Eastbay

My review pertains to Team Eastbay, the online team site run by eastbay.
I put an online order request in on a Sunday, and I had to call them three times during the week to get a quote. Each time the person on the phone acted helpful and said a quote was on its way, and each time Eastay was lying. A week later and still no quote.

I even called for a supervisor, was told she was busy, got my info, put me on hold for 5 minutes and still has not called me back.

Dont risk your team's order with these amateurs!



 I would not shop here again

Eastbay is a great online store for the athletic variety of people.  You can find all sorts of sports apparel and equipment on Eastbay.  They have great catalogs that they send out for every season, to view the latest sports trends on the market.  I ordered a pair ofg Puma Baseball cleats for only $30 and that includes tax and shipping.  I've always been pleased with the way that Eastbay runs their business.

 I would shop here again

DO NOT order from EASTBAY! You are charged a $6.99 processing fee on returns/exchanges that you only can discover in the fine print. Customer Service Reps. that I encountered were rude and condescending. I would recommend another service such as ZAPPOS with a "no frills" return policy.

EASTBAY does not refer to this $6.99 Processing Fee, AT ALL, on their website under "Return Policy!" - apparently, only if you read the fine print on the flip side of the hard copy return label, can you then find this "hidden" fee.

 I would not shop here again

Do not EVER order from Eastbay!!!  Items were not in stock (and no longer available); however, the company did not provide customer notification until weeks later.  Customer service is terrible and the company did not honor its promotion.

 I would not shop here again

Have been a long time shopper. Have made half a dozen purchases through the years. Only called Eastbay once and the person was rude and not accommodating. The prices are not always the cheapest but have the right price from time to time for me.

 I would shop here again

Anyone that would want in on getting these Eastbay problems taken care of so they can stop getting away with screwing the customer, respond to this review. I am currently in a battle with them in reference to my team's late delivery uniforms. After I received them, after one wash the numbers began to crack. Yes, they were washed correctly by the instructions in-closed. I have contacted Eastbay about the problem and what they are going to do. Of course, I am again experiencing the slow response and no return calls I got when I made the original order.

I have read the other reviews and many of you seem to have had the same problems with customer service and order time/quality. I plan on contacting some friends I have in the government area of consumer protection. Eastbay needs called on the carpet.

 I would not shop here again

Eastbay is always a great place to shop--they have all the latest Nike brand shoes, carry narrow sizes, lots of colors and ship practically overnite! i get expensive shoes SO much quicker, cheaper and easier by buying online @ Eastbay. and i get the latest shoes weeks before the local sporting goods big-name stores!!

 I would shop here again

Excellent service

 I would shop here again

I have shopped at Eastbay for several years and I am completely satisfied with the service and product.

 I would shop here again

We had a good exchange of what the problems were. The customer service agent was following policy, EastBay needs less marketing and better process. Looking for a new supplier because this is not the first time shipments were delayed - if you charge a premium for shipment, prioritize the orde...don't hide behind policies that do not work for urgent orders. Also, the web site search fro products is weak and I have provided examples to the CSR.

 I would not shop here again

Nice selection of everything. I will definitely buy from Eastbay again. I would like to see more discounts for frequent shoppers.

 I would shop here again

The only problem I had was trying to find a short in the size I needed. They seemed to run out of the smaller sizes quicker than the larger ones.

 I would shop here again

I was disappointed that the advertisement was for 30% off orders of $200 or more, but when I placed my order, both pairs of shoes I was ordering were ineligible for the 30% off. I felt this was misleading and I was disappointed since I was ordering @ $285 worth of merchandise.

 I would shop here again

Product was easy to find and shipment was very quick.

 I would shop here again

I always look to your website first for any of these type of product.

 I would shop here again

I purchased the products on-line for my son who is a college basketball player. Being able to go on-line and communicate with my son of the various products was easier than going shopping. There were a wide variety of products and easy on the wallet. The purchase process was user friendly and delivery of the products to his door steps was a breeze.

 I would shop here again

I appreciate the service Eastbay provides. I have been satisfied with all but one product. For the one product, Eastbay is allowing me to return it, and they are replacing it.

 I would shop here again

My shopping experience with eastbay was very good i will shop with them again.

 I would shop here again

I didn't need to contact the merchant regarding my order as I received it in good condition and on time.

 I would shop here again

It was a very good experience, and fast.

 I would shop here again

There was a delay in processing this order - never had that issue before so was really surprised. Had to call and check and then took another day before it was shipped...really not sure why the delay -- was switched to 3 different people before got any information and then as previously stated was told the order was shipping the next day.....a little disappointed this time but would likely consider shopping again.

 I would shop here again

The price was good. I needed to look for discounts to get the best price.

 I would shop here again

I ordered this late and paid only a small expedited shipping fee. I had a small window of time in which to receive the package and hand deliver it to the person I ordered it from since they were coming in from out of town. The order came at night on the day I needed it. I was impressed with the delivery. The items were exactly what they wanted.

 I would shop here again

good

 I would shop here again

got on time and price was great.

 I would shop here again

Everything went well with our order. However in looking at the women clothing I got a coat by looking at in on the site looked as though it would fit, when I got the coat I was not able to wear it. It looked like it would fit my 7 year old and it in fact did. Other than that everything else was fine and is fine.

 I would shop here again

Terrible, delayed, still don't have the products.

 I would not shop here again

Very easy to order. Product arrived within the time given. Very happy with the shoes.

 I would shop here again

It was a very positive experience.

 I would shop here again

Possibly order again. Did not like exclusions on the free shipping. When you advertise free shipping, it should be all inclusive. Exclusions at check out tend to show that you are not honest in your advertising.

 I would shop here again

i like the what the business has to offer for the shipping and handling, and for future references i would shopp there again. thank you

 I would shop here again

No one in our area had football shoes. No one online had football shoes in the size I needed except Eastbay. Thank you Eastbay

 I would shop here again

Difficult to work out sizing required.

 I would shop here again

MY PARCEL ARRIVED EARLIER THAN I HAD EXPECTED - THANK YOU. ALSO IT IT JUST WHAT I WAS AFTER - THE PICTURES OF THE PRODUCT ON THE SITE WERE PERFECT. THANKS AGAIN

 I would shop here again

this order request was completed in a timely and efficient manner. The word is still outon my previous order for the football skull cap. A month delay for shipment due to out of stock.

 I would shop here again

I have been a eastbay customer ever since I have been 14. I am 26 now and I will stay a customer. I enjoy looking at your website and all the sports equipment. Thanks Coach J

 I would shop here again

I was informed that one of my items was on back order, given an expected delivery date and received both items on time.

 I would shop here again

satisfactory

 I would shop here again

Good

 I would shop here again

All OK

 I would shop here again