FTD Flowers

I had an awful experience with FTD.com, I tried to send flowers to my fiance while I was going away for a week to surprise her.

So a week before the delivery date, the flowers show up where we both work. Completely ruining the surprise - since the note indicated I was missing her (since I would have been away if they were delivered on the correct date). On top of that, the flowers were nothing like the ones pictured on the website at FTD.

So I contact customer care, they say that they try to respond within 48 hours. It took 1 week to get a response. So they don't ask me if I want my money back or what solution would make me happy. Instead, they send the same damn flowers (which were wrong) with the same damn card all over again.

I would never, ever, deal with this company again, and I wish I would have looked for opinions on them first because clearly this is a company that should be outlawed.

 I would not shop here again

My husband bought me flowers from FTD.COM. I was excited when the package came. Should of held that thought, the roses were wilted and dying!

 I would not shop here again

I can't quite express how terrible the customer service was with FTD. I have used them before and had an OK (though never stellar) service. This time they are over 5 days late with a sympathy bouquet that was supposed to arrive with same day delivery two days before a memorial service. It is quite awkward considering the circumstances and I have fielded 8 different phone calls from local florists and FTD themselves regarding the order. They did not refund even a dollar from the bouquet price, only the shipping. Meanwhile every phone call I get from them it is like the first time I am talking to someone. Their coordination and relationship with local florists is terrible and it seems that they do not get along, and are not coordinated. Go somewhere else!

 I would not shop here again

On Mother's Day, FTD's system was so overwhelmed and understaffed that they were unable to provide any information about whether or not my order had been delivered. Not only that, but communication of any kind was almost impossible. Here's a timeline   Read full review...

 I would not shop here again

terrible and unreliable. did not deliver flowers and I am still waiting for refund. I will never use these people again and I would recommend to avoid them if you are looking for a reliable and professional service.

 I would not shop here again

Well the flowers were never delivered and after being on hold for over 45 minutes I gave up. I called the next day and was told they would be delivered the Tuesday after Mother's Day. I will never use them again.

 I would not shop here again

I ordered flowers for my wife for Valentine's day to be sent to her work. We had just found out a few days before that we were expecting our first child, so I added a teddy bear that was for the new baby. So Valentine's Day comes, and I'm waiting all   Read full review...

 I would not shop here again

I am at such a loss for words when I find out someone I know is in bereavement over a loved one. My mom is religious and usually opts to give the person a Mass card and flowers. I normally try to send edible gift baskets or plants when someone I know   Read full review...

 I would shop here again

Deceptive: in a single word the FTD website is deceptive. The delivery charges are clear, as is the price of the product, however "service fees" are not clear and are extremely high. The service fee for an $18 bouquet was $17 which didn't include delivery charges! The website also contained several broken links for key areas, namely customer service and e-mail support. The phone support was also very poor: wait times were not provided and I gave up after 20 minutes. The overall experience left a sour note that resulted in a lost sale and this negative review.

 I would not shop here again

Ordered a balloon and bear bunch for my niece's birthday, Made the deadline in time for same day delivery. No such thing. After I checked the order status online, received a phone call that informed me they couldn't find any shop to deliver. They   Read full review...

 I would not shop here again

First time, I ordered mini roses for my Mom on Mother’s Day. When she received the gift, it is not mini roses but something else. Second time, my husband ordered a teddy bear with a balloon and a note for me by phone. I received a teddy without   Read full review...

 I would not shop here again

STAY AWAY!! I have had two separate deliveries at different times of the year with dead flowers delivered. Also, they never deliver the container that is pictured. If you even put information not to substitute, they still do, and they deliver flowers   Read full review...

 I would not shop here again

FEBRUARY 2008, ON VALENTINES WEEK I ORDERED A FLOWER BOUQUET FOR MY WIFE AND IT WAS A TOTAL FAILURE. 1 WEEK AFTER STILL THE FLOWERS HAD NOT BEEN DELIVERED,


 I would not shop here again

Not only was my order delivered 3 days late, but was completely wrong. I ordered an all white sympathy arrangement for my mother (she had just lost her mother) which consisted of larkspur (white) and cream colored carnations. My mother received blood red roses and red tipped carnations. (have you seen a sympathy arrangement with red flowers?????) I even paid the extra for the upgraded arrangement. I was told by FTD that this was in accordance with there substitution policy, which I thoroughly read and apparently red and white are in the same color scheme??? (that's news to me). After that, I was told the florist didn't have ANY white flowers... they should have had time to order some since the arrangement was three days late anyhow. FTD did however offer me 10 percent off my next order (do they actually think I would buy from them again????) Not only was there choice of florist poor, but there customer service is absolutely terrible. BUYER BEWARE!!!

 I would not shop here again

Horrible horrible service. I ordered from their web site for same delivery for my wife (as the web site claimed) on Valentine's day. When the order was never delivered, I called in the evening to find out what happened. I got a pre-recorded voice mail   Read full review...

