Electronics-Expo.com

I don't usually write reviews for stores, but my experience at electronics-expo is worth sharing...

I ordered an item off their website on Monday. Item description said "instock". On Wednesday I called asking why it hadn't been shipped, and was casually told that they made no promises regarding processing time.

On Friday I received a voicemail from a lady (sounding like she'd just finished her 90th carton of cigarettes for the day), who said my card could not be processed and that I should call my bank (I shop online everyday...I would know if there was a problem with my card...).

I later called back telling them to cancel my order. A snotty 15 year old then proceeded to tell me that it would not be able to be cancelled until Monday as "most of the people aren't here and stuff".

WHAT A JOKE... AVOID, AVOID, AVOID!

 I would not shop here again

Below is the chronology of my dealings with Electronics Expo: 06/30/09: I attempted to order the 2 Primus P152 speakers (shown on your website as in stock) that comprise this order. Your shopping cart had the obtuse message "Your cart is not   Read full review...

 I would not shop here again

Summary:First order I had the camera within 3 days of order with standard shipping.Prices were cheaper than any other website.Package arrived undamaged and in perfect condition.Had a phone number to call for customer service.Would   Read full review...

 I would shop here again

Buyers Beware! This company is not as trustworthy or as buttoned-up as they would like you to think. I’m not alone. Make sure to read the negative user experiences and you will begin to see a pattern. In my case, I placed my order online for a   Read full review...

 I would not shop here again

BEWARE! Electronic Expo listed a price a price through Bountiful and there was a discount coupon to type in.  The discount shows on the Electronic Expo site.  I then went through Google checkout and the coupon amount did not show after it was discounted at  the Electronic Expo site.  I then went through the Electronic Expo site to order.  Again the coupon discount was applied at the Electronic Expo site and then on checkout the coupon amount was not there.  BEWARE as indicated in other reviews.

 I would not shop here again

Let's start this off by saying this is my first review for anybody. Normally I don't care that much but at some point you have to warn other people so they don't make the same mistake that you did. So on to the fun part! My wife bought a TV through   Read full review...

 I would not shop here again

The blu-ray player I ordered from EE was the best price I could find. I now know why. Their expedited shipping cost was $30 higher than Fedex or UPS overnight shipping charges which means they're pocketing $30 for nothing. EE is a bunch of crooks and   Read full review...

 I would not shop here again

Fraud, fake posts all over the internet. Return policy is awful,type in fraud and this store and see what comes up on a search engine site,see for yourself. They do not take any returns on TV's over 20 inches and will be of no help and basically say tough $h!. Do they make TV's under 20 inches any more? Not only that they will be as pushy as can be to upsell everything. MOST OF ALL THEY ARE SCAMMERS AND POST FAKE REVIEWS, it so clear. Avoid, too many honest vendors to waste your time with these people.

 I would not shop here again

After 10 days my "in stock" 2-day delivery order for a Canon digital camera isn't here. Phone always busy. One email response gave no ID order & therefore no tracking or confirmation of shipping. I can't even cancel the order because they do NOT communicate with you.

 I would not shop here again

I purchased a speaker set that they had in stock. I called them TWICE to double check that this was in stock given that it wasn't available anywhere else. I was told twice it was. They were quick to answer my questions via the telephone. I received a   Read full review...

 I would shop here again

November 2007: I purchased a new 73” HD DLP Television from Electronics-Expo in-store (Raritan, New Jersey). Mitsubishi model # WD73732. I brought the set home same day. After five days in service the television began to show signs of malfunction   Read full review...

 I would not shop here again

Worst retail experience I've ever had. Ordered a 57inch Mitsubshi Dlp through Amazon.com. Order arrived on time, but as soon as I plugged it in, the picture was warped. Called Eletronic's expo the next morning, was told they would get right back with me. Tried to call them again the next three days, but line was either busy or no one answered. Filed an Amazon A-to-Z claim. Finall, a week later, Electronic's Expo called me. Bassically was told that it wasn't their problem, it was my responsibility to get it fixed. I called a local repair shop, took an afternoon off work to wait for the servie person. He took one look at the TV and said they would have to order parts, which would take two weeks. It's been over two weeks and haven't heard from them. Amazon.com was worthless in solving this problem. Now I'll have to see how VISA handles this.

