Everything Furniture

Order arrived quickly. Was securely packed. There were a few very minor scratches and blemishes in wood finish, but not due to inadequate packing materials - most likely just from handling from site of manufacturing (Thailand) to Home Styles warehouse (Indiana). I actually like the blemishes because I do not like things that look too new or too perfect due to the rustic design of my home. Instructions were not 100% accurate (sequence of bolts, spring washers, and flat washers) from a carpentry-design standpoint and should be revised.

 I would shop here again

The shopping experience itself was fine, good website, good description of merchandise, prompt delivery. The purchase itself was disappointing, as it required more than "some" assembly. It took 2 of us 4 hours to assemble it, and it wasn't easy. Some of the machining of parts was bad, making it difficult to get together. The quality of the bench is fine, but it should be described as "LOTS of assembly required."

 I would shop here again

The shopping was easy. As of this date, 11-19-09, I have not yet received my order. I am patiently waiting. I am very anxious to see my purchase.

 I would shop here again

Fast, effecient.......only site that had the size I needed.....need a long and narrow in width table that could be folded away that was also sturdy.........fit the bill perfectly.

 I would shop here again

Fast and easy with very good prices!

 I would shop here again

The item I ordered was discontinued and the transaction was canceled. The item is still listed as available on your web site.

 I would shop here again

I wanted to order the item earlier because there was free shipping - but couldn't reach the merchant - when I did finally reach them I now have to pay the shipping cost of $460.00 - I am disputing this issue now and that will determine if I use them again.

 I would not shop here again

Over all experience was very good. They have a great selection to choose from and check out easy and delivery time great.

 I would shop here again

the chairs are exactly what I wanted

 I would shop here again

Great price and surprisingly good quality.

 I would shop here again

Assembly instructions poor. Manufacturing quality poor in that wood dowels were to small for the drilled hole. This caused assembled product to "wobble". I had to dis-assemble and re-assemble using industrial strength glue. This fixed the concern. Manufacturing of parts is sloppy and poor.

 I would shop here again

The website was easy to use, the items were clearly described. Pricing appeared very straight forward - with no hidden "shipping and handling" charges. However, it has been more than a week since I ordered the piece, and there has been no update from them regarding shipping. No tracking number, no e-mail indicating the item has shipped - but my credit card was charged the day the order was placed!!!!!!!!!!

 I would shop here again

Great customer service. Wide selection and great prices. A bit slow on delivery.

 I would shop here again

I thank you for your service, the sofa bed is what i was looking for. shopped three stores in my town could not find what i wanted.

 I would shop here again

The web site was easy to use. They had the best price on the same item as other sites. They were much less. The item came very well protected and was in excellent condition. It came at least 1 week earlier than expected!

 I would shop here again

excellent

 I would shop here again

the shopping experience was excellent! i was informed, the merchandise exceeded expections, the delivery was fast, and i will shop with this company in the future...

 I would shop here again

We found out the real cost of delivery only after we placed the order. The info on the web site regarding delivery cost is not complete.

 I would shop here again

I found the item easily and with an assortment of similar items for selection. The price was good and the order process easy. The item arrived in a timely manner and in perfect condition. I would be glad to shop this site again. tf

 I would shop here again

I purchased a Classic Flame Oak Fireplace, the order shipped about 2 weeks AHEAD of schedule which was fantastic, tracking was excellent. The only complaint that I have is the mantel of the fireplace has a flaw in the finish, I will have to call EF today to try and resolve, we'll see how that goes. Otherwise, so far, I liked the service and other than the flaw in the finish I love the fireplace. Glad I ordered it.

 I would shop here again

Very good product and service!  The butcher-block kitchen island, a real deal at $199, was better than the photo online, and the delivery was very fast.  Also, because of a computer glitch, 3 were ordered instead of one, but when I intercepted Fedex and sent the other 2 back unopened, I was promptly credited for the extra charges, and they waived the return charge and restocking fee.   

 I would shop here again

good quality and service. only one mistake on island (a screw wouldn't go in enough to put plug into hole.)

