Dillard's

Packaged sent through FedEx, which we never got. FedEx tracking showed it was "left at the front door." Called Dillards to report that we never got the package; it took Dillards a while to confirm with FedEx a lost/stolen package. Once confirmed, the agent helping me out said she will send a replacement. I was pleased. However, after not recieving anything for 2 weeks called them back only to hear the replacement has never been sent "because the shipment [of the product] hasn't been recieved yet". They never communicated that with me.

 I would not shop here again

Worst on line experience I have ever had.  Ordered a pair of boots that were in stock according to the website.  Two days later they drafted the money from my account - 7 days later still didnt have the boots.  Called and was advised that they had more business than they could handle and had no idea when the boots would ship.  I tried to cancel the order and asked for my money to be returned.  Now 15 days out and they still havent refunded my money.  A real bunch of crooks.  Use Amazon.com if you really want to receive what you order.  Have called three times to hear nothing but excuses - according to the customer service department they had a huge sale on Jan 1 and simply can not handle the  amount of business that was generated.  Went on to tell me they NEVER draft money from accounts until they ship.  Another lie of course.  Have filed paperwork for fraudulent charges with my bank and a complaint with the BBB - they folks really need to understand customer service and expectations of internet shoppers.  

 I would not shop here again

Dillards is a good company.  They send my package before really quick.  Good communication regarding the item. I would give 5/5 for a great service.

 I would shop here again

I ordered three sets of Noritake Colorwave dishes and matching serving pieces from dillards.com, July 21, 2008. Dillards sent 12 email confirmations over a three month period while shipping the serving pieces separately. After shipping the matching pieces Dillards canceled the sets of dishes. This used to be called bait and switch. My only advice is to instruct Dillards to send everything in one shipment or not at all. This is very shoddy business.

 I would not shop here again

As a Yankee transplant, I was thrilled to discover Dillards when I moved to Texas. Growing up in Michigan, my childhood was filled with elegant department stores such as the long-defunct Gilmores, Jacobsons, Hudsons and Marshall Fields, so the elegant,   Read full review...

 I would shop here again

As a former employee for over 3 years, when it came time to pulling merchandise for internet sales... many employees do not even bother looking for the item. If the website says it is in stock... it usually is. Granted, there are times when we   Read full review...

 I would not shop here again

A Fashionista I am not, although sometimes I would like to be, especially when I come across some of the sweetest deals on apparel and the lot at Dillard’s. If you think pecan pralines are delicious and eBay has terrific deals then I have a treat in   Read full review...

 I would shop here again

I placed an order from Dillards.com. The prices for the items were relative inexpensive (possibly a price mistake). At that point, the products did not appear to have any ordering constraints. I placed an order and it got accepted. I was happy that I just purchased something I liked and it was a very good deal.

One week later haven't heard from them so I emailed and called them. They told me I did not make the qualifying purchase therefore they could not honor my order. I told them at that point there were nothing said about qualifying purchases and they insisted there were. Even if there were something said about qualifying purchase they should not have allowed me to order the items.

It appears Dillards.com will not honor what they posted in their website. My feeling is Dillards.com is not dependable and you will never know if you're going to receive your order. I have much better experience with other internet stores.

 I would not shop here again

I have placed two orders with Dillards.com in the last year using a credit card. Both orders placed showed items in-stock and ready to ship (did not show low inventory or clearance merchandise). After I placed my orders I received an email with   Read full review...

 I would not shop here again

I adore Dillards. Even when I was rollin' in it I avoided places like Saks and those other uppity stores. Why spend the extra moolah when places like Dillards have the same quality for less? When it's any item of clothing I need, it is absolutely a   Read full review...

 I would shop here again

We received a set of wine glasses as a gift for our bridal shower. We loved the glasses so much and we wanted to buy matching goblets as well. I went to local stores and saw them for $75. Other department stores had them on sale for $50 but Dillards.com had them for only $30. That was a great price. The website was easy to use. Delivery was on time. And everything went smooth from there.

 I would shop here again

I live in Arkansas. Dillards is the most shopped high end department store in the state. So naturally while planning my wedding I have been using online stores and services to pull it al together. We only have 69 days left! Since the only shopping I can   Read full review...

 I would not shop here again