 I would not shop here again

Order process went smooth. Explained to Terrance that I needed item before I went on vacation, in 6 days, he told me it would be there Thursday with regular shipping. Paid $30 for 2 day shipping for an $800 camera and tapes to ensure I would have the   Read full review...

 I would not shop here again

I have been in the market for HDTV. I researched for sometime and finally made a decision on what brand and format HDTV I would buy.

After reading reviews on many different sellers I decided on Amazon.com and Electronics Expo was the actual seller.

I ordered and paid for the TV online and waited for the email confirming purchase. Within a very little time the confirming email was received. By the next day I had a Shipping date and time of arrival.

I went to the website of the shipper and tracked the progress of my shipment.

To my amazement everything went according to "HOIL" with my set arriving exactly on the scheduled date and within the time set.

I live in rural Nevada and rarely if ever get things on time. In fact, at this present time I am waiting for Direc TV to showup for their Install of my new HD reciever. It is currently 11:45 AM (they were to arrive between 8:00AM and 12 noon) and I am getting more preturbed by the moment.

Oh well, Bravo for Electronics Expo they provided excellent service.

Thank you,

William B Gran

 I would shop here again

I placed my order on 9/13 and requested 2-day air shipping. They sent me a confirmation, but I received nothing after more than a week. I called and got a really unprofessional customer service rep (sounded like he was just hanging out), and he said my   Read full review...

 I would not shop here again

Bait and Switch. Went in to buy a Cannon HV10, within 2 minutes he had the HV20 out and all opened up. Major pressure to buy the higher priced model. Even had two other salesmen come over to verify what a great deal it was.

I walked out. No sale.

Will not be back.

 I would not shop here again

Ordered a 50 plasma, Shipped and received within time quote.
No damage, no problems.
Phone customer service is nearly impossible. E-mail works best, 24 hr response. (I added extended warranty)
Just as a tidbit of info you have up to 30days from date of purchase to add the MAC extended warranty.

 I would shop here again

I ordered the HL-T5087S, but I was sent the HL-S5087W, a completely different TV. Calls to their office rang busy. I finally got through, a supervisor promised to ship the correct tv and pickup the old one. I called back on the day it was supposed to ship, they gave me a tracking number, but it was erroneous info. Still don't have the correct tv. Worst retailer I have ever dealt with

 I would not shop here again

Epinions listed a price of $295 for a Sony DCR-TRV480 camcorder for this store. It also indicated the product was in stock. The Expo website indicated the product was not in stock and a price of $349.

 I would not shop here again

This store is, hands down, the worst online retailer I've ever tried to do business with. After ordering a Polk Audio home theater system (which they advertised at a very low price), they charged my credit card immediately, but never shipped the item. They didn't respond to my emails, and when I called the customer service number 12 days after I placed the order, the guy who finally picked up the phone (after 20 rings) tried to tell me the item had shipped, though he couldn't provide me with a tracking number. He said he would call me back, but didn't. Every time I called, the service rep lied to me. After finally admitting that the item never shipped, it took more than a week for them to issue me a credit. Do yourself a favor -- stay away from these losers.

 I would not shop here again

Ordered a 42 inch Sharp TV from E.E. using Amazon website. The ordering part was very easy and the deliver went well and was ontime. That is where the good news ends. The TV E.E. sent was not only broken but it was possibly used. The packaging was in a deplorable state. I contacted E.E. but they refused to refund me or send me an operating TV.

This is your warning, stay away from lousy internet dealers if there is a chance of needing to return an expensive item. They are happy enough to take your order but that is where the ease stops. E.E. is probably the worst of the bunch.

 I would not shop here again

I recently purchased a large Samsung DLP TV from Electronics Expo. I chose Electronics Expo (EE) because their price was the best when compared to all the authorized resellers from Samsung's web site. In fact, the price was so much better that I was a   Read full review...

 I would shop here again

DO NOT BUY FROM THIS COMPANY! They use the "Bait and Wait" tactic on you! This has happened to NUMOEROUS number of people as well, NOT just me! I should have listened to the other reviews on here!!! I didn't think it would cause such aggravation.   Read full review...