 I would shop here again

It was really easy to find exactly what I wanted and just as easy to order it. It said it would take up to 3 weeks for me to get it and I was so shocked because I received it on the 25th and I ordered it on the 14th.

 I would shop here again

The website was easy to use, the merchandise was in stock, it arrived quickly and is excellent quality. Very satisfied.

 I would shop here again

There were a number of on-line furniture stores; I chose this one. Wrong. Phone calls not returned, emails unanswered. Compare them to the excellent tretment @ Cymax stores - Duh! Too bad that Cyber Max didn't carry this item.

 I would not shop here again

because i have a gated entry i requested a tracking number,i did'nt receive one and the package arrived and was left at the gate. Anyone could have taken it.

 I would shop here again

Expecting to receive my order within two weeks of ordering on March 1st, and the merchant charging my credit card, I called during the third week. I was informed that it was backordered until the middle of April. When I had not received the merchandise by the end of April, I called again. The order had been shipped that day. Ten days later, I received my order minus one bed. I waited another week to call because I thought it would arrive. After not receiving the bed, I reported it to Everything Furniture, and two days later it was declared "lost". A second bed was ordered. That bed made it all the way to Palm Springs, according to the FedEx Tracking. It was then returned to the shipper because of damage. It took two weeks, nonreponsive phone calls and two very angry messages to get it across that I wanted satisfaction. I then had to go to an alternative plan, and ordered a set of matching beds from another company. I cancelled the bed order and requested that it be replaced with a dresser. As I could not get them to agree to credit my account for an entire bedroom set. I am still waiting for the dresser. Carolyn Mead

 I would not shop here again

Website was inconvenient and required three attempts to pay by credit card. Site kept asking for payment thru Paypal. Site said hope chest was, "back ordered until June". Order was placed June 3. I have received no shipping information, nor an expected date of shipping to date (6/10). I plan to give them one more week and then call. I would have withheld rating as my disatisfaction was with the website, not necessarily with the product or service. Yet! Your survey forced a rating, therefore the fair rating.

 I would shop here again

fairly easy to navigate the website compared to other efforts w/ different merchants.

 I would shop here again

I'm completely satisfied with the product and the promptness of delivery. Thank you!

 I would shop here again

got a beautiful piece at a reasonable price

 I would shop here again

have asked if assembly required no response

 I would shop here again

The item I ordered was no longer available but the service that I received from Everything Furniture was excellent. They contacted me to let me know of the additional cost due to duty, followed up with a phone call when they discovered that the item was not available. Great customer service!

 I would shop here again

i was told i would receive an email when the item was shipped. i did not. I call the company to learn the item had been shipped. Still waiting for the item to arrive.

 I would shop here again

good merchant to deal with.

 I would shop here again

Good experience, delivered quicker than estimated delivery time noted when placed order.

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So far I am very happy with this merchant. I had a question about my order, I called customer service and talked with a representative, she was very helpful and answered all my questions. I will be shopping for more things in the near future and I will use Everything Furniture for these items. thank you.

 I would shop here again

merchandise came almost immediately. Way before I expected it. VERY pleased with this company--have recommended them to a friend who is looking for the same type cabinet.

 I would shop here again

You were the only place on the web that had just what I wanted. I love the mix-and-match feature so I could get my cabinet custom made for my space. The prices were excellent and delivery was surprisingly quick. Thanks so much!

 I would shop here again

I ordered a twin sized mattress and platform bed. Unfortunately the mattress was out of stock and back ordered and we would have had to wait for about 6 weeks. I received a nice email from customer service clearly stating the problem and asking me what I would like to do. I phoned the customer service agent and opted to cancel the order for the mattress but to still purchase the platform bed. The again I spoke to assured me that I would be refunded either that day or the next day but that if I had any questions to not hesitate to call. I just received my bed, which is assembly required. It came in two packages but everything was packed nicely and labeled for ease. This company was a pleasure to do business with and I will do business with them in the future.

 I would shop here again