 I would not shop here again

It’s not that I lack a romantic gene in my body, but I don’t get all that excited about Valentine’s Day. The rebel in me would prefer to celebrate a day out of the blue rather than on a commercially manufactured date. But Valentine’s   Read full review...

 I would shop here again

Look, it can happen to anybody. It happened to me, of course, so I'm writing about it, and you're reading about it. But it can happen to anybody. It's not like I did this at the last minute, either. I put my order into the FTD website back in   Read full review...

 I would not shop here again

I ordered a Lasting Romance BQT. (Deluxe $74.99) for my wife for Valentines day Feb 14, 2008. My wife received a pink vase about 3 inches tall with 3 roses and 3 carnations in in the vase. Nothing like the 1 dozen of each stated online. The vase was   Read full review...

 I would not shop here again

UGH I don't even know where to start. My fiance purchased flowers for me on FTD.com 2 weeks before Valentine's Day and they never arrived. He was so upset when he came home that night and found out I never received the flowers. He checked the Fed Ex website and the delivery had been rescheduled to Feb. 15th! Also, they were being shipped form Miami when we live in Boston! Why would they not use a local florist in our area? Anyway, I told him to try and cancel the order so he sent an e-mail to FTD and all he got back was an automated response that the order was already in progress. A lawyer friend told me to refuse to accept the delivery, which I did, in hopes that he would get his money back. He also filed a dispute with his credit card company which we are waiting to hear from. We will never ever use FTD again and he said he regrets not having used a local florist in the first place, but we mistakenly thought FTD contracted with local florists. Hopefully we will get our money back......

 I would not shop here again

My experience with FTD has been horrible. For two years in a row now, I ordered flowers to be delivered for Valentines and on both occasions they never made it. However, my credit card was still charged. Also, the second time I was using a Discovercard coupon and instead of applying the discount I was charged the full amount. I tried calling customer service and it was impossible to get through. I also sent an e-mail inquiring about my order and never received a response. After spending 20 minutes on the phone I was finally able to speak to someone and the person couldn't give me a good reason why the flowers never got delivered. After realizing they had messed up the order FTD didn't offer free flowers, discounts, or anything. They didn't even apologize. All they said "well here's your money back, thank you." I've never experienced such poor service before. I'm definitely very unsatisfied. I'm not the type of person to normally write reviews but their service has been awful. I wouldn't recommend anyone to order from FTD and will never use them myself again.

 I would not shop here again

I ordered flowers for my mother for Valentine's Day (2008). I normally would have gone to a florist but time constraints didn't allow me to do so and FTD offered same-day delivery, so I thought, "why not?"

It is now 2/15 in the late afternoon and the flowers have not yet been delivered. I have tried to call their customer service line and they are not accepting calls. I am emailing them to no avail and for some reason I cannot even track the location of my flowers. I want to cancel the order and be done with it, but once again - no access to Customer Service.

This is blatant false advertising on their part if they offer a product for delivery the same day and then don't deliver.

I should have stuck with 1800Flowers.com

I am never going to use them again and I suggest that if you don't like being given the run around, don't use them either.

 I would not shop here again

Visit your local florist instead, who can send things anywhere you want. Failure to Deliver.com = miserable. Extra charges hidden until you've picked everything out and entered in all your information. You're wife's valentine flowers not only not   Read full review...

 I would not shop here again

I just do not know where to start - Please look elsewhere for flowers. I tried to order on line for Valentine's Day but it would not accept my coupon. So I called the order in weeks before V-Day. The flowers never arrived for my wife. Every women in her   Read full review...

 I would not shop here again

I paid extra to ensure my order would be delivered this V-Day 2008, on 2/14/08. The flowers never arrived, the customer service live sated due to the holiday and large call volumes they would not answer the call and auto disconnected. After calling corporate headquarters to get someone on the line they aid the flower did not make it due to bad weather in Memphis TN....Weather.com stated is was 78º and sunny!!! Anyways dispute all charges with your card issuing bank and force them to pay the penalties for violating Visa and MC rules.

 I would not shop here again

my valentine flowers got delivered a whole day late. and they were practically dead without any fillings (baby breaths) pictured on their site. on the delivery box it stated to be delivered by feb 14. got it on the 15th. called the 1800# and automated msg says they are not accepting calls due to busy holiday season. also my co worker ordered flowers for a wedding from ftd.com, it arrived 3 days late after the wedding. they also called but the same automated msgs says they can not accept calls at this time. my friend only got half of the refund through small claims court. and another friend of mine who got floweres from ftd.com recieved it on time, but it was the wrong order (gift card message was to another person). All experiences with ftd.com are horrid. especially when calling reguarding an order that they messed up you can't get through them. only through a lawyer you can finally reach them. how f**ed is that?

 I would not shop here again

AVOID THIS SCAM ASAP!!!

VERY unhappy with the way they handled my Valentines order. Flowers were late, and nothing like what I had ordered. Customer support is no where to be found. No matter what option i choose from the auto system it says "were having heavy call volume" and hangs up on me. Will never use this service again!



