EB Games

Horrible customer service. No response to emails or inquiries about product shipment. Will not shop again. Compared to other online merchants, such as Amazon, Target etc. these guys (and gamestop.com - which is the same company, different name) seem like amateurs.

 I would not shop here again

extremely fast shipping, very polite on the phone. orders have been accurate with the exception of their "exclusive offers". did not receive my early entry code on a pre-order and now i paid 1 day shipping for nothing. cs flaked on me twice on this issue and have flaked on me before on another.

 I would not shop here again

I had the worst experience at one of their stores. I bought a used PSP for my brother, I was told it was refurbished, it wasn't. I was made to buy additional insurance, which they did not honor. I called their customer service and it took management 1 week to call me back, when they finally did the woman on the phone was rude, and made it seem like it was my fault. I was not the one who lied about what the PSP was worth!!!!

LIARS...deceptive and rude!!!!NEVER AGAIN!!!!!

 I would not shop here again

Customer service of ebgames.com and EB electronics at Valley Fair, San Jose are the worst. I called customer service at ebgames and confirms that I can return unopened console and games ordered online to the Valley Fair store in San Jose. When I came to the Valley Fair store, I was told that the district manager, Mike, instructs to not take back the online order. I then called the customer service at ebgames.com and again confirmed that I can return to Valley Fair. Long story short, the manager at Valley Fair won't take back the merchandise and I was promised by the customer service manager, David, from ebgames.com that I will receive an email to get the shipping label. So far, I have not received anything from ebgames.com and I still cannot return the merchandise. BTW, ebgames policy states that you can return the merchandise at the store.

 I would not shop here again

The following is a portion of a letter I sent to EBGames customer support that I have yet to receive a response of any kind to. EBGames.com is a website that sells PC Game software and Game Console games. This is also the same company as Gamestop   Read full review...

 I would not shop here again

EBGames is the BEST place in town to buy slightly used games. We have Nintendo, Xbox, Xbox360, Play Station 1 & 2 and we are always able to find games for these games. The new games are WAY too expensive and if you just wait a little bit they are ALWAYS available at EBGames!

 I would shop here again

Not only games but also other things as and when order through internet the buyers could not easily purchase as always insist for credit card etc which all people do not have also the remote location have no such facilities for which most have fail to purchase the goods as required. If cash on delivery could be arrange like vpp that will be better. Also some time the goods sent are not upto mark as order in original.

 I would shop here again

If you like being mistreated, be sure to shop here (EB Games/GameStop). Initially, I went to two of their stores (Inglewood, CA and Fox Hills in Culver City, CA) to purchase several used games and two new sets of dance pads. A clerk at the Inglewood   Read full review...

 I would not shop here again

Although we moved to an area where there is a lot of winter activities, I knew winters up here would also mean plenty of indoor time. My kids had a Playstation 2 and a few games, but they had never really taken to it that much. I figured that might   Read full review...

 I would shop here again

Ebgames has always been one of my favorite places to shop for video games. They always have the latest games at competitive prices.

 I would shop here again

I feel EB Games are a bunch of thieves! I purchased an Xbox 360 with an extended warranty. After 1 month the game had problems (no fault of EB Games) and when I returned it for an exchange, they complied with the warranty, but told me after using it once the warranty was now void and I needed to purchase a new one for $40. This was an extended warranty, not an exchange fee! If I bought a new car and the tail light went out, the dealership wouldn't tell me the 50k mile warranty was now void.
EB Games are THIEVES!! Don't risk your hard earned money there. Buy anywhere else.

 I would not shop here again

Delivery speed: 2 weeks
Order accuracy: excellent
Customer service: shaky
Overall satisfaction: weakly positive.
they took 2 weeks to ship a product that was listed as "overnight delivery"...

It took 4 phone calls and at least 6 emails to get the order processed and shipped.
Not really a good recommendation...

 I would not shop here again

They suck. Poor service and poor selection. They conned an aged relative of mine out of $40 for a gift card they falsely claimed could be used at their local stores and online. Turns out that despite the card saying it can be used online it can't. I wanted a new release that their poorly stocked and overpriced local shops did not carry. I tried to use the card online. No luck. Called customer service and was told basically "sorry sucker, we merged with some other company so we don't have to honor it." You can't get a refund either. Pretty rude attitude overall. They still sell the same cards in their local stores false label and all. What a Ripoff!

