Dick's Sporting Goods

I shopped at the Dick's Sporting Goods on line web store only twice. That was really all I need to shop at it for. I have had no reason to go back to the Dick's Sporting Goods on line web store as of yet. I went to the web site pretty much because I have   Read full review...

 I would shop here again

I have pretty standard expectations for web-shopping.1. I can find what I need quickly and get detailed information about the products.2. I will get a good deal to make up for the additional shipping costs.3. The product will be shipped as quickly as   Read full review...

 I would not shop here again

You would be well enough to stay away from this online retailer. To begin with, they overcharged me for sales tax. When I told them of this problem, I received their generic "copy and paste" response via e-mail about how they charge sales tax based on   Read full review...

 I would not shop here again

Dick's Sporting Goods is a frustrating store to me.  If you have a brick and mortor store in your area (they are starting to become more prevalent in larger metro areas) you will find they have a suprisingly diverse selection of sporting   Read full review...

 I would not shop here again

I recently bought 2 water proof cases to hold my cell phones @7.95 ea at Dick's and found the same cases at harbor freight for 2.99 ea. Dicks customer service dept said it is not policy to refund the difference  and nothing they could do. I pointed out that I just spent $2,000 a couple of  weeks ago,  I have shopped at dicks often, but it did not occur to me to look at the reviews, I found it very interesting to find out how unhappy many people were. DICK'S would rather loose a customer and a sale, than to break policy for $10.00. It is not the amount of money, but the principal. I guess I understand what the other people who did reviews were talking about, it was not just me who is unhappy with how customers are treated.  They are very independent and carefree considering the state of our countries economy.  I guess they feel confident their doors will not close. I am certain that Bass Pro Shops and LL Bean will welcome my business. The representatives at Bass Pro Shops and LL Bean are happy to accommodate people who support them.  
I would not shop here again

 I would not shop here again

After dozens of attempts online/ over the phone, Dicks Sporting Goods and Sports Authority will not process my order for a billiards table, for delivery to my Florida vacation home, because I live in the UK and my bank is in the UK, not the US.

I have complained, but all I get it this is their policy. Unjustifiable policy in my opinion, how many foreign owned rental properties are there in Florida. Thousands!

 I would not shop here again

It is sad to see so many unhappy people when it comes to Dick's online. I have shopped at this online store a few times and always had great customer service and items came right at or just before the time frame I expected them in. Everything I have ordered was exactly what I ordered. I will continue to shop at this online retailer and no I do not work for them.

 I would shop here again

Wow, I was getting ready to post a negative review and hoping I wasn't the only one. I'm glad to see I'm not...They had a poster IN STORE for an item I wanted to buy on the spot. It wasn't in stock, and I was directed to the online store. Couldn't buy it from their either.I was just going to make a simple complaint about adds for stuff you can't buy and crappy service, but I think the rest of the posts speak for themselves.I guess "Dicks" is the appropriate name for this store....

 I would not shop here again

I have to say that I was not pleased at all with my online shopping experience. There was a mix-up with my email address so I didn't get an order confirmation. I normally don’t even look for an order confirmation but since I was purchasing an $800   Read full review...

 I would not shop here again

I placed a phone order on dec. 21 2008 for kids golf clubs a santa present. Was told by operator that product was in stock and was part of their  guarantee delivery by christmas this was great news because we couldnt find our son a santa gift he wanted- looking on line we found dicks sporting offer for delivery before christmas---needless to say we were very disappointed when christmas eve came and no gift was delivered!!!!!We called on day after christmas to find out what happened and get our guaranteed order..Was told by customer service that they e mailed me and canceled our order by e mail, i told them i was not around my computer over the holidays so i never got thier e mail. I feel dicks should stand behind their promise because the operator never said check e mail for status was actually told by her the order was confirmed and i was given confirmation number...i will never shop at dicks unless they make this right!!

 I would not shop here again

My worst web shopping experience ever.  Item was listed as 'In-Stock'. I paid extra for 2 night delivery.  Order must have been lost - I had to email and call "Customer Service" 3 times only to get the order 16 days later. Doubt it would have ever come unless I persisted.  Customer Service was quick with the excuses and mis direction, in actuality they cannot tell if your item is in stock or not, if it has been shipped or not, help with a refund or credit.
It's your money but I will be using a reputable vendor next time. If the website says it is 'In Stock' I expect it to be 'In Stock'. If it is supposed to ship in 2 - 3 days then it should or they should contact me otherwise ASAP. Do not shop at this website.

 I would not shop here again

I first ordered from dick's before running into the epinion web site and reading alot of the bad situations people have had with dicks. Once reading through dozens of bad situations i become very concerned with my order.I ordered a Sole F80   Read full review...

 I would shop here again

I purchased two items for $80.93 on Feb 1--I read the fineprint closely and since I live in Fla, this was an exempt state according to their website and so I was not billed for a sales tax--just the products plus S&H.  Well 5 days later--I get a   Read full review...

