Entirely Pets

After reading some reviews regarding Entirelypets.com I had my precautions about ordering my dog's Christmas/Birthday presents from their website. So I decided to make a small $35 order (of a few Fat Cat and Tuffy's dog toys which are normally expensive/hard to find anywhere else) to be on the safe side. After my order I received a prompt email for my purchase. I was pleasantly surprised to find that my order was shipped promptly (it arrived within 2-3 days of my purchase) and everything in my package was accounted for and in great condition upon arrival. I'm not sure what the circumstances were for other people's issues with Entirelypets.com *i.e. ordering pet medication, having to make returns, dealing with customer service, etc* but I found that my simple order of a few dog toys was well worth the time and price. I can only account for this order as it was my first, but given the prices and this experience I would definitely do business with them again.

 I would shop here again

my first time ordering from a US company. I are very pleased with the speed and service from this company. I have ordered from many sites here in russia and got bad service and bad product. entirelpets saved my 3 kittens and 4 canines

 I would shop here again

I just recently had to put the love of my life (my 7 year old pug) on a arthritis medicine(Rimadyl). After seeing the bill from my last visit to the vets office, Iwas shell-shocked. I was sceptical using on-line pharmacies because of all the things Ive heard, but shopping with entirelypets has been a pleasure. They handle everything, calling my vet, filling the prescription, and even shipping it out without me having to call in for refills! I will definatly be returning =-)

 I would shop here again

I have just had another wonderful shopping experience with Entirely Pets. I have been ordering from them for over a year now and they always have competitive pricing. This week was an even better experience. I placed an order online on 7/15 and received my box of items today, 7/17/09! They are in Nebraska and I'm in California. My shipping had been free because I placed an order over $100.00 plus I'm on their mailing list and received 5% off of my entire order. My order was accurate and I also received some free samples of Joint Max triple strength.I highly recommend EntirelyPets.com!

 I would shop here again

Great Service, good prices.  Slightly less expensive than other online companies and I looked for an online coupon and got additional discount.  I ordered Friday and the package arrived Monday.  I have ordered from EntirelyPets 3-4 times and have always been happy with the service.

 I would shop here again

Excellent service. Great product selection. I was able to navigate myslef through their selection of items find all of my favorites and place an order. I had a few questions after and called their service center. These guys are great. Very helpful and they know thier stuff. I was pointed in a new direction for joint supplements and I am really glad I took their advice.My dog loves these Joint Max  TS Soft Chews. I am a loyal fan of EntirelyPets.com

 I would shop here again

Ordered Rx online 4/15. Order still not here. Cat went without his treatment for End Stage Renal Disease Fri and Sun. Cause of problem? Failure to fax vet; waiting a day to fax vet after a reminder 6 days after order placed; promise to ship 4/21 but actually shipped 4/22; promise to send via Priority Mail so it'd arrive Fri 4/24 or Sat 4/25 but actually shipped via InTrac who does not delivery on weekends. 
Disorganized? Yes. Prevaricators? Yes

Do Not Order from this Outfit if You Need Rx in timely fashion. 

 I would not shop here again

Keep track of your order !!!My dog is suffering from "hot spots", and after discussing with her veterinarian the course of the treatment, I went to the Internet to find a reliable supplier to order the medication prescribed.I ended up   Read full review...

 I would not shop here again

I have been paying way too much at the vet for way to long! No more I am telling you when I saw the prices at EntirelyPets.com I was converted! Outstanding prices and service.  I am a serious E-Shopper and would have to say as far as prices and service I will never shop for my pet medications any where else. My order arrived quickly. They worked with my vet  to get my cats Rx filled fast. The service rep walked me through everything I needed to know and do. She was very helpful, very knowledgeable and helped me find  other products that she really likes and her cat likes too. I think this is a really great site.

Thank you EntirelyPets.com for being an honest fast company that  pet owners can count on.

 I would shop here again

I have a cat that has been on antibiotics for about the past 8 months.  After spending a fortune at the vet for Clavamox 125, I finally decided to see if I could find it cheaper on the internet.  I was excited to find a place that I could buy the medicine for half the price of my vet, that it was coming from a location in the US and that it was FDA approved.  However, after reading the other reviews, I was very skeptical.  But I decided to order anyway and try it at least once for myself.