 I would not shop here again

EB Games is a great online store. It has used games that are dirt cheap. I found some great deals and they were delivered quickly.

 I would shop here again

EBgames (Electonics Boutique) is a great video game store. They have everything from NES games to the jaw-dropping Xbox 360. I have used both EBGames stores and EGBames.com to buy N64 games, PS2 games, as well as Xbox 360 games (I was one of the lucky few to get one). I have purchased many of their pre-played games, and every single one has worked like new. the disks rarely EVER even have a single scratch on them (the used ones... the new ones obviously are NEW).

 I would shop here again

A great place to purchase a game from , i have been for ages and havent had any problems at all. one of the biggest retailers and definetly a great place to shop

 I would shop here again

I once had a very positive review on this online retailer however it is now necessary to do a 360 on this review and totally change it, as I do not want to misrepresent a website that is not what it once was. For those that do not know the EBGames   Read full review...

 I would not shop here again

My first purchase at ebgames.com was excellent. They have very competitive prices compared with other online retailers (especially gamestop), and I decided to choose ebgames. I brought a pre-played game, and it came on time (saver shipping). The game was like new. They even decided to give me a new case, with the cover and booklet. The game did not have any scratches. I certainly recommend ebgames, to those reluctant to other online retailers.

 I would shop here again

I recommend this store to anyone looking for video games or video game hardware. They sell both used and new games, and are a great deal. The staff is knowledgeable without speaking in hard-core gamer's lingo. I have purchased hardware and games from both on-line and brick-n-mortar EB Games stores.

 I would shop here again

My experience at this website was extremely easy.

I bought Strike Force Bowling for GameCube. The price was about 15 bucks, not bad. Throw in Shipping (EB Saver 5-10 Business Days, $1.99) And Tax..All for about 18 bucks. I placed my order on a Wed, Shipped Thurs. And it arrived on Tue. (they don't ship on weekends). It was in one of those padded envelopes. Came with game, return slip, and coupon. The game works fine......fun game! Overall, this gamer says....this is a extremely good website to purchase video games!

 I would shop here again

Here are 2 stories one online and one in person. Lets start witht he online one. I preordered a game over 2 weeks ago. It was supposed to be shipped out the day before teh release date (i needed this for a gift the following day) I opted for   Read full review...

 I would not shop here again

EBgames.com sells video games and more. It is one of the few places that you can get older games for systems like the Sega Genesis or the Nintendo NES. We were looking for some video games for some of our old systems on eBay but realized after we paid   Read full review...

 I would shop here again

I first purchased a game off of EBgames website 12 days ago. I was very happy with how easy it was to place my order, but what came next would make me never want to buy from EB again. After I purchased my game, I was given a tracking number from   Read full review...

 I would not shop here again

This site is like have an Electronics Boutique in your home and on your computer. I have never had any bad experiences with this site since you can return your games to the EB stores in your area, or you can pick your order form your local store and   Read full review...

 I would shop here again

Have been shopping ebgames for many years with great service.But now shipping and tax on each item ordered is just way out of line! I refuse to shop here any longer.
To many other places to get a deal from and not pay the rip off tax game.Only a fool would shop ebgames!!!!!

 I would not shop here again

I typically buy my video games used from half.com whenever I'm buying online. You typically can get a decent price for a reasonable shipping amount. However, not all recently released games are immediately available for a good price on half.com. So with   Read full review...

 I would not shop here again

I have ordered several things from EBgames.com and for the most part I was satisfied. The pricing is very reasonable and so is the shipping. They delivered on time and got my order right. The only complaint that I have about them is that two of the items I ordered were damaged to the point that they would not play in my Playstation. But when I needed to exchange those things customer service was very helpful.

 I would shop here again

EBgames on-line and store wise is one of the best places I have ever visited for video games and videos. The customer service is unbelievable and shipping is accurate. I never have any problem shopping here and I definitely advise for bargain shoppers and just people who want a good price to shop here.

 I would shop here again

Electronics Boutique is one the most popular video game retailers in the United States. Their store is located in nearly every major mall, and their inventory is matched by only a few other competitors. They also have a website, EBgames.com, where you   Read full review...

 I would not shop here again

I have ordered several items from EBgames.com and so far love their service. They ship the order super fast and accurately unless a mistake on the part of the user has been made. In the one case where the order was late, they contacted me and apologized. I have only had one experience with their customer service which was pleasant, helpful, and friendly. They even accepted an opened game I returned and gave back a full refund.

 I would shop here again