com's delivery speed and customer service. We can't offer an opinion on the order accuracy or quality of the product because the flowers have never arrived. The order was placed, confirmed, and   Read full review...

 I would not shop here again

satisfied

 I would shop here again

FTD HAS HORRIBLE CUSTOMER SERVICE! I ORDERED A $60.00 BOX OF GODIVA CHOCOLATES ONLINE FROM FTD.COM FOR MY WIFE AND PRETTY MUCH RECEIVED CHOCOLATE SYRUP. I E-MAILED CUST SERVICE TO COMPLAIN AND THEY SHIPPED MY A NEW BOX OF CHOCOLATES AT NO CHARGE. ONCE AGAIN WHEN MY ORDERED ARRIVED I RECEIVED ANOTHER BOX OF CHOCOLATE SYRUP. THEY NOW WILL NOT RESPOND TO MY E-MAILS OR REFUND MY MONIES. I THINK I WILL STICK TO RED ENVELOPE.COM FROM NOW ON SINCE I HAVE ALWAYS RECEIVED QUALITY PRODUCTS FROM THEM.

 I would not shop here again

On behalf of all my siblings, I recently ordered a birthday bouquet for our mother who is in the last stages of cancer. Even though I gave FTD 2 days notice, and I received an email confirming the correct date of delivery, the bouquet NEVER arrived to her home in Las Vegas. At 7:00 pm in the delivery city, I was able to call the support center. I learned later that there are 24 hour FTD shops with delivery in this city, but I was not told of this option. I was told to wait until the next morning when the florist who received the order reopened. The next morning they apologized, and told me they would deliver the flowers a day late, and they are working on resolving the issues of a glitch in their delivery date system. I was able to cancel the order, get my money refunded and deal with a florist directly. Our entire family will never rely on them again.

 I would not shop here again

Really Bad... I bought 4 Gift cards thru Turbo Tax (Intuit) and each must be used separately... Meaning the $100 I was going to spend must be spent 4 different times.. Good for FTD bad for me. Also when I called and explained this to their Customer Service they referred me to turbo tax. I guess FTD is O.K. with having customers mislead. They seem to take no responsibility for how they are represented by anyone. They stuck to there guns and wouldn't allow for any fix for this issue... Hence I will use my cards and never order from FTD again.. The customer team I spoke with was Angela, Beverly, Philip Stanly... Each not helpful.. (Chris Ayres Columbus)

 I would not shop here again

I recently went on-line to order some flowers for my mother's birthday (which was two days away at the time). They arrived a day later than requested. What was unusual was that my mother lives in upstate NY and the flowers were shipped from Miami! I emailed FTD.com to request a refund as it was a very big disappointment to me and my mother. They wrote back saying they don't control their vendors, and besides the weather was bad. In fact, the weather was quite pleasant during that entire shipping period! Not only am I disappointed in poor service, but in response to my complaint they tell me a lie (the weather), blame the shipper, and only offer a 15% refund, which I feel is not acceptable. I will not be using FTD.com again.

 I would not shop here again

I decided to send an "upgraded" bouquet to my mother through FTD florist. The extra money I spent on the upgrade was supposed to ensure a fuller bouquet than the standard. The particular arrangement I ordered came with a same day delivery guarantee   Read full review...

 I would not shop here again

THIS IS THE WORST SERVICE EVER!!! So I finally decided to give FTD another chance after many screw-ups in the past. BIG MISTAKE! Seems the online order for flowers I was sending as a one-year remembrance of the death of a dear friend's mother was   Read full review...

 I would not shop here again

Last Christmas I ordered a centerpiece from FTD.COM to be delivered to my boss on December 24th. I received a thank you note from my Boss and his wife on the 22nd! They delivered flowers that I expected to be fresh on Christmas day FOUR DAYS EARLY!

I complained - nothing could be done - but they were sorry about it. I swore I would never use them again.

What a dope - Saturday we heard of a friend being sick and in a pinch I went back to FTD.COM and ordered flowers to cheer her up. They confirmed that the flowers would be delivered on Sunday. On Monday I asked FTD.COM for confirmation of delivery since I hadn't heard from our friend. They told me that they would inform me once they had confirmation. Now it is Tuesday and the time between expected delivery and confirmation is greater than the time between ordering and expected delivery.

Their customer service is non-existent – I wonder what FTD really stands for?


 I would not shop here again

Order placed Nov 8th for Nov 9th delivery never arrived. Was told that the florist couldn't find the address on their GPS. Since this was a major street off a main boulevard I put the address into mapquest and it popped up instantly. FTD wouldn't give me the name of the florist they were using so I cancelled that and another order. I believe their name should be changed from FTD to FTP(failure to perform).

 I would not shop here again

I will never use this company again. I bought flowers for a family member's funeral. A local florist did send flowers that arrived on time, but the arrangement they sent sells for $25 less on FTD.com than the arrangement I ordered. I contacted FTD & they   Read full review...

 I would not shop here again