I am happy to report that my order was delivered very quickly and accurately.  I ordered on a Tuesday and had it by Thursday.  It seems that most of the people that had trouble with this company experienced it when trying to return something.  So my advice would be to make sure what you are ordering is what you really want so you don't have to return it.

I would recommend this company to others.

 I would not shop here again

Found this store on line about 3 months ago and they are quickly becoming my favorite online store. I have found their prices to be very reasonable, much cheaper  than the vet. I like the array  and variety of   the items they carry.  I found these really good snacks for my dog called Joint Treats. They are only 10 calories and he loves them !. I highly recommend EntirelyPets.com!

 I would shop here again

I have been shopping with EntirelyPets for a number of years, since our dog was a pup. I love this merchant.  I find their customer service to be delightful knowledgeable peopel who are always informing me on  new items and  how I can save an extra buck or two with sale items and their awesome coupon codes. I have never had an issue with returning product to them. I have  returned a few things over the years with out any issue at all. I always recommend this store  to every pet owner I know. They have the best prices on the internet.

 I would shop here again

Entirelypets.com is a horrible company. They charged my credit card double the amount that I ordered and I emailed them immediately when the charge went through telling them to credit 1/2 the order back as they made a mistake on their end and they   Read full review...

 I would not shop here again

BEWARE of their return policy! I have been shopping at entirely pets for quite a while and was always satisfied. However I never had to return anything. Today I received an order and the harness was too tight ( my dog is in between sizes) Upon   Read full review...

 I would not shop here again

I would never use them again. This is the 3rd time in the last 6-8 months that I have placed an order with them and they consistently make errors and mislead you. Most recently, I placed an order on-line and called customer service to follow up. The representative said they would split my shipment into 2 parts - one Rx I needed quickly (I paid for express shipping when it would otherwise have been free). Lo and behold, even a conversation with customer service is useless - everything has been shipped UPS and my paying for express shipping was wasted money because everything is scheduled to arrive 9 days after I ordered. This is only one of many issues - another is they can NEVER find the Rx's that I send to them when it comes time to order a renewal. If you're looking to purchase Rx's for your pet I highly suggest looking elsewhere.

 I would not shop here again

I have just received my first order from this company through their site on Ebay and am absolutely delighted. Communication was excellent and product was delivered to Scotland in less than two weeks. I will buy from again.

 I would shop here again

Ordering was simple and received in a timely manner.

 I would shop here again

I was very pleased with the service I got from this company. If I had read some of the epinions reviews before ordering, I wouldn't have dared to order. However, in ignorance I placed an order online and followed it up with a faxed prescription the next morning. I called the company with a question about procedures, and was given a prompt and accurate response. Also, they notified me by email as soon as they received the order and again when it was shipped. The product arrived the very next day, before noon! (I did pay the extra dollar for priority shipping, but I still think this was superior service.)The price for the product was pretty good too.

 I would shop here again

My order of Rimadyl - non steroidal anti-inflammatory drug was classed as Pet Food by Australian Quarantine officers who then held onto the consignment.I'm attempting to work through that hurdle at the moment.Who knows I may even receive it one day.May I say that the service provided by entirely Pets was entirely satisfactory throughout.

 I would shop here again

I have only good things to say about this store. I have ordered several times. They are accurate and ship so fast is usually comes within a couple of days.

 I would shop here again

Easy to order. Was kept well informed by email. Shipping only took a week using USPS from US to UK. Very good service.

 I would shop here again

Initially I received the wrong product (not what I ordered). It came VERY quickly, tho (in 2 days). I had to call them to get them to send the correct product. I was put on hold for a long time until I finally gave up and called back later. This time I got through to a person very quickly. They did send the correct product, but it took a week, plus they sent me a free shipping label for returning the wrong product.

 I would shop here again

Entirely Pets appears to be running a SCAM. They take your order and charge your credit card but the goods are never sent. They have had my money for two months and after dozens of communications I still do not have a refund. There needs to be an investigation into this business as it is dishonest, misleading and deceptive.

 I would not shop here again

VERY, VERY, VERY disappointed in their service. I have shopped with them over the past 3 years, and have found out you should only buy from them exactly what you know, because if you decide to check out or try a new product and are dissatisfied and return it. You have to HOUND THEM (at least 6 calls for a return they received 6 months prior) FOR YOUR CREDIT. Their slightly lower prices are not worth the hassle.