 I would not shop here again

I placed a SAME DAY DELIVERY order for my daughter (in the hospital) on Monday, Feb 11, 2008 and it has STILL NOT been delivered as of Thursday, Feb 14, 2008. It has been impossible to get through to complain because they are too busy with new Valentines Day orders (that will probably not be delivered today) to worry about existing orders. The real frustration is not that a mistake was made but that I can’t get in touch with anyone via email or telephone to resolve the matter of a refund. Every time I dial that number, I get angry all over again. And, to add insult to injury, FTD’s automatic emails keep coming to my inbox today stating that “its not too late for same day delivery”. What a crock!


 I would not shop here again

Ordered several products for purchase and delivery to wife at her school on February 10, 2008 at the FTD.COM website for the amount totalling ($56.98) for the product and an additional ($25.98) for the "shipping and handling charges" for delivery set on   Read full review...

 I would not shop here again

FTD once again fails to do what its business model is. Take money, deliver flowers.

I ordered flowers at 9:30 am CDT for delivery same day. I receive a call within an hour of placing my order telling me that my Airline Miles account that was to be credited for the purchase wasn't being accepted by the system. I provided another carrier and another number on the phone call and was told my order would be completed. Please note I DID get charged for the order.

No flowers were delivered. No emails or calls were sent to me, no notice that my order had been cancelled was given until I called this morning for a status. They cancelled my order for no reason, they are now saying I will have my refund in 30 days! You want to keep 225.00 of my money for 30 days due to YOUR incompetence? I don't think so.

 I would not shop here again

Be careful. After ordering flowers from FTD, I was automatically signed up for something called reservation rewards, which automatically deducted $10 from my credit card each month. I would never willfully sign up for such a thing, but apparently there was some fine print on the order where if you didn't check off a "no" box you are signed up for it. After doing a google search for FTD scam or reservation rewards, I discovered there are many others who have been scammed. FTD took no responsibility and said it was my own fault. Needless to say, I'll never place an order with them again. I would estimate I send flowers at least 8-10 times/year.

 I would not shop here again

Second time in 2 years complete dissatisfaction with FTD! The flowers weren't delivered AT ALL and FTD even did not contact me about it. My last order was at 01/15/2008. 17th of January was the order date but it never happened. 3 days after I contacted to FTD, I got an email that is saying “their goal is to respond with me within 24 hours” but it did not happened. Then I sent another email to explain the situation, I got an email to respond that they apologize for my order not being delivered on the date requested and if I still want my gift delivered, they may give me a discount late delivery. I accepted their offer and confirmed it. That was 26/01/08. Since then there is no news at all. I also learned that my order in 2006 was not delivered that I paid for!! “The person I sent the flowers is my wife now it is how I learned” How embarrassing!!

 I would not shop here again

The past few years FTD has really gone downhill. The last several orders I placed I was charged and extra $9.95 in delivery fees. And my orders were not correct. Last year I ordered a beautiful spring bouquet for my grandmother. At the time FTD was   Read full review...

 I would not shop here again

I know this is site is about shopping feedback, but I have a story that will give new perspectives on this company. Before I start, just wanted to announce that FTD.COM recently bought the domain rights to FTDSUCKS.com, their main boycott site. Which,   Read full review...

 I would not shop here again

FTD.com provided me with the worst possible online flower purchase I could ever imagine! Bottom line, they are a horrible vendor, do not use them. Here is a synopsis of the events that occurred when I purchased a simple bouquet of flowers for my mom on   Read full review...

 I would not shop here again

Our recent FTD experience was awful. We ordered flowers for my husband's niece. 11 days after she received them she finally told us how awful they were- her co-workers convinced her that we should know. The delivery person had "dumped them" (in her own   Read full review...

 I would not shop here again

My wife and I got (2) 25$ Gift Cards when we did our taxes. The problem? We can only use (1) card at a time. Nothing is under 25$ to order so you have to use the card and also shell out more out of pocket money to send anything, even though you have $50 worth of gift cards. Call the Customer Service number but turns out nothing we can do. I cut the cards in half because I'm not giving them 1 more cent...

 I would not shop here again

I'd ordered same day service for delivery for National Boss day. Placed order at 11:30am and received notification at the end of the business day that there were no florists in that area. It was to be sent to a downtown business in a City of pop 400,000. If they would've told me sooner, I could have gone with another delivery company! Their supervisor wouldn't even give me a discount for offering to send the gift on the following business day. The same day delivery claim is a complete sham.

 I would not shop here again

It was fast and easy. The flowers were nice and arrived on time.

 I would shop here again

FTD plays the numbers. Enough people to do not get the chance to see the flowers sent and most gracious recipients will not complain to the sender when goods are less than desirable. Sending flowers is a token gesture where timing and quality are   Read full review...

 I would not shop here again

The shopping experience was fine but the quality of the product delivered was very disappointed. I ordered a bunch of roses for delivery in Austin (TX) and half of the flowers died within 3 days. FTD.com clearly didn't live up to their promise of "We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days".
When I complained about the quality issue a week after the flowers were sent I was told that my "email was sent after the 7th day, so there is not anything we can do for you at this time."

 I would not shop here again