 I would not shop here again

JAN 2009__Ordered punching bag for grandson for Christmas from Dicks Sporting Goods Online. It was sent from the Everlast company. Arrived in a timely manner. Box was split open half way around and taped up. Chain and swivel were missing. Called Dicks. They were very nice. They contacted Everlast and told them to email me. Everlast didn't. Called Dicks again. Dicks was very understanding and even refunded my shipping cost because of the problem. Dicks gave me Everlasts customer service phone #. Everlast told me to fax them the receipt and the details which I did. The chain and swivel arrived a week later.
Thank you, Dicks Sporting Goods Online for having such awesome people work for you.

 I would shop here again

I was completely satisfied with my shopping experience. I had recieved an Under Armor Zip Up shirt for Christmas that was too big. I waited three weeks after Christmas because of the craziness of returns and then I went into the store. I by this time had lost the reciept. The store completely honored my return and gave me store credit to look around for something else I would like to by with my money. I was very impressed with the in store experience.

I think that it is silly to get so upset at the associates that work in a store like that. They are overwelmed by the number of upset people right after Christmas. There is only so much an associate can do.

 I would shop here again

Terrible Experience with Dicks Sporting Goods On-line!Ordered a Schwinn Upright Bike 131, it arrived, I paid an assembly company $65 to assemble it.   It didn't work ( no tension), called Schwinn, they advised me to return it because it had   Read full review...

 I would not shop here again

Dick's is terrible.  Online gift cards cannot be used at stores and shipping takes forever.  Returns must be done by mail and are very slow.  Customer service is unhelpful and the ordering process is extremely frustrating.  For example, when I tried to use a 20% coupon on my order, it automatically applied the discount to my $8 skate guards rather than my $150 skates.  Thanks a lot!!  But then when I tried to move the skate guards to a separate order in order to maximize the discount (who wouldn't?) I had to start the whole ordering process over again.  Very frustrating.  All in all an irritating and frustrating experience.  Stay away!

 I would not shop here again

Received biking shorts as a gift. The shorts are described online to make you believe they have thick padding in the seat. They have near no padding. I am now told that they do not accept exchanges period. Basically, I now have to pay to ship my gift back to them and end up with nothing. Very poor product description and very bad return/exchange policy.

 I would not shop here again

Online order entry screen did not deduct the 10% online promotion and did not take the gift card that I entered.  When I called their cutomer service department Ryan badge # 73702 said that he could not apply gift card to order after it has been placed.  I said that I did enter the gift card online at the time of the order and had no idea weather it took the gift card or not until I looked at my credit card statement online seeing that the credit card was charged the full amount.  I asked Ryan if  he could do a return and then charge the order like it should have been charged and he said that I would have to send my order back and then enter in a new order online.  Does this sound right to anybody out there.  Why do people make things so difficult.

 I would not shop here again

I recently ordered 3 Under Armour items online for my niece's birthday and had them shipped to her home. They arrived on time, but did not fit. She went to a local Dick's store to try on some other clothes and exchange them. The store told her they do   Read full review...

 I would not shop here again

Ah... fall... time for many things, but, for my two boys, it was also time for... SOCCER!! Yes, soccer playing here is two seasons, fall and spring, and so it was time to outfit my boys in gear.Now, as a mother, the first thought in my head was   Read full review...

 I would shop here again

I will never order from dicks online again. They make it clear NOWHERE in the ordering process that their standard shipping time is 9-12 business days (according to the customer service lady i spoke to)!!! WTF, are they sending it by camel? when i called to see if there was any way to expedite the shipping, they said no - it had already gone out. i called approximately 20 seconds after i got the email telling me it would take so long. i understand that if you want stuff super fast, you should pay extra, but since when is standard speed for usps almost 2 weeks? it isn't like i am ordering a bowflex either, it's a watch for god's sake. F dicks.

 I would not shop here again

I purchased E95-elliptical machine worth ($1699.99) in May 2008 and received the delivery in June exactly after 21 days. The machine had a part that was bend that holds the fly wheel-----bottom line the machine is not operational. For last 16 days I have been calling them almost every day so I know the status and have talked to multiple customer service personal, supervisor, and sales manager so I can get a replacement. Every person I spoke to say –we have no clue why we have not called you –but we were suppose to call you and let you know the status.
Bottom line I got the word I will be receiving a new machine yesterday but I will have to wait for another 16 days and that’s not acceptable. I told them I need to speak to Public Relations dept –but they gave me a run around and I even called the corporate head quarters but they say since the purchase was made online they can’t be of much help.

I will not recommend anyone to buy anything with dickssportinggoods.com because the customer service does gives whole lot of run-a round.



 I would not shop here again

I ordered a swimmer's snorkel from Dick's recently, and instead of receiving the normal one as I ordered, I received the Freestyle one. I called customer service to address the issue, and instead of sending (or at least promising to send) a return packing slip, they instead insisted that all of their records show I ordered the freestyle one. Yeah, of course their records show that; that's what they sent me. But that's definitely NOT what I ordered. Don't shop at Dick's online, unless you're ok with getting a soccer ball instead of the basketball net that you ordered.