 I would not shop here again

Customer Service has gone downhill. I've been a long time shopper with them but my last order was delayed since they were back-ordered for the item. They kept promising me they would ship my order. They even indicated they would ship it next day. When I called to complain I had not received it, they said my order would not be going out to the following Monday. I cancelled my order before shipment, but they charged my card and I'm still waiting to get credit.

 I would not shop here again

I placed an order and never received it. I e-mailed Entirely Pets 4 times and never received a reply. I am retired and rarely leave home. Tracking records showed UPS tried but could not deliver my pkg. 4/23/07/at/3:40pm. I was home all day, with a car   Read full review...

 I would not shop here again

Twice now I have ordered Preventic Tick Collars from this website. Both times, I received my order promptly and will be placing more orders in the future. I have been extremely satisfied, however I have yet needed to return anything.

 I would shop here again

I highly recommend this store. I have made numerous purchases from them. They have excellent customer service and expedient shipping..also excellent prices.. I have nothing but praise to say about Entirely Pets..

 I would shop here again

I ordered on line, they required my street address. I didn't know who was they mailing carrier. So, I provided my physical. However, the postal office doesn't deliver in our community only to our P.O. Box. The order was sent back to them. I called them to explain, but the associate was extremely rude. I requested them to cancel the order and refund me the money, but its being over two weeks, I have received no credit back, and no emails. I call and they hang up on me. I would advice anybody to save themselves the trouble and not buy from them.

 I would not shop here again

I was leery about using Entirely Pets after reading some of the scary reviews here, but then noticed that the bad reviews were a couple of years old, and the more recent ones were good. So I took a chance, placed an order over $100., received a tracking number for my package, and package arrived in 2 days. (One of the prior reviews said that they did not give tracking numbers, but now they do!) I'm totally satisfied so far. Since I didn't have a problem, I didn't get to test out the customer service - hopefully someone will post an update about that soon.

 I would shop here again

I returned an order by the directions on which the internet stated I needed to do (call ahead first). It was returned on October 26th and it is now November 7th and I'm still waiting for my account to get credited. They keep making up excuses why my account hasn't been credited. I believe they're thieves and am writing to the better business bureau in both CA and NB where the company is home.

 I would not shop here again

This company has a couple of products that are hard to find, especially at the prices offered by Entirely Pets. I recently placed an order, which was shipped at great speed. However, when the order arrived, I found that they had duplicated part of my order. I called the company to let them know and wanted to offer to pay for the extra. The customer service person with whom I spoke told me in no uncertain terms that they wanted their stock back! I am not sure how this company will stay in business. I did what I thought was the right thing, and for that, they made me feel like a criminal. If there were ever a next time (which there won't be) I would just keep the extra product and keep my mouth shut.

 I would not shop here again

If you think you might have to return something your ordered from Entirely Pets, I recommend you take your business elsewhere. First, there is not a spit of info on their site about returns. When I asked about it over the phone, I received a lame   Read full review...

 I would not shop here again

Terrible service! I had a problem with my order and they didn't get a hold of me until DAYS later. My order was delayed 2 weeks before I canceled it.

 I would not shop here again

This organization is such a joke. I was so disappointed with this company and is a clear example of why some people are so hesitant to order from the internet. Its so hard to tell a good company from a fly-by-night operation such as yours. This was   Read full review...

 I would not shop here again

I ordered flea control for my dog and received it within 3 days. It came sooner than expected. Customer service was very friendly also.

I will shop here again.

 I would shop here again

Loved it. The people were friendly and polite. I got my order in 2 days even though I paid for 5-7 day. Great service.

 I would shop here again

I ordered my dog’s medication on EntirelyPets and received it within 3 days. They shipped it to me priority and was only charged for ground.

I am very pleased and will shop there again.

 I would shop here again

Placed and order and when it did not arrive I called and was greeted by the most rude customer service person I have ever encountered. I was told that since my order came via the Post Office and it was lost I had no recourse, however Entirely Pets did not offer insurance on their ground shipments or state that it was not insured. I like most people would assume that the shipper would insure their shipments if not stated otherwise. Entirely Pets refused to help me at all. I got nothing and was out my money.

 I would not shop here again

Be warned,I had a horrible experience with this company. Although their product selection and prices are good and the shipping is a fair flat rate, the hassles with customer service are not worth it. One of the products I ordered arrived with an   Read full review...

 I would not shop here again