 I would not shop here again

Excellent service and price. Recently purchased online (Expo had the lowest price for a Panasonic digital phone and charged no shipping). No problems at all

 I would shop here again

We ordered a 17" LCD television from this company. They immediately charged the amount due for this TV to our charge card - we never heard from them until - TWO MONTHS LATER!!!- a refund appeared on our charge card for the TV. We received no word or apology from Electronics Expo. They held our money for two months and then refunded it!! We ended up with nothing!

 I would not shop here again

Excellent, yamaha receiver 5960 HTR. found a better price on the web and they matched it, emailed updated tracking info, an associate called me an hour after i put the order in.

 I would shop here again

The sale went off without a hitch

 I would shop here again

It was a good experience. All the expected notificaions were sent promptly and deleivered on time. Will definitly use again (if the price is right, of course) and recommend others.

 I would shop here again

Very business-like, straight-forward, delivered everything as promised.

 I would shop here again

I went online wanting to buy a Yamaha HR 5890 receiver which they advertise for one price but when you click the link that takes you to their actual site, the price goes from $466.00 to $699.00. I called their no customer service number, got a busy   Read full review...

 I would not shop here again

I ordered a 50" TV, their website said it was in stock.. price was good. Gave it 3 business days, no email indicating shipping details.. so I called. Michael indicated that they no longer had the unit available and it was discontinued. The day I talked with Michael, their website still said.. "In Stock" ships in 1 to 2 business days. Apparently their rating on "ease of ordering" is because they accept any order.. even when the unit is not in stock. They did not even make contact with me to let me know the unit would not be shipped.

 I would not shop here again

Apparently these guys haven't figured out how to integrate their inventory tracking software with the Web server that handles online orders. On top of this, their concept of customer service must have come right out of a time capsule from the USSR in the 1980's: imagine long bread lines and bare shelves, and you've pretty much got it.

 I would not shop here again

When I called the saleman told me that the item,(Samsung HP-R5052) was not on stock, but that I would likely get it in a week if I ordered it on that day(3/22). So I did and the item was - on hand - and ready to be delivered on 3/27,(it took only five days). Unfortunaly it took the freight company "SEKO" 3 days to make the delivery and that is only after I went "postal on them". Originally the wanted 6 to 7 days to make the delivery. Keep in mind that I live less that 10 miles from their storage area. Anyways, I just mention this just in case you have to deal with those bums (SEKO). By the way, the item arrived in good condition and it worked as advertised.



 I would shop here again

I found what I was looking for, prices were great, and shipping was very quick! A great shopping experience and I will buy from here again!

 I would shop here again

Electronics Expo was fast and efficient at the best price for the item I wanted and had good product descriptions

 I would shop here again

Excellent online company to do business with. I purchased a Samsung 46" DLP TV from them on a Sunday evening and it was delivered to my door the very next Friday around 4.30 PM. The company called the previous evening to set up a 4 hour delivery window and were right on time, very courteous deliverymen.

No problems at all, would do business with them again for sure.

 I would shop here again

My experience with Electronics-Expo was fantastic - I will definitely order from them again. When I ordered my HDTV the Electronics-expo website said it was in stock (and it was sold out EVERYWHERE else). This was great, especially considering they had   Read full review...

 I would shop here again

The service was good, and the product came in perfect working condition. My only complaint was that it took six days to get my order after placing. That's minor becasue shipping only cost me $9.00. Another company wanted to charge me ( hustle me out of ) $160 for ground shipping. With that said I need to learn more about the discount/rebate, but Electronics Expo is a great company, that I will probaly deal with in the future.

 I would shop here again

everything on the money price delivery and quality c rich

 I would shop here again

I ordered a Sony 50" LCD projection TV the Sunday before the Super Bowl,I was hoping to have it for the Olympics but they called me on Thursday and said the TV was in Milwaukee WI. and it was delivered the next day. The Super Bowl was great in High Def. EXCELLENT PRICE!**** EXCELLENT EXCELLENT SERVICE!!

 I would shop here again