 I would not shop here again

Hello... I wanted to say that I'm very happy with the service I received from Dick's Sporting Goods. I ordered an elliptical on May 21, and received several email notifications on shipment status throughout the process. I received my elliptical on May 29. I actually wasn't expecting to receive it until the first week of June, so I was pleasantly surprised. Also, per the Silver Service Delivery, it was delivered as promised, to the room of my choice. Excellent service!

 I would shop here again

My husband received a $100 gift certificate from his place of employment as a reward for working on his day off. It was a gift certificate from giftcertificates.com and could be used at a number of different places. He had been wanting to get bicycles   Read full review...

 I would not shop here again

Ordered the Schwinn 112 exercise bike. Item delivered in 2 days and works great. Several email notifications from site kept me up to date. Good communications.

 I would shop here again

After buying tennis racket strings at Dick's today, I left the racket there to be stringed as expected. However, when I got home I received a call saying that since I "had not paid" for the strings, the racket could not be stringed. I was quite surprised since I had definitely paid for the strings and I still had my receipt. What most surprised and angered me was that when I called back to tell them I had paid, the manager hung up on me without apologizing. Whatever happened to customer service and satisfaction? Dick's Sporting Goods' customer service is appalling.

 I would not shop here again

Great way to buy sporting goods! They have nice selection online. They had fast delivery. Definitely would do again. It's easy to navigate too.

 I would shop here again

Ordered a bowflex from Dick's. Come's in 5 boxes. 2 of the 5 boxes cancelled at shipping time. The other 3 show up. Customer Services says, 'we don't know what happened, we'll notify the warehouse'. Long story short, 5 calls later, they still don't know anything and haven't heard from this mythical "warehouse". Finally, the say let's pick up the 3 boxes delivered and just reorder. Stupid concept but I agree since they can't stick finger in butt. I gripe enough that they "request" a 10% savings on the reorder (not garaunteed though!). Our CS girl says they see that this item is in stock and it should ship next day. I get an e-mail that this item has been back ordered! Next call to CS says, 'we don't know what happened'. Well duh! I don't think they care much about supporting their customers. Wait till I spread this all over the web....

 I would not shop here again

My wife and I received a gift certificate from a friend and learned quickly that it was for the online store only...the gift certificate was for an amount that was large enough that we didn't spend it all in one shopping "trip". After placing two orders   Read full review...

 I would not shop here again

Worst shopping experience of my life. On or around Dec 18th I ordered two sleds for my daughters for Christmas. On Dec 20th I got an email confirmation stating they items shipped...but a note on the bottom indicated it may take 14 to 21 days. I   Read full review...

 I would not shop here again

The value at Dick's Sporting Goods isn't attitude, but good deals, as long as YOU know what you're doing. I saw a 9ft, 9wt fly rod. It looked like the start of a solid striped bass kit. The problem? The salesman tried to sell me a 6wt reel--certainly no   Read full review...

 I would not shop here again

I ordered a skateboard for my nephew for XMAS on 12/12. Supposedly it was shipped out on 12/15 and my credit card was charged. On 12/20, I called customer service because I had not received the skateboard. I was assured that it had gone out and I would   Read full review...

 I would not shop here again

I had to place four different orders through Dicks. Each time the Website and phone operator claimed the items were in stock. Each time I receieved an email saying they were on back order. Customer Service did not want to do anything to fix the problem. They are basically using false advertising, promising leaving the warehouse in 1-2 days with free shipping as a way to bait customers. I am reporting them to the better business bureau.

 I would not shop here again

Overall impression: not recommended, for the reasons stated under summary below. Note that this review is for the online store only. WEBSITE: B Layout is pretty standard from what I've seen of similar types of stores. Search works like it should   Read full review...

 I would not shop here again

After receiving an incorrect jacket via an online order, promptly contacted Dick's by phone and mailed letter. They pledged to get me the correct one and send it to me. More than 5 weeks later, have not received the jacket, though repeated calls and emails have resulted in Dick's personnel telling me that they are still vigilantly making checks with their warehouse! Ultimately received a refund.

 I would not shop here again

Bought a bicycle for our son. Four months later, he's riding it down the block and the front wheel falls off!!!! Tried to return it and were told basically, "Too bad, wheels fall off bicycles all the time. Past the ninety days. Not our problem." Nor did their national customer service seem to care. I've been riding bikes for over fifty years and known lots of riders and have never seen a wheel come off like this. Never!!!! What kind of store sells bikes to kids knowing that the wheels come off "all the time." Frightening. Wish I had read the reviews on how bad this store can be. I love my child and as a protest neither I nor any of my friends or relatives will ever shop at this place unless they change their corporate responsibility policies. If selling products that could hospitalize your child doesn't bother them, maybe a reduced bottom line might get their attention.

 I would not shop here again

We ordered an Epic 800 MX Treadmill online from Dick's Sporting Goods web site. First, the delivery company Dick's uses was not the greatest. On the week of delivery they give me a day they would deliver with a time of between 10am & 2pm. On the day   Read full review...

 I would not shop here again

Very slow delivery. Uncaring customer service reps. Would rather cancel my order than help find a solution. Item said in stock, the truth is it comes from the manufacture and they don't know anything about the products or their location. Would also be nice to know that an item is an online exclusive.

 I